CFPB · Narrow respondent spread

Forbearance / Workout plans

556 CFPB complaints · 39 companies (narrow spread) · top product Credit card.

556 CFPB complaints

"Forbearance / Workout plans" concentrates on 39 named companies (narrow spread) with 556 filings · lead firm 21.9%. Allegations, not findings.

  • Volume rank #129 of 178
  • Citibank, N.a. 21.9% of filings
  • Data updated June 2026
  • Narrow respondent spread
556
Total Complaints
39
Companies
Credit card
Top Product

Lead companies on "Forbearance / Workout plans"

# Company Complaints
1 Citibank, N.a. 122
2 Capital One Financial Corporation 88
3 Bank of America, National Association 62
4 JPMorgan Chase & Co. 62
5 Synchrony Financial 55
6 American Express Company 34
7 Discover Bank 31
8 Barclays Bank Delaware 20
9 Wells Fargo & Company 16
10 U.S. Bancorp 14
11 United Services Automobile Association 6
12 Navy Federal Credit Union 5
13 TD Bank Us Holding Company 4
14 HSBC North America Holdings Inc. 4
15 State Farm Bank, Fsb 3
16 Firstbank Puerto Rico 2
17 Cavalry Investments, LLC 2
18 First National Bank of Omaha 2
19 Colony Brands, Inc. 2
20 Keycorp 2
21 Army and Air Force Exchange Service 2
22 Suntrust Banks, Inc. 1
23 Citizens Financial Group, Inc. 1
24 Sterling Jewelers, Inc. 1
25 Continental Finance Company, LLC 1
26 Weltman, Weinberg & Reis Co., L.P.A. 1
27 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 1
28 Law Office of Michael J. Scott, PC 1
29 Atlanticus Services Corporation 1
30 Paypal Holdings, Inc 1
31 Pentagon Federal Credit Union 1
32 Resurgent Capital Services L.P. 1
33 E*Trade Bank 1
34 M&T Bank Corporation 1
35 Santander Bank, National Association 1
36 Ally Financial Inc. 1
37 Bonneville Billing and Collections 1
38 Bread Financial Holdings, Inc. 1
39 Regions Financial Corporation 1

Source: CFPB Consumer Complaint Database

"Forbearance / Workout plans" on a narrow respondent set

"Forbearance / Workout plans" names only 39 companies, so filings cluster on a small respondent set rather than the whole market. Respondent breadth sits in the lower third of the indexed issue corpus. No single company exceeds 21.9% of these filings.

Because only 39 firms are named, compare company profiles before treating "Forbearance / Workout plans" as a category-wide pattern. The most common product category is "Credit card". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Forbearance / Workout plans" (#129 of 178; 39 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrow respondent spread