Confusing or misleading advertising or marketing

3.1K consumer complaints across 496 companies

This page tracks consumer complaints about "Confusing or misleading advertising or marketing" filed with the CFPB. 3,123 complaints mention this issue across 496 companies. The most affected product category is "Money transfer, virtual currency, or money service".

3.1K
Total Complaints
496
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Paypal Holdings, Inc 219
2 Block, Inc. 217
3 John C. Heath, Attorney at Law, PLLC 206
4 Experian Information Solutions Inc. 177
5 Equifax, Inc. 111
6 Transunion Intermediate Holdings, Inc. 105
7 Freedom Financial Network 104
8 Credit Karma, LLC 96
9 Early Warning Services, LLC 77
10 Wells Fargo & Company 64
11 Bank of America, National Association 60
12 Capital One Financial Corporation 57
13 Kikoff Inc. 52
14 JPMorgan Chase & Co. 52
15 Synchrony Financial 43
16 National Debt Relief LLC 36
17 Chime Financial Inc 33
18 Consumer Financial Services Solutions, Inc. 33
19 Encore Capital Group Inc. 32
20 Self Financial Inc. 31
21 MoneyLion Inc. 28
22 Americor Funding, LLC 25
23 Google Compare Credit Cards Inc. 25
24 Citibank, N.a. 24
25 Pending Company Match 21
26 Bread Financial Holdings, Inc. 20
27 OneMain Finance Corporation 18
28 Discover Bank 18
29 PNC Bank N.A. 17
30 American Express Company 17
31 Navy Federal Credit Union 16
32 Western Union Company, the 14
33 The J. G. Wentworth Company 14
34 Portfolio Recovery Associates, LLC 14
35 ClearOne Advantage, LLC 13
36 Robinhood Markets Inc. 13
37 Credit Sage LLC 12
38 Truist Financial Corporation 12
39 Cordoba Legal Group, PLLC. 11
40 Resurgent Capital Services L.P. 11
41 Albert Corporation 11
42 Affirm Holdings, Inc 11
43 Nelnet, Inc. 11
44 U.S. Bancorp 10
45 CL Holdings LLC 10
46 Coinbase, Inc. 10
47 Servicer under contract with Federal Student Aid 10
48 Goldman Sachs Bank USA 9
49 Kriya Capital, LLC 9
50 TomoCredit Inc. 9

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Confusing or misleading advertising or marketing" Complaints

The CFPB public record contains 3,123 consumer complaints tagged with the issue "Confusing or misleading advertising or marketing", distributed across 496 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Confusing or misleading advertising or marketing" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Confusing or misleading advertising or marketing" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Confusing or misleading advertising or marketing", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.