Billing disputes

15.1K consumer complaints across 146 companies

This page tracks consumer complaints about "Billing disputes" filed with the CFPB. 15,136 complaints mention this issue across 146 companies. The most affected product category is "Credit card".

15.1K
Total Complaints
146
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 3.2K
2 Capital One Financial Corporation 2.1K
3 JPMorgan Chase & Co. 1.7K
4 Synchrony Financial 1.6K
5 Bank of America, National Association 1.5K
6 American Express Company 1.1K
7 Discover Bank 650
8 Barclays Bank Delaware 581
9 Wells Fargo & Company 566
10 U.S. Bancorp 351
11 TD Bank Us Holding Company 221
12 United Services Automobile Association 176
13 Paypal Holdings, Inc 123
14 First National Bank of Omaha 99
15 Bread Financial Holdings, Inc. 88
16 HSBC North America Holdings Inc. 87
17 PNC Bank N.A. 64
18 Fifth Third Financial Corporation 63
19 Navy Federal Credit Union 61
20 Suntrust Banks, Inc. 51
21 Continental Finance Company, LLC 37
22 Citizens Financial Group, Inc. 36
23 Regions Financial Corporation 33
24 Encore Capital Group Inc. 31
25 Pentagon Federal Credit Union 30
26 Synovus Bank 27
27 BMO Bank National Association 24
28 Bbva Financial Corporation 22
29 Army and Air Force Exchange Service 21
30 State Farm Bank, Fsb 20
31 Santander Bank, National Association 20
32 Keycorp 20
33 BB&T Corporation 20
34 Colony Brands, Inc. 16
35 Sterling Jewelers, Inc. 16
36 Portfolio Recovery Associates, LLC 14
37 Atlanticus Services Corporation 14
38 First Niagara Financial Group, Inc. 13
39 Comerica 9
40 M&T Bank Corporation 9
41 Total Card, Inc. 9
42 Resurgent Capital Services L.P. 8
43 Bank of the West 8
44 Pending Company Match 7
45 Expert Global Solutions, Inc. 7
46 Umb Financial Corporation 7
47 Huntington National Bank, the 7
48 Santander Bancorp 6
49 First Hawaiian, Inc. 6
50 GreenSky, LLC 6

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Billing disputes" Complaints

The CFPB public record contains 15,136 consumer complaints tagged with the issue "Billing disputes", distributed across 146 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Billing disputes" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Billing disputes" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Billing disputes", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.