CFPB · Broad respondent spread

Credit decision / Underwriting

5.6K CFPB complaints · 387 companies (broad spread) · top product Mortgage.

5.6K CFPB complaints

"Credit decision / Underwriting" names 387 companies (broad spread) on 5.6K filings · Wells Fargo & Company 15.2%. Allegations, not findings.

  • Wells Fargo & Company 15.2% of filings
  • Data updated June 2026
  • Broad respondent spread
5.6K
Total Complaints
387
Companies
Mortgage
Top Product

Companies filing under "Credit decision / Underwriting"

# Company Complaints
1 Wells Fargo & Company 861
2 Bank of America, National Association 819
3 JPMorgan Chase & Co. 543
4 Ocwen Financial Corporation 323
5 Citibank, N.a. 263
6 Nationstar Mortgage LLC 243
7 Ditech Financial LLC 146
8 Rocket Mortgage, LLC 124
9 U.S. Bancorp 119
10 PNC Bank N.A. 110
11 Suntrust Banks, Inc. 77
12 TD Bank Us Holding Company 73
13 HSBC North America Holdings Inc. 71
14 Select Portfolio Servicing, Inc. 68
15 Seterus, Inc. 54
16 Citizens Financial Group, Inc. 51
17 Freedom Mortgage Company 48
18 United Services Automobile Association 47
19 Capital One Financial Corporation 46
20 Fifth Third Financial Corporation 45
21 PHH Mortgage Services Corporation 45
22 Navy Federal Credit Union 43
23 Carrington Mortgage Services, LLC 39
24 BB&T Corporation 38
25 LD Holdings Group, LLC 38
26 Specialized Loan Servicing Holdings LLC 34
27 Everbank, National Association 32
28 Flagstar Bank, N.A. 31
29 M&T Bank Corporation 29
30 Regions Financial Corporation 28
31 Amerisave Mortgage Corporation 26
32 Caliber Home Loans, Inc. 22
33 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 21
34 BMO Bank National Association 20
35 Pennymac Loan Services, LLC. 19
36 Santander Bank, National Association 19
37 Pentagon Federal Credit Union 18
38 Cit Bank, National Association 18
39 Huntington National Bank, the 17
40 Keycorp 16
41 LoanCare, LLC 15
42 Rushmore Loan Management Services LLC 13
43 Bbva Financial Corporation 13
44 Residential Credit Solutions, Inc. 13
45 Shellpoint Partners, LLC 13
46 Prospect Mortgage, LLC 11
47 Movement Mortgage LLC 10
48 Embrace Home Loans 10
49 Selene Finance LP 10
50 RoundPoint Mortgage Servicing LLC 10

Source: CFPB Consumer Complaint Database

"Credit decision / Underwriting" across a broad respondent set

"Credit decision / Underwriting" appears across 387 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 15.2% of these filings.

With 387 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Mortgage". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Credit decision / Underwriting" (#76 of 178; 387 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread