CFPB · Heavy issue volume

Money was not available when promised

13.2K CFPB complaints (heavy-volume third) · 346 companies · top product Money transfer, virtual currency, or money service.

13.2K CFPB complaints

"Money was not available when promised" is in the heavy-volume third with 13.2K CFPB complaints (ranks #53 of 178) across 346 companies. Top product Money transfer, virtual currency, or money service. Allegations, not findings.

  • Volume rank #53 of 178
  • Coinbase, Inc. 15.6% of filings
  • Data updated June 2026
  • Heavy issue volume
13.2K
Total Complaints
346
Companies
Money transfer, virtual currency, or money service
Top Product

Companies filing under "Money was not available when promised"

# Company Complaints
1 Coinbase, Inc. 2.0K
2 Paypal Holdings, Inc 1.4K
3 Western Union Company, the 862
4 Moneygram Payment Systems Worldwide Inc 766
5 Block, Inc. 638
6 Bank of America, National Association 638
7 JPMorgan Chase & Co. 627
8 Wells Fargo & Company 500
9 Robinhood Markets Inc. 417
10 Winklevoss Exchange LLC 356
11 TransferWise Ltd 301
12 Citibank, N.a. 300
13 Remitly, Inc. 265
14 BAM Management US Holdings Inc. 197
15 Capital One Financial Corporation 175
16 Early Warning Services, LLC 172
17 PNC Bank N.A. 151
18 TClub Inc 125
19 Ria Envia, LLC 115
20 Payward Ventures Inc. dba Kraken 107
21 TD Bank Us Holding Company 107
22 Ally Financial Inc. 105
23 Foris DAX, Inc. 94
24 U.S. Bancorp 91
25 HSBC North America Holdings Inc. 88
26 Chime Inc. 83
27 Sigue Corp. 83
28 WorldRemit Corp. 81
29 Blockchain.com, Inc. 78
30 Navy Federal Credit Union 75
31 Truist Financial Corporation 72
32 Xoom Corporation 72
33 Chime Financial Inc 69
34 Discover Bank 69
35 Fiserv Finxact Core 63
36 Bank of New York Mellon Corporation, the 58
37 Goldman Sachs Bank USA 56
38 BlockFi Inc 52
39 Citizens Financial Group, Inc. 48
40 United Services Automobile Association 44
41 American Express Company 36
42 Pending Company Match 35
43 TapTap Send Inc. 35
44 Synchrony Financial 33
45 Fifth Third Financial Corporation 32
46 BMO Bank National Association 31
47 Celsius US Holding LLC 31
48 Meta Payments Inc. 28
49 Google Compare Credit Cards Inc. 27
50 Sofi Technologies, Inc. 27

Source: CFPB Consumer Complaint Database

"Money was not available when promised" in the heavy-volume third

"Money was not available when promised" appears across 346 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#53 of 178). No single company exceeds 15.6% of these filings.

The most common product category where "Money was not available when promised" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Money was not available when promised" (#53 of 178; 346 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume