CFPB · Heavy issue volume

Struggling to repay your loan

18.9K CFPB complaints (heavy-volume third) · 263 companies · top product Student loan.

18.9K CFPB complaints

"Struggling to repay your loan" is in the heavy-volume third with 18.9K CFPB complaints (ranks #38 of 178) across 263 companies. Top product Student loan. Allegations, not findings.

  • Volume rank #38 of 178
  • Navient Solutions, LLC. 31.3% of filings
  • Data updated June 2026
  • Heavy issue volume
18.9K
Total Complaints
263
Companies
Student loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Navient Solutions, LLC. 5.9K
2 Mohela 3.2K
3 Nelnet, Inc. 2.5K
4 Aes/Pheaa 1.2K
5 Maximus Federal Services, Inc. 1.2K
6 Slm Corporation 1.1K
7 Servicer under contract with Federal Student Aid 756
8 EdFinancial Services 666
9 Discover Bank 179
10 Great Lakes 166
11 Wells Fargo & Company 149
12 Transworld Systems Inc 148
13 Heartland Payment Systems Inc 67
14 Citizens Financial Group, Inc. 60
15 Ecmc Group, Inc. 41
16 Central Research Inc 40
17 Earnest Inc. 40
18 ACS Education Services 40
19 Experian Information Solutions Inc. 39
20 Climb Credit Inc. 39
21 Sofi Technologies, Inc. 37
22 Transunion Intermediate Holdings, Inc. 37
23 Higher Education Student Assistance Authority (Hesaa) 30
24 LendKey Technologies, Inc. 30
25 Premier Student Loan Center 30
26 Equifax, Inc. 29
27 Ameritech Financial 29
28 Goal Structured Solutions, LLC 28
29 Massachusetts Educational Financing Authority 27
30 Keycorp 24
31 Manhattan Beach Venture, LLC 23
32 Iowa Student Loan Liquidity Corporation 23
33 Ascendium Education Group 23
34 Equitable Acceptance Corp 22
35 Ascent Holding Co 20
36 College Ave Student Loan Servicing, LLC 20
37 Org Gc Gp Buyer, LLC 20
38 First Associates Loan Servicing LLC 19
39 Citibank, N.a. 18
40 Reliant Capital Solutions, LLC 18
41 Social Finance, Inc. 18
42 Coast Professional, Inc. 18
43 PNC Bank N.A. 17
44 Georgia Student Finance Authority 16
45 F.H. Cann & Associates, Inc. 15
46 Immediate Credit Recovery 15
47 Lincoln Educational Services Corporation 14
48 Weltman, Weinberg & Reis Co., L.P.A. 14
49 Kentucky Higher Education Assistance Authority 14
50 Federated Student Loan Services 14

Source: CFPB Consumer Complaint Database

"Struggling to repay your loan" in the heavy-volume third

"Struggling to repay your loan" is tagged on 18,940 consumer complaints across 263 companies. Volume lands in the heaviest third of indexed issue categories (#38 of 178). No single company exceeds 31.3% of these filings.

The most common product category where "Struggling to repay your loan" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Struggling to repay your loan" (#38 of 178; 263 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume