CFPB · Broad respondent spread

Settlement process and costs

8.9K CFPB complaints · 532 companies (broad spread) · top product Mortgage.

8.9K CFPB complaints

"Settlement process and costs" names 532 companies (broad spread) on 8.9K filings · Bank of America 15.1%. Allegations, not findings.

  • Volume rank #64 of 178
  • Bank of America 15.1% of filings
  • Data updated June 2026
  • Broad respondent spread
8.9K
Total Complaints
532
Companies
Mortgage
Top Product

Companies filing under "Settlement process and costs"

# Company Complaints
1 Bank of America, National Association 1.3K
2 Wells Fargo & Company 1.1K
3 Ocwen Financial Corporation 795
4 JPMorgan Chase & Co. 785
5 Nationstar Mortgage LLC 504
6 Citibank, N.a. 308
7 Ditech Financial LLC 286
8 U.S. Bancorp 182
9 Select Portfolio Servicing, Inc. 180
10 PNC Bank N.A. 156
11 HSBC North America Holdings Inc. 156
12 Suntrust Banks, Inc. 125
13 Rocket Mortgage, LLC 122
14 Seterus, Inc. 96
15 Citizens Financial Group, Inc. 86
16 Specialized Loan Servicing Holdings LLC 73
17 Freedom Mortgage Company 71
18 PHH Mortgage Services Corporation 68
19 Cit Bank, National Association 66
20 Fifth Third Financial Corporation 64
21 Capital One Financial Corporation 61
22 M&T Bank Corporation 60
23 Flagstar Bank, N.A. 59
24 Caliber Home Loans, Inc. 57
25 BB&T Corporation 47
26 TD Bank Us Holding Company 46
27 Carrington Mortgage Services, LLC 45
28 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 44
29 LD Holdings Group, LLC 43
30 United Services Automobile Association 37
31 Santander Bank, National Association 36
32 Pennymac Loan Services, LLC. 35
33 Prospect Mortgage, LLC 30
34 Everbank, National Association 30
35 Shellpoint Partners, LLC 29
36 Selene Finance LP 28
37 Regions Financial Corporation 27
38 Fidelity National Financial, Inc 26
39 Navy Federal Credit Union 23
40 BMO Bank National Association 22
41 Huntington National Bank, the 21
42 Cardinal Financial Company, Limited Partnership 21
43 RoundPoint Mortgage Servicing LLC 19
44 Guild Holdings Company 19
45 Reverse Mortgage Solutions, Inc. 19
46 Bbva Financial Corporation 19
47 Keycorp 18
48 Residential Credit Solutions, Inc. 18
49 Finance of America Mortgage LLC 18
50 LoanCare, LLC 17

Source: CFPB Consumer Complaint Database

"Settlement process and costs" across a broad respondent set

"Settlement process and costs" appears across 532 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 15.1% of these filings.

With 532 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Mortgage". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Settlement process and costs" (#64 of 178; 532 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread