CFPB · Mid-pack issue profile

Can't repay my loan

8.7K CFPB complaints · 180 companies · top product Student loan.

8.7K CFPB complaints

"Can't repay my loan" has 8.7K consumer complaints in the CFPB public database across 180 companies (ranks #66 of 178 by volume among indexed issue categories). Most common product: Student loan. Allegations, not regulatory findings.

  • Volume rank #66 of 178
  • Navient Solutions, LLC. 55.8% of filings
  • Data updated June 2026
  • Mid-pack issue profile
8.7K
Total Complaints
180
Companies
Student loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Navient Solutions, LLC. 4.9K
2 Aes/Pheaa 840
3 Slm Corporation 377
4 Wells Fargo & Company 303
5 JPMorgan Chase & Co. 265
6 Discover Bank 201
7 Nelnet, Inc. 181
8 Genesis Lending 145
9 ACS Education Services 138
10 Great Lakes 132
11 First Associates Loan Servicing LLC 129
12 Transworld Systems Inc 105
13 Keycorp 76
14 Citibank, N.a. 73
15 Higher Education Student Assistance Authority (Hesaa) 57
16 Mohela 51
17 Expert Global Solutions, Inc. 50
18 PNC Bank N.A. 35
19 Ecmc Group, Inc. 30
20 Citizens Financial Group, Inc. 27
21 U.S. Bancorp 24
22 Performant Financial Corporation 22
23 EdFinancial Services 20
24 Access Group Inc. 20
25 Massachusetts Educational Financing Authority 18
26 National Enterprise Systems, Inc. 16
27 Bank of America, National Association 16
28 Heartland Payment Systems Inc 14
29 Iqor Us Inc 14
30 Suntrust Banks, Inc. 13
31 Dream Center Education Holdings 13
32 Loan to Learn 13
33 Weltman, Weinberg & Reis Co., L.P.A. 12
34 Iowa Student Loan Liquidity Corporation 12
35 Student Loan Finance Corporation 11
36 United Student Aid (USA) Funds 11
37 Vermont Student Assistance Corporation 11
38 SIMM Associates, Inc. 11
39 Campus Student Funding, LLC 10
40 South Carolina Student Loan Corp 10
41 Continental Services Group, Inc. d/b/a ConServe 10
42 Utah System of Higher Education 9
43 Williams & Fudge, Inc 9
44 Texas Guaranteed 9
45 Org Gc Gp Buyer, LLC 8
46 URS Holding, LLC 8
47 Alaska Commission on Post Secondary Education 7
48 Granite State Management & Resources 7
49 Windham Professionals, Inc. 7
50 Asset Recovery Solutions, LLC 7

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Can't repay my loan"

"Can't repay my loan" is tagged on 8,725 consumer complaints across 180 companies. Navient Solutions, LLC. alone accounts for 55.8% of these filings.

The most common product category where "Can't repay my loan" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Can't repay my loan" (#66 of 178; 180 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile