CFPB · Heavy issue volume

Billing disputes

15.1K CFPB complaints (heavy-volume third) · 146 companies · top product Credit card.

15.1K CFPB complaints

"Billing disputes" is in the heavy-volume third with 15.1K CFPB complaints (ranks #49 of 178) across 146 companies. Top product Credit card. Allegations, not findings.

  • Volume rank #49 of 178
  • Citibank, N.a. 21.2% of filings
  • Data updated June 2026
  • Heavy issue volume
15.1K
Total Complaints
146
Companies
Credit card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Citibank, N.a. 3.2K
2 Capital One Financial Corporation 2.1K
3 JPMorgan Chase & Co. 1.7K
4 Synchrony Financial 1.6K
5 Bank of America, National Association 1.5K
6 American Express Company 1.1K
7 Discover Bank 650
8 Barclays Bank Delaware 581
9 Wells Fargo & Company 566
10 U.S. Bancorp 351
11 TD Bank Us Holding Company 221
12 United Services Automobile Association 176
13 Paypal Holdings, Inc 123
14 First National Bank of Omaha 99
15 Bread Financial Holdings, Inc. 88
16 HSBC North America Holdings Inc. 87
17 PNC Bank N.A. 64
18 Fifth Third Financial Corporation 63
19 Navy Federal Credit Union 61
20 Suntrust Banks, Inc. 51
21 Continental Finance Company, LLC 37
22 Citizens Financial Group, Inc. 36
23 Regions Financial Corporation 33
24 Encore Capital Group Inc. 31
25 Pentagon Federal Credit Union 30
26 Synovus Bank 27
27 BMO Bank National Association 24
28 Bbva Financial Corporation 22
29 Army and Air Force Exchange Service 21
30 State Farm Bank, Fsb 20
31 Santander Bank, National Association 20
32 Keycorp 20
33 BB&T Corporation 20
34 Colony Brands, Inc. 16
35 Sterling Jewelers, Inc. 16
36 Portfolio Recovery Associates, LLC 14
37 Atlanticus Services Corporation 14
38 First Niagara Financial Group, Inc. 13
39 Comerica 9
40 M&T Bank Corporation 9
41 Total Card, Inc. 9
42 Resurgent Capital Services L.P. 8
43 Bank of the West 8
44 Pending Company Match 7
45 Expert Global Solutions, Inc. 7
46 Umb Financial Corporation 7
47 Huntington National Bank, the 7
48 Santander Bancorp 6
49 First Hawaiian, Inc. 6
50 GreenSky, LLC 6

Source: CFPB Consumer Complaint Database

"Billing disputes" in the heavy-volume third

"Billing disputes" is tagged on 15,136 consumer complaints across 146 companies. Volume lands in the heaviest third of indexed issue categories (#49 of 178). No single company exceeds 21.2% of these filings.

The most common product category where "Billing disputes" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Billing disputes" (#49 of 178; 146 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume