Can't repay my loan

8.7K consumer complaints across 180 companies

This page tracks consumer complaints about "Can't repay my loan" filed with the CFPB. 8,725 complaints mention this issue across 180 companies. The most affected product category is "Student loan".

8.7K
Total Complaints
180
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Navient Solutions, LLC. 4.9K
2 Aes/Pheaa 840
3 Slm Corporation 377
4 Wells Fargo & Company 303
5 JPMorgan Chase & Co. 265
6 Discover Bank 201
7 Nelnet, Inc. 181
8 Genesis Lending 145
9 ACS Education Services 138
10 Great Lakes 132
11 First Associates Loan Servicing LLC 129
12 Transworld Systems Inc 105
13 Keycorp 76
14 Citibank, N.a. 73
15 Higher Education Student Assistance Authority (Hesaa) 57
16 Mohela 51
17 Expert Global Solutions, Inc. 50
18 PNC Bank N.A. 35
19 Ecmc Group, Inc. 30
20 Citizens Financial Group, Inc. 27
21 U.S. Bancorp 24
22 Performant Financial Corporation 22
23 EdFinancial Services 20
24 Access Group Inc. 20
25 Massachusetts Educational Financing Authority 18
26 National Enterprise Systems, Inc. 16
27 Bank of America, National Association 16
28 Heartland Payment Systems Inc 14
29 Iqor Us Inc 14
30 Suntrust Banks, Inc. 13
31 Dream Center Education Holdings 13
32 Loan to Learn 13
33 Weltman, Weinberg & Reis Co., L.P.A. 12
34 Iowa Student Loan Liquidity Corporation 12
35 Student Loan Finance Corporation 11
36 United Student Aid (USA) Funds 11
37 Vermont Student Assistance Corporation 11
38 SIMM Associates, Inc. 11
39 Campus Student Funding, LLC 10
40 South Carolina Student Loan Corp 10
41 Continental Services Group, Inc. d/b/a ConServe 10
42 Utah System of Higher Education 9
43 Williams & Fudge, Inc 9
44 Texas Guaranteed 9
45 Org Gc Gp Buyer, LLC 8
46 URS Holding, LLC 8
47 Alaska Commission on Post Secondary Education 7
48 Granite State Management & Resources 7
49 Windham Professionals, Inc. 7
50 Asset Recovery Solutions, LLC 7

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Can't repay my loan" Complaints

The CFPB public record contains 8,725 consumer complaints tagged with the issue "Can't repay my loan", distributed across 180 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Can't repay my loan" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Can't repay my loan" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Can't repay my loan", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.