Settlement process and costs

8.9K consumer complaints across 532 companies

This page tracks consumer complaints about "Settlement process and costs" filed with the CFPB. 8,934 complaints mention this issue across 532 companies. The most affected product category is "Mortgage".

8.9K
Total Complaints
532
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Bank of America, National Association 1.3K
2 Wells Fargo & Company 1.1K
3 Ocwen Financial Corporation 795
4 JPMorgan Chase & Co. 785
5 Nationstar Mortgage LLC 504
6 Citibank, N.a. 308
7 Ditech Financial LLC 286
8 U.S. Bancorp 182
9 Select Portfolio Servicing, Inc. 180
10 PNC Bank N.A. 156
11 HSBC North America Holdings Inc. 156
12 Suntrust Banks, Inc. 125
13 Rocket Mortgage, LLC 122
14 Seterus, Inc. 96
15 Citizens Financial Group, Inc. 86
16 Specialized Loan Servicing Holdings LLC 73
17 Freedom Mortgage Company 71
18 PHH Mortgage Services Corporation 68
19 Cit Bank, National Association 66
20 Fifth Third Financial Corporation 64
21 Capital One Financial Corporation 61
22 M&T Bank Corporation 60
23 Flagstar Bank, N.A. 59
24 Caliber Home Loans, Inc. 57
25 BB&T Corporation 47
26 TD Bank Us Holding Company 46
27 Carrington Mortgage Services, LLC 45
28 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 44
29 LD Holdings Group, LLC 43
30 United Services Automobile Association 37
31 Santander Bank, National Association 36
32 Pennymac Loan Services, LLC. 35
33 Prospect Mortgage, LLC 30
34 Everbank, National Association 30
35 Shellpoint Partners, LLC 29
36 Selene Finance LP 28
37 Regions Financial Corporation 27
38 Fidelity National Financial, Inc 26
39 Navy Federal Credit Union 23
40 BMO Bank National Association 22
41 Huntington National Bank, the 21
42 Cardinal Financial Company, Limited Partnership 21
43 RoundPoint Mortgage Servicing LLC 19
44 Guild Holdings Company 19
45 Reverse Mortgage Solutions, Inc. 19
46 Bbva Financial Corporation 19
47 Keycorp 18
48 Residential Credit Solutions, Inc. 18
49 Finance of America Mortgage LLC 18
50 LoanCare, LLC 17

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Settlement process and costs" Complaints

The CFPB public record contains 8,934 consumer complaints tagged with the issue "Settlement process and costs", distributed across 532 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 532 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Settlement process and costs" is raised is "Mortgage". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Settlement process and costs" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Settlement process and costs", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.