Application, originator, mortgage broker

17.2K consumer complaints across 798 companies

This page tracks consumer complaints about "Application, originator, mortgage broker" filed with the CFPB. 17,216 complaints mention this issue across 798 companies. The most affected product category is "Mortgage".

17.2K
Total Complaints
798
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Wells Fargo & Company 2.6K
2 Bank of America, National Association 2.5K
3 JPMorgan Chase & Co. 1.5K
4 Citibank, N.a. 704
5 Ocwen Financial Corporation 687
6 Rocket Mortgage, LLC 637
7 Nationstar Mortgage LLC 597
8 U.S. Bancorp 402
9 Ditech Financial LLC 349
10 PNC Bank N.A. 302
11 Suntrust Banks, Inc. 246
12 Citizens Financial Group, Inc. 206
13 TD Bank Us Holding Company 190
14 HSBC North America Holdings Inc. 190
15 LD Holdings Group, LLC 166
16 Fifth Third Financial Corporation 157
17 United Services Automobile Association 154
18 Select Portfolio Servicing, Inc. 151
19 Amerisave Mortgage Corporation 139
20 PHH Mortgage Services Corporation 130
21 Capital One Financial Corporation 122
22 BB&T Corporation 118
23 Navy Federal Credit Union 113
24 Freedom Mortgage Company 110
25 M&T Bank Corporation 97
26 Caliber Home Loans, Inc. 96
27 Seterus, Inc. 88
28 Flagstar Bank, N.A. 87
29 Specialized Loan Servicing Holdings LLC 86
30 Carrington Mortgage Services, LLC 76
31 Pentagon Federal Credit Union 74
32 Everbank, National Association 73
33 Cit Bank, National Association 67
34 Santander Bank, National Association 66
35 Regions Financial Corporation 63
36 American Advisors Group 62
37 Huntington National Bank, the 57
38 Bbva Financial Corporation 51
39 Primelending, a Plainscapital Company 51
40 Provident Funding Associates 50
41 Guaranteed Rate Inc. 49
42 Shellpoint Partners, LLC 49
43 Keycorp 48
44 Finance of America Mortgage LLC 48
45 Cardinal Financial Company, Limited Partnership 47
46 Prospect Mortgage, LLC 45
47 Pennymac Loan Services, LLC. 43
48 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 42
49 BMO Bank National Association 41
50 Guild Holdings Company 34

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Application, originator, mortgage broker" Complaints

The CFPB public record contains 17,216 consumer complaints tagged with the issue "Application, originator, mortgage broker", distributed across 798 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 798 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Application, originator, mortgage broker" is raised is "Mortgage". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Application, originator, mortgage broker" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Application, originator, mortgage broker", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.