Forbearance / Workout plans

556 consumer complaints across 39 companies

This page tracks consumer complaints about "Forbearance / Workout plans" filed with the CFPB. 556 complaints mention this issue across 39 companies. The most affected product category is "Credit card".

556
Total Complaints
39
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 122
2 Capital One Financial Corporation 88
3 Bank of America, National Association 62
4 JPMorgan Chase & Co. 62
5 Synchrony Financial 55
6 American Express Company 34
7 Discover Bank 31
8 Barclays Bank Delaware 20
9 Wells Fargo & Company 16
10 U.S. Bancorp 14
11 United Services Automobile Association 6
12 Navy Federal Credit Union 5
13 TD Bank Us Holding Company 4
14 HSBC North America Holdings Inc. 4
15 State Farm Bank, Fsb 3
16 Firstbank Puerto Rico 2
17 Cavalry Investments, LLC 2
18 First National Bank of Omaha 2
19 Colony Brands, Inc. 2
20 Keycorp 2
21 Army and Air Force Exchange Service 2
22 Suntrust Banks, Inc. 1
23 Citizens Financial Group, Inc. 1
24 Sterling Jewelers, Inc. 1
25 Continental Finance Company, LLC 1
26 Weltman, Weinberg & Reis Co., L.P.A. 1
27 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 1
28 Law Office of Michael J. Scott, PC 1
29 Atlanticus Services Corporation 1
30 Paypal Holdings, Inc 1
31 Pentagon Federal Credit Union 1
32 Resurgent Capital Services L.P. 1
33 E*Trade Bank 1
34 M&T Bank Corporation 1
35 Santander Bank, National Association 1
36 Ally Financial Inc. 1
37 Bonneville Billing and Collections 1
38 Bread Financial Holdings, Inc. 1
39 Regions Financial Corporation 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Forbearance / Workout plans" Complaints

The CFPB public record contains 556 consumer complaints tagged with the issue "Forbearance / Workout plans", distributed across 39 distinct companies that have been named as the respondent on at least one filing. With only 39 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.

The most common product category where "Forbearance / Workout plans" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Forbearance / Workout plans" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Forbearance / Workout plans", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.