CFPB · Heavy issue volume

Problem with a purchase shown on your statement

105.7K CFPB complaints (heavy-volume third) · 529 companies · top product Credit card.

105.7K CFPB complaints

"Problem with a purchase shown on your statement" is in the heavy-volume third with 105.7K CFPB complaints (ranks #12 of 178) across 529 companies. Top product Credit card. Allegations, not findings.

  • Volume rank #12 of 178
  • Citibank, N.a. 15.7% of filings
  • Data updated June 2026
  • Heavy issue volume
105.7K
Total Complaints
529
Companies
Credit card
Top Product

Companies filing under "Problem with a purchase shown on your statement"

# Company Complaints
1 Citibank, N.a. 16.6K
2 Capital One Financial Corporation 12.3K
3 JPMorgan Chase & Co. 12.2K
4 Bank of America, National Association 9.0K
5 Synchrony Financial 7.5K
6 American Express Company 6.1K
7 Discover Bank 5.2K
8 Barclays Bank Delaware 4.7K
9 Wells Fargo & Company 4.5K
10 Goldman Sachs Bank USA 4.3K
11 Bread Financial Holdings, Inc. 3.0K
12 U.S. Bancorp 2.0K
13 TD Bank Us Holding Company 1.8K
14 Navy Federal Credit Union 1.5K
15 Chime Financial Inc 1.3K
16 Paypal Holdings, Inc 1.1K
17 United Services Automobile Association 1.0K
18 Block, Inc. 814
19 Truist Financial Corporation 498
20 Atlanticus Services Corporation 433
21 Affirm Holdings, Inc 410
22 CLGF Holdco 1, LLC 391
23 First National Bank of Omaha 375
24 PNC Bank N.A. 350
25 Klarna AB 342
26 Fifth Third Financial Corporation 327
27 Avant Holding Company, Inc. 297
28 HSBC North America Holdings Inc. 285
29 Citizens Financial Group, Inc. 266
30 Robinhood Markets Inc. 233
31 Pending Company Match 211
32 Pentagon Federal Credit Union 204
33 Experian Information Solutions Inc. 198
34 Continental Finance Company, LLC 197
35 Ally Financial Inc. 193
36 Comerica 179
37 Self Financial Inc. 160
38 Regions Financial Corporation 155
39 Keycorp 154
40 Upgrade, Inc. 152
41 Sofi Technologies, Inc. 145
42 FinCo Services Inc DBA Current 137
43 Synovus Bank 132
44 Transunion Intermediate Holdings, Inc. 128
45 Netspend Corporation 123
46 Bbva Financial Corporation 117
47 Bilt Technologies, Inc. 115
48 Equifax, Inc. 108
49 Google Compare Credit Cards Inc. 106
50 Encore Capital Group Inc. 101

Source: CFPB Consumer Complaint Database

"Problem with a purchase shown on your statement" in the heavy-volume third

"Problem with a purchase shown on your statement" appears across 529 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#12 of 178). No single company exceeds 15.7% of these filings.

The most common product category where "Problem with a purchase shown on your statement" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with a purchase shown on your statement" (#12 of 178; 529 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume