Problem with a purchase shown on your statement

105.7K consumer complaints across 529 companies

This page tracks consumer complaints about "Problem with a purchase shown on your statement" filed with the CFPB. 105,675 complaints mention this issue across 529 companies. The most affected product category is "Credit card".

105.7K
Total Complaints
529
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 16.6K
2 Capital One Financial Corporation 12.3K
3 JPMorgan Chase & Co. 12.2K
4 Bank of America, National Association 9.0K
5 Synchrony Financial 7.5K
6 American Express Company 6.1K
7 Discover Bank 5.2K
8 Barclays Bank Delaware 4.7K
9 Wells Fargo & Company 4.5K
10 Goldman Sachs Bank USA 4.3K
11 Bread Financial Holdings, Inc. 3.0K
12 U.S. Bancorp 2.0K
13 TD Bank Us Holding Company 1.8K
14 Navy Federal Credit Union 1.5K
15 Chime Financial Inc 1.3K
16 Paypal Holdings, Inc 1.1K
17 United Services Automobile Association 1.0K
18 Block, Inc. 814
19 Truist Financial Corporation 498
20 Atlanticus Services Corporation 433
21 Affirm Holdings, Inc 410
22 CLGF Holdco 1, LLC 391
23 First National Bank of Omaha 375
24 PNC Bank N.A. 350
25 Klarna AB 342
26 Fifth Third Financial Corporation 327
27 Avant Holding Company, Inc. 297
28 HSBC North America Holdings Inc. 285
29 Citizens Financial Group, Inc. 266
30 Robinhood Markets Inc. 233
31 Pending Company Match 211
32 Pentagon Federal Credit Union 204
33 Experian Information Solutions Inc. 198
34 Continental Finance Company, LLC 197
35 Ally Financial Inc. 193
36 Comerica 179
37 Self Financial Inc. 160
38 Regions Financial Corporation 155
39 Keycorp 154
40 Upgrade, Inc. 152
41 Sofi Technologies, Inc. 145
42 FinCo Services Inc DBA Current 137
43 Synovus Bank 132
44 Transunion Intermediate Holdings, Inc. 128
45 Netspend Corporation 123
46 Bbva Financial Corporation 117
47 Bilt Technologies, Inc. 115
48 Equifax, Inc. 108
49 Google Compare Credit Cards Inc. 106
50 Encore Capital Group Inc. 101

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem with a purchase shown on your statement" Complaints

The CFPB public record contains 105,675 consumer complaints tagged with the issue "Problem with a purchase shown on your statement", distributed across 529 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 529 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Problem with a purchase shown on your statement" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem with a purchase shown on your statement" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem with a purchase shown on your statement", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.