Collection debt dispute
901 consumer complaints across 33 companies
This page tracks consumer complaints about "Collection debt dispute" filed with the CFPB. 901 complaints mention this issue across 33 companies. The most affected product category is "Credit card".
Companies with Most Complaints for This Issue
| # | Company | Complaints |
|---|---|---|
| 1 | Capital One Financial Corporation | 207 |
| 2 | Citibank, N.a. | 167 |
| 3 | Bank of America, National Association | 135 |
| 4 | Synchrony Financial | 88 |
| 5 | JPMorgan Chase & Co. | 86 |
| 6 | Discover Bank | 60 |
| 7 | American Express Company | 47 |
| 8 | Wells Fargo & Company | 30 |
| 9 | Barclays Bank Delaware | 17 |
| 10 | Resurgent Capital Services L.P. | 12 |
| 11 | U.S. Bancorp | 11 |
| 12 | United Services Automobile Association | 4 |
| 13 | PNC Bank N.A. | 4 |
| 14 | HSBC North America Holdings Inc. | 4 |
| 15 | Fifth Third Financial Corporation | 4 |
| 16 | First National Bank of Omaha | 3 |
| 17 | TD Bank Us Holding Company | 2 |
| 18 | Citizens Financial Group, Inc. | 2 |
| 19 | Army and Air Force Exchange Service | 2 |
| 20 | Convergent Resources, Inc. | 2 |
| 21 | Northland Group Inc | 2 |
| 22 | Commerce Bank | 1 |
| 23 | Synovus Bank | 1 |
| 24 | Ocwen Financial Corporation | 1 |
| 25 | BB&T Corporation | 1 |
| 26 | Santander Bancorp | 1 |
| 27 | Suntrust Banks, Inc. | 1 |
| 28 | Bbva Financial Corporation | 1 |
| 29 | Pentagon Federal Credit Union | 1 |
| 30 | Navy Federal Credit Union | 1 |
| 31 | Equifax, Inc. | 1 |
| 32 | Pending Company Match | 1 |
| 33 | Bancorpsouth Bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the Data Says About "Collection debt dispute" Complaints
The CFPB public record contains 901 consumer complaints tagged with the issue "Collection debt dispute", distributed across 33 distinct companies that have been named as the respondent on at least one filing. With only 33 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.
The most common product category where "Collection debt dispute" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.
How to read complaint data responsibly
The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Collection debt dispute" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Collection debt dispute", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.
Read our methodology - how this data is sourced, computed, and verified.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.