Payoff process

2.3K consumer complaints across 69 companies

This page tracks consumer complaints about "Payoff process" filed with the CFPB. 2,315 complaints mention this issue across 69 companies. The most affected product category is "Credit card".

2.3K
Total Complaints
69
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 471
2 Synchrony Financial 316
3 Capital One Financial Corporation 308
4 JPMorgan Chase & Co. 300
5 Bank of America, National Association 215
6 Wells Fargo & Company 134
7 American Express Company 113
8 Discover Bank 102
9 Barclays Bank Delaware 59
10 U.S. Bancorp 58
11 United Services Automobile Association 23
12 TD Bank Us Holding Company 22
13 First National Bank of Omaha 15
14 Navy Federal Credit Union 14
15 HSBC North America Holdings Inc. 13
16 Fifth Third Financial Corporation 13
17 Bread Financial Holdings, Inc. 12
18 Paypal Holdings, Inc 11
19 PNC Bank N.A. 8
20 Regions Financial Corporation 8
21 Encore Capital Group Inc. 8
22 Continental Finance Company, LLC 6
23 State Farm Bank, Fsb 6
24 Citizens Financial Group, Inc. 5
25 Portfolio Recovery Associates, LLC 5
26 Army and Air Force Exchange Service 5
27 Sterling Jewelers, Inc. 4
28 BB&T Corporation 4
29 Bbva Financial Corporation 4
30 Santander Bank, National Association 3
31 M&T Bank Corporation 3
32 Suntrust Banks, Inc. 3
33 Synovus Bank 3
34 Pentagon Federal Credit Union 2
35 Banco Popular De Puerto Rico 2
36 First Niagara Financial Group, Inc. 2
37 Commerce Bank 2
38 U.S. Bank National Association - San Francisco Main Branch 2
39 Zwicker & Associates 1
40 Alliant Capital Management LLC 1
41 FMS Inc. 1
42 Forster & Garbus LLP 1
43 First Data Corporation 1
44 ARS National Services, Inc. 1
45 Onemain Financial Holdings, LLC. 1
46 First Horizon Bank - West Congress Street Branch 1
47 Huntington National Bank, the 1
48 Firstbank Puerto Rico 1
49 First Horizon Bank 1
50 Affiliates Management Company 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Payoff process" Complaints

The CFPB public record contains 2,315 consumer complaints tagged with the issue "Payoff process", distributed across 69 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Payoff process" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Payoff process" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Payoff process", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.