CFPB · Mid-pack issue profile

Shopping for a loan or lease

2.0K CFPB complaints · 248 companies · top product Consumer Loan.

2.0K CFPB complaints

"Shopping for a loan or lease" has 2.0K consumer complaints in the CFPB public database across 248 companies (ranks #106 of 178 by volume among indexed issue categories). Most common product: Consumer Loan. Allegations, not regulatory findings.

  • Volume rank #106 of 178
  • Santander Consumer USA… 6.4% of filings
  • Data updated June 2026
  • Mid-pack issue profile
2.0K
Total Complaints
248
Companies
Consumer Loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Santander Consumer USA Holdings Inc. 129
2 Wells Fargo & Company 124
3 Ally Financial Inc. 121
4 Capital One Financial Corporation 106
5 JPMorgan Chase & Co. 92
6 American Honda Finance Corp 72
7 Toyota Motor Credit Corporation 66
8 Onemain Financial Holdings, LLC. 49
9 General Motors Financial Company, Inc. 44
10 Nissan Motor Acceptance Company LLC 41
11 Ford Motor Credit Co. 41
12 Bank of America, National Association 38
13 Synchrony Financial 37
14 U.S. Bancorp 34
15 Hyundai Capital America 33
16 United Services Automobile Association 33
17 TD Bank Us Holding Company 32
18 Citibank, N.a. 31
19 Navy Federal Credit Union 28
20 DriveTime 27
21 BB&T Corporation 26
22 PNC Bank N.A. 26
23 Credit Acceptance Corporation 25
24 Suntrust Banks, Inc. 24
25 Westlake Services, LLC 23
26 BMW Financial Services NA, LLC 20
27 Byrider Franchising, LLC 20
28 Citizens Financial Group, Inc. 19
29 Discover Bank 19
30 Fifth Third Financial Corporation 18
31 Equifax, Inc. 18
32 VW Credit 16
33 Exeter Finance, LLC. 16
34 CarMax, Inc. 15
35 Home Loan Center, Inc. 15
36 Mercedes Benz Financial Services 13
37 Pentagon Federal Credit Union 12
38 OpenRoad Lending 12
39 Social Finance, Inc. 11
40 Experian Information Solutions Inc. 11
41 Avant Credit Corporation 11
42 State Farm Bank, Fsb 10
43 Tcf National Bank 10
44 American Credit Acceptance, LLC 9
45 Risecredit, LLC 9
46 FC HoldCo LLC 9
47 Enova International, Inc. 9
48 Lending Club Corp 9
49 Regions Financial Corporation 9
50 Corelogic Inc 8

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Shopping for a loan or lease"

"Shopping for a loan or lease" is tagged on 2,028 consumer complaints across 248 companies. No single company exceeds 6.4% of these filings.

The most common product category where "Shopping for a loan or lease" is raised is "Consumer Loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Shopping for a loan or lease" (#106 of 178; 248 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile