Shopping for a loan or lease

2.0K consumer complaints across 248 companies

This page tracks consumer complaints about "Shopping for a loan or lease" filed with the CFPB. 2,028 complaints mention this issue across 248 companies. The most affected product category is "Consumer Loan".

2.0K
Total Complaints
248
Companies
Consumer Loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Santander Consumer USA Holdings Inc. 129
2 Wells Fargo & Company 124
3 Ally Financial Inc. 121
4 Capital One Financial Corporation 106
5 JPMorgan Chase & Co. 92
6 American Honda Finance Corp 72
7 Toyota Motor Credit Corporation 66
8 Onemain Financial Holdings, LLC. 49
9 General Motors Financial Company, Inc. 44
10 Nissan Motor Acceptance Company LLC 41
11 Ford Motor Credit Co. 41
12 Bank of America, National Association 38
13 Synchrony Financial 37
14 U.S. Bancorp 34
15 Hyundai Capital America 33
16 United Services Automobile Association 33
17 TD Bank Us Holding Company 32
18 Citibank, N.a. 31
19 Navy Federal Credit Union 28
20 DriveTime 27
21 BB&T Corporation 26
22 PNC Bank N.A. 26
23 Credit Acceptance Corporation 25
24 Suntrust Banks, Inc. 24
25 Westlake Services, LLC 23
26 BMW Financial Services NA, LLC 20
27 Byrider Franchising, LLC 20
28 Citizens Financial Group, Inc. 19
29 Discover Bank 19
30 Fifth Third Financial Corporation 18
31 Equifax, Inc. 18
32 VW Credit 16
33 Exeter Finance, LLC. 16
34 CarMax, Inc. 15
35 Home Loan Center, Inc. 15
36 Mercedes Benz Financial Services 13
37 Pentagon Federal Credit Union 12
38 OpenRoad Lending 12
39 Social Finance, Inc. 11
40 Experian Information Solutions Inc. 11
41 Avant Credit Corporation 11
42 State Farm Bank, Fsb 10
43 Tcf National Bank 10
44 American Credit Acceptance, LLC 9
45 Risecredit, LLC 9
46 FC HoldCo LLC 9
47 Enova International, Inc. 9
48 Lending Club Corp 9
49 Regions Financial Corporation 9
50 Corelogic Inc 8

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Shopping for a loan or lease" Complaints

The CFPB public record contains 2,028 consumer complaints tagged with the issue "Shopping for a loan or lease", distributed across 248 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Shopping for a loan or lease" is raised is "Consumer Loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Shopping for a loan or lease" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Shopping for a loan or lease", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.