Confusing or missing disclosures

7.1K consumer complaints across 631 companies

This page tracks consumer complaints about "Confusing or missing disclosures" filed with the CFPB. 7,095 complaints mention this issue across 631 companies. The most affected product category is "Money transfer, virtual currency, or money service".

7.1K
Total Complaints
631
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Early Warning Services, LLC 853
2 Paypal Holdings, Inc 747
3 Block, Inc. 685
4 Experian Information Solutions Inc. 441
5 Equifax, Inc. 338
6 Transunion Intermediate Holdings, Inc. 323
7 JPMorgan Chase & Co. 254
8 Bank of America, National Association 247
9 Wells Fargo & Company 201
10 Coinbase, Inc. 177
11 Capital One Financial Corporation 103
12 Encore Capital Group Inc. 77
13 Robinhood Markets Inc. 77
14 John C. Heath, Attorney at Law, PLLC 73
15 Synchrony Financial 65
16 Western Union Company, the 64
17 Resurgent Capital Services L.P. 60
18 Chime Financial Inc 52
19 PNC Bank N.A. 51
20 Citibank, N.a. 50
21 Navy Federal Credit Union 49
22 TransferWise Ltd 47
23 BlockFi Inc 42
24 Portfolio Recovery Associates, LLC 40
25 Moneygram Payment Systems Worldwide Inc 39
26 TD Bank Us Holding Company 37
27 Freedom Financial Network 35
28 CL Holdings LLC 33
29 Self Financial Inc. 32
30 Consumer Financial Services Solutions, Inc. 32
31 Foris DAX, Inc. 29
32 Discover Bank 26
33 American Express Company 26
34 U.S. Bancorp 25
35 Kikoff Inc. 25
36 Bread Financial Holdings, Inc. 24
37 LexisNexis 24
38 National Debt Relief LLC 23
39 Truist Financial Corporation 23
40 Payward Ventures Inc. dba Kraken 21
41 Google Compare Credit Cards Inc. 21
42 Pending Company Match 20
43 OneMain Finance Corporation 19
44 Remitly, Inc. 18
45 Credit Acceptance Corporation 17
46 Fifth Third Financial Corporation 17
47 United Services Automobile Association 17
48 HSBC North America Holdings Inc. 16
49 Winklevoss Exchange LLC 16
50 CCS Financial Services, Inc. 15

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Confusing or missing disclosures" Complaints

The CFPB public record contains 7,095 consumer complaints tagged with the issue "Confusing or missing disclosures", distributed across 631 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 631 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Confusing or missing disclosures" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Confusing or missing disclosures" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Confusing or missing disclosures", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.