Loan modification,collection,foreclosure

112.3K consumer complaints across 545 companies

This page tracks consumer complaints about "Loan modification,collection,foreclosure" filed with the CFPB. 112,294 complaints mention this issue across 545 companies. The most affected product category is "Mortgage".

112.3K
Total Complaints
545
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 25.1K
2 Wells Fargo & Company 17.3K
3 Ocwen Financial Corporation 11.1K
4 JPMorgan Chase & Co. 9.7K
5 Nationstar Mortgage LLC 7.3K
6 Citibank, N.a. 4.7K
7 Ditech Financial LLC 3.8K
8 Select Portfolio Servicing, Inc. 3.5K
9 U.S. Bancorp 2.3K
10 HSBC North America Holdings Inc. 2.1K
11 PNC Bank N.A. 2.0K
12 Specialized Loan Servicing Holdings LLC 1.5K
13 Seterus, Inc. 1.5K
14 Suntrust Banks, Inc. 1.4K
15 Caliber Home Loans, Inc. 1.2K
16 Flagstar Bank, N.A. 1.0K
17 Cit Bank, National Association 973
18 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 910
19 M&T Bank Corporation 791
20 PHH Mortgage Services Corporation 776
21 Carrington Mortgage Services, LLC 771
22 Shellpoint Partners, LLC 584
23 Rushmore Loan Management Services LLC 563
24 Selene Finance LP 527
25 Servis One, Inc., Titusville, PA Branch 476
26 Pennymac Loan Services, LLC. 472
27 Residential Credit Solutions, Inc. 422
28 Everbank, National Association 415
29 Fifth Third Financial Corporation 410
30 Citizens Financial Group, Inc. 383
31 Capital One Financial Corporation 366
32 BB&T Corporation 348
33 Fay Servicing, LLC 303
34 RoundPoint Mortgage Servicing LLC 225
35 Santander Bank, National Association 225
36 Arvest Bank Group, Inc. 212
37 TD Bank Us Holding Company 208
38 Freedom Mortgage Company 195
39 Regions Financial Corporation 183
40 Navy Federal Credit Union 162
41 LoanCare, LLC 155
42 Dovenmuehle Mortgage, Inc. 151
43 Vanderbilt Mortgage & Finance, Inc 144
44 BMO Bank National Association 141
45 21st Mortgage Corp. 140
46 Real Time Group, Inc. 129
47 Reverse Mortgage Solutions, Inc. 125
48 Rocket Mortgage, LLC 122
49 Keycorp 118
50 Statebridge Company 117

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Loan modification,collection,foreclosure" Complaints

The CFPB public record contains 112,294 consumer complaints tagged with the issue "Loan modification,collection,foreclosure", distributed across 545 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 545 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Loan modification,collection,foreclosure" is raised is "Mortgage". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Loan modification,collection,foreclosure" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Loan modification,collection,foreclosure", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.