CFPB · Narrow respondent spread

Collection practices

1.0K CFPB complaints · 37 companies (narrow spread) · top product Credit card.

1.0K CFPB complaints

"Collection practices" concentrates on 37 named companies (narrow spread) with 1.0K filings · lead firm 23.9%. Allegations, not findings.

  • Volume rank #119 of 178
  • Capital One Financial 23.9% of filings
  • Data updated June 2026
  • Narrow respondent spread
1.0K
Total Complaints
37
Companies
Credit card
Top Product

Lead companies on "Collection practices"

# Company Complaints
1 Capital One Financial Corporation 239
2 Citibank, N.a. 201
3 JPMorgan Chase & Co. 104
4 Bank of America, National Association 92
5 Synchrony Financial 85
6 American Express Company 72
7 Discover Bank 66
8 Wells Fargo & Company 33
9 U.S. Bancorp 18
10 Barclays Bank Delaware 13
11 United Services Automobile Association 11
12 PNC Bank N.A. 8
13 Navy Federal Credit Union 7
14 HSBC North America Holdings Inc. 6
15 First National Bank of Omaha 5
16 Citizens Financial Group, Inc. 5
17 Resurgent Capital Services L.P. 5
18 Regions Financial Corporation 3
19 BB&T Corporation 3
20 Fifth Third Financial Corporation 3
21 Suntrust Banks, Inc. 2
22 Commerce Bank 2
23 Weltman, Weinberg & Reis Co., L.P.A. 2
24 Ally Financial Inc. 2
25 BMO Bank National Association 2
26 State Farm Bank, Fsb 1
27 Kramer & Frank, P.C. 1
28 Experian Information Solutions Inc. 1
29 Popular Bank 1
30 TD Bank Us Holding Company 1
31 Pentagon Federal Credit Union 1
32 Frederick J. Hanna & Associates, P.C. (closed) 1
33 M&T Bank Corporation 1
34 Sterling Jewelers, Inc. 1
35 Army and Air Force Exchange Service 1
36 Pending Company Match 1
37 Synovus Bank 1

Source: CFPB Consumer Complaint Database

"Collection practices" on a narrow respondent set

"Collection practices" names only 37 companies, so filings cluster on a small respondent set rather than the whole market. Respondent breadth sits in the lower third of the indexed issue corpus. No single company exceeds 23.9% of these filings.

Because only 37 firms are named, compare company profiles before treating "Collection practices" as a category-wide pattern. The most common product category is "Credit card". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Collection practices" (#119 of 178; 37 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrow respondent spread