CFPB · Mid-pack issue profile

Problem getting a card or closing an account

7.1K CFPB complaints · 152 companies · top product Credit card or prepaid card.

7.1K CFPB complaints

"Problem getting a card or closing an account" has 7.1K consumer complaints in the CFPB public database across 152 companies (ranks #70 of 178 by volume among indexed issue categories). Most common product: Credit card or prepaid card. Allegations, not regulatory findings.

  • Volume rank #70 of 178
  • U.S. Bancorp 17.1% of filings
  • Data updated June 2026
  • Mid-pack issue profile
7.1K
Total Complaints
152
Companies
Credit card or prepaid card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 U.S. Bancorp 1.2K
2 Comerica 894
3 Netspend Corporation 728
4 Bank of America, National Association 687
5 Conduent Incorporated 599
6 American Express Company 467
7 Block, Inc. 427
8 Incomm Holdings Inc. 324
9 Fiserv Finxact Core 265
10 Blackhawk Network Holdings Inc. 182
11 Chime Financial Inc 119
12 Keycorp 115
13 Paypal Holdings, Inc 89
14 Capital One Financial Corporation 65
15 Newport Intermediate Inc. 61
16 ADP Inc. 60
17 Citibank, N.a. 60
18 Equifax, Inc. 59
19 CARD Corporation 50
20 JPMorgan Chase & Co. 45
21 Wells Fargo & Company 40
22 Transunion Intermediate Holdings, Inc. 37
23 Fifth Third Financial Corporation 34
24 Experian Information Solutions Inc. 28
25 Synchrony Financial 25
26 Credit Karma, LLC 22
27 Discover Bank 21
28 Pending Company Match 18
29 PNC Bank N.A. 17
30 Synovus Bank 16
31 Regions Financial Corporation 15
32 FinCo Services Inc DBA Current 14
33 TD Bank Us Holding Company 12
34 Optum Bank, Inc. 12
35 First Data Corporation 12
36 Self Financial Inc. 11
37 Google Compare Credit Cards Inc. 11
38 Navy Federal Credit Union 11
39 Foris DAX, Inc. 10
40 Payfare International Inc. 9
41 New York Community Bancorp Inc 9
42 Branch Messenger, Inc. 9
43 Payactiv, Inc. 8
44 Syncapay, Inc 8
45 Moneygram Payment Systems Worldwide Inc 7
46 Propel, Inc. 7
47 Revolut Technologies Inc. 6
48 Bread Financial Holdings, Inc. 6
49 Automatic Data Processing, Inc. 6
50 Securus J Holdings, LLC 5

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Problem getting a card or closing an account"

"Problem getting a card or closing an account" is tagged on 7,135 consumer complaints across 152 companies. No single company exceeds 17.1% of these filings.

The most common product category where "Problem getting a card or closing an account" is raised is "Credit card or prepaid card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem getting a card or closing an account" (#70 of 178; 152 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile