Struggling to repay your loan

18.9K consumer complaints across 263 companies

This page tracks consumer complaints about "Struggling to repay your loan" filed with the CFPB. 18,940 complaints mention this issue across 263 companies. The most affected product category is "Student loan".

18.9K
Total Complaints
263
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Navient Solutions, LLC. 5.9K
2 Mohela 3.2K
3 Nelnet, Inc. 2.5K
4 Aes/Pheaa 1.2K
5 Maximus Federal Services, Inc. 1.2K
6 Slm Corporation 1.1K
7 Servicer under contract with Federal Student Aid 756
8 EdFinancial Services 666
9 Discover Bank 179
10 Great Lakes 166
11 Wells Fargo & Company 149
12 Transworld Systems Inc 148
13 Heartland Payment Systems Inc 67
14 Citizens Financial Group, Inc. 60
15 Ecmc Group, Inc. 41
16 Central Research Inc 40
17 Earnest Inc. 40
18 ACS Education Services 40
19 Experian Information Solutions Inc. 39
20 Climb Credit Inc. 39
21 Sofi Technologies, Inc. 37
22 Transunion Intermediate Holdings, Inc. 37
23 Higher Education Student Assistance Authority (Hesaa) 30
24 LendKey Technologies, Inc. 30
25 Premier Student Loan Center 30
26 Equifax, Inc. 29
27 Ameritech Financial 29
28 Goal Structured Solutions, LLC 28
29 Massachusetts Educational Financing Authority 27
30 Keycorp 24
31 Manhattan Beach Venture, LLC 23
32 Iowa Student Loan Liquidity Corporation 23
33 Ascendium Education Group 23
34 Equitable Acceptance Corp 22
35 Ascent Holding Co 20
36 College Ave Student Loan Servicing, LLC 20
37 Org Gc Gp Buyer, LLC 20
38 First Associates Loan Servicing LLC 19
39 Citibank, N.a. 18
40 Reliant Capital Solutions, LLC 18
41 Social Finance, Inc. 18
42 Coast Professional, Inc. 18
43 PNC Bank N.A. 17
44 Georgia Student Finance Authority 16
45 F.H. Cann & Associates, Inc. 15
46 Immediate Credit Recovery 15
47 Lincoln Educational Services Corporation 14
48 Weltman, Weinberg & Reis Co., L.P.A. 14
49 Kentucky Higher Education Assistance Authority 14
50 Federated Student Loan Services 14

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Struggling to repay your loan" Complaints

The CFPB public record contains 18,940 consumer complaints tagged with the issue "Struggling to repay your loan", distributed across 263 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Struggling to repay your loan" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Struggling to repay your loan" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Struggling to repay your loan", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.