Money was not available when promised

13.2K consumer complaints across 346 companies

This page tracks consumer complaints about "Money was not available when promised" filed with the CFPB. 13,157 complaints mention this issue across 346 companies. The most affected product category is "Money transfer, virtual currency, or money service".

13.2K
Total Complaints
346
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Coinbase, Inc. 2.0K
2 Paypal Holdings, Inc 1.4K
3 Western Union Company, the 862
4 Moneygram Payment Systems Worldwide Inc 766
5 Block, Inc. 638
6 Bank of America, National Association 638
7 JPMorgan Chase & Co. 627
8 Wells Fargo & Company 500
9 Robinhood Markets Inc. 417
10 Winklevoss Exchange LLC 356
11 TransferWise Ltd 301
12 Citibank, N.a. 300
13 Remitly, Inc. 265
14 BAM Management US Holdings Inc. 197
15 Capital One Financial Corporation 175
16 Early Warning Services, LLC 172
17 PNC Bank N.A. 151
18 TClub Inc 125
19 Ria Envia, LLC 115
20 Payward Ventures Inc. dba Kraken 107
21 TD Bank Us Holding Company 107
22 Ally Financial Inc. 105
23 Foris DAX, Inc. 94
24 U.S. Bancorp 91
25 HSBC North America Holdings Inc. 88
26 Chime Inc. 83
27 Sigue Corp. 83
28 WorldRemit Corp. 81
29 Blockchain.com, Inc. 78
30 Navy Federal Credit Union 75
31 Truist Financial Corporation 72
32 Xoom Corporation 72
33 Chime Financial Inc 69
34 Discover Bank 69
35 Fiserv Finxact Core 63
36 Bank of New York Mellon Corporation, the 58
37 Goldman Sachs Bank USA 56
38 BlockFi Inc 52
39 Citizens Financial Group, Inc. 48
40 United Services Automobile Association 44
41 American Express Company 36
42 Pending Company Match 35
43 TapTap Send Inc. 35
44 Synchrony Financial 33
45 Fifth Third Financial Corporation 32
46 BMO Bank National Association 31
47 Celsius US Holding LLC 31
48 Meta Payments Inc. 28
49 Google Compare Credit Cards Inc. 27
50 Sofi Technologies, Inc. 27

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Money was not available when promised" Complaints

The CFPB public record contains 13,157 consumer complaints tagged with the issue "Money was not available when promised", distributed across 346 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Money was not available when promised" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Money was not available when promised" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Money was not available when promised", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.