Problem getting a card or closing an account

7.1K consumer complaints across 152 companies

This page tracks consumer complaints about "Problem getting a card or closing an account" filed with the CFPB. 7,135 complaints mention this issue across 152 companies. The most affected product category is "Credit card or prepaid card".

7.1K
Total Complaints
152
Companies
Credit card or prepaid card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 U.S. Bancorp 1.2K
2 Comerica 894
3 Netspend Corporation 728
4 Bank of America, National Association 687
5 Conduent Incorporated 599
6 American Express Company 467
7 Block, Inc. 427
8 Incomm Holdings Inc. 324
9 Fiserv Finxact Core 265
10 Blackhawk Network Holdings Inc. 182
11 Chime Financial Inc 119
12 Keycorp 115
13 Paypal Holdings, Inc 89
14 Capital One Financial Corporation 65
15 Newport Intermediate Inc. 61
16 ADP Inc. 60
17 Citibank, N.a. 60
18 Equifax, Inc. 59
19 CARD Corporation 50
20 JPMorgan Chase & Co. 45
21 Wells Fargo & Company 40
22 Transunion Intermediate Holdings, Inc. 37
23 Fifth Third Financial Corporation 34
24 Experian Information Solutions Inc. 28
25 Synchrony Financial 25
26 Credit Karma, LLC 22
27 Discover Bank 21
28 Pending Company Match 18
29 PNC Bank N.A. 17
30 Synovus Bank 16
31 Regions Financial Corporation 15
32 FinCo Services Inc DBA Current 14
33 TD Bank Us Holding Company 12
34 Optum Bank, Inc. 12
35 First Data Corporation 12
36 Self Financial Inc. 11
37 Google Compare Credit Cards Inc. 11
38 Navy Federal Credit Union 11
39 Foris DAX, Inc. 10
40 Payfare International Inc. 9
41 New York Community Bancorp Inc 9
42 Branch Messenger, Inc. 9
43 Payactiv, Inc. 8
44 Syncapay, Inc 8
45 Moneygram Payment Systems Worldwide Inc 7
46 Propel, Inc. 7
47 Revolut Technologies Inc. 6
48 Bread Financial Holdings, Inc. 6
49 Automatic Data Processing, Inc. 6
50 Securus J Holdings, LLC 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem getting a card or closing an account" Complaints

The CFPB public record contains 7,135 consumer complaints tagged with the issue "Problem getting a card or closing an account", distributed across 152 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Problem getting a card or closing an account" is raised is "Credit card or prepaid card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem getting a card or closing an account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem getting a card or closing an account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.