Credit monitoring or identity protection

4.4K consumer complaints across 76 companies

This page tracks consumer complaints about "Credit monitoring or identity protection" filed with the CFPB. 4,424 complaints mention this issue across 76 companies. The most affected product category is "Credit reporting".

4.4K
Total Complaints
76
Companies
Credit reporting
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Experian Information Solutions Inc. 1.7K
2 Equifax, Inc. 1.4K
3 Transunion Intermediate Holdings, Inc. 1.2K
4 Fidelity National Information Services, Inc. (FNIS) 30
5 Citibank, N.a. 17
6 Credit Karma, LLC 14
7 Capital One Financial Corporation 9
8 LexisNexis 9
9 JPMorgan Chase & Co. 8
10 First Data Corporation 8
11 Corelogic Inc 7
12 ID Analytics, Inc. 7
13 Synchrony Financial 6
14 Innovis 4
15 HireRight Solutions, Inc. 4
16 Barclays Bank Delaware 4
17 Early Warning Services, LLC 3
18 Pending Company Match 3
19 Discover Bank 2
20 Echelon Financial, Inc. 2
21 First Advantage Corporation 2
22 Diversified Consultants, Inc. 2
23 John C. Heath, Attorney at Law, PLLC 2
24 American Express Company 2
25 Bank of America, National Association 2
26 Wells Fargo & Company 2
27 Credit Plus Inc 2
28 Phoenix Financial Services LLC 2
29 Nelnet, Inc. 1
30 Colony Brands, Inc. 1
31 Trident Asset Management, L.L.C. 1
32 Bank of the West 1
33 Revenue Recovery Corporation 1
34 Cng Financial Corporation 1
35 Aes/Pheaa 1
36 Resurgent Capital Services L.P. 1
37 Duvera Billing Services, LLC 1
38 R & B Corporation of Virginia 1
39 S&S Physician Services, Inc. 1
40 MyScore LLC 1
41 Expert Global Solutions, Inc. 1
42 HW Holding, Inc 1
43 HCFS Healthcare Financial Services of TeamHealth 1
44 PNC Bank N.A. 1
45 Collection Management Services, Inc. 1
46 Lustig, Glaser & Wilson, P.C. 1
47 HSBC North America Holdings Inc. 1
48 Credit Technologies, Inc. 1
49 National Consumer Telecom & Utilities Exchange, Inc. 1
50 Credit Bureau of Lancaster County, Inc. 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Credit monitoring or identity protection" Complaints

The CFPB public record contains 4,424 consumer complaints tagged with the issue "Credit monitoring or identity protection", distributed across 76 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Credit monitoring or identity protection" is raised is "Credit reporting". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Credit monitoring or identity protection" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Credit monitoring or identity protection", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.