Problem with a lender or other company charging your account

41.6K consumer complaints across 576 companies

This page tracks consumer complaints about "Problem with a lender or other company charging your account" filed with the CFPB. 41,608 complaints mention this issue across 576 companies. The most affected product category is "Checking or savings account".

41.6K
Total Complaints
576
Companies
Checking or savings account
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Wells Fargo & Company 6.0K
2 JPMorgan Chase & Co. 5.8K
3 Bank of America, National Association 4.9K
4 Chime Financial Inc 3.9K
5 Navy Federal Credit Union 1.6K
6 Block, Inc. 1.6K
7 Capital One Financial Corporation 1.5K
8 Citibank, N.a. 1.1K
9 PNC Bank N.A. 1.1K
10 Truist Financial Corporation 941
11 U.S. Bancorp 834
12 TD Bank Us Holding Company 819
13 United Services Automobile Association 814
14 Paypal Holdings, Inc 732
15 Sofi Technologies, Inc. 656
16 Citizens Financial Group, Inc. 579
17 Fifth Third Financial Corporation 444
18 Regions Financial Corporation 414
19 Huntington National Bank, the 412
20 FinCo Services Inc DBA Current 313
21 Keycorp 299
22 Ally Financial Inc. 267
23 Discover Bank 223
24 Comerica 219
25 BMO Bank National Association 208
26 M&T Bank Corporation 206
27 Credit Karma, LLC 162
28 American Express Company 146
29 Bbva Financial Corporation 142
30 MoneyLion Inc. 134
31 Santander Holdings USA, Inc. 132
32 Netspend Corporation 125
33 Synchrony Financial 119
34 Suntrust Banks, Inc. 115
35 Early Warning Services, LLC 113
36 Charles Schwab Corporation, the 103
37 Pending Company Match 100
38 Fiserv Finxact Core 97
39 Santander Bank, National Association 92
40 Robinhood Markets Inc. 82
41 Webster Bank, National Association 75
42 State Employees Credit Union 73
43 Pentagon Federal Credit Union 72
44 Albert Corporation 70
45 Goldman Sachs Bank USA 65
46 BB&T Corporation 64
47 Dave Operating, LLC 59
48 ADP Inc. 58
49 First Horizon Bank 55
50 Coinbase, Inc. 55

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem with a lender or other company charging your account" Complaints

The CFPB public record contains 41,608 consumer complaints tagged with the issue "Problem with a lender or other company charging your account", distributed across 576 distinct companies that have been named as the respondent on at least one filing. That breadth, spread across 576 separate respondents, points to a systemic theme across the market rather than one company's operational problem, a structural friction in how a product category is sold, serviced, or collected on.

The most common product category where "Problem with a lender or other company charging your account" is raised is "Checking or savings account". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem with a lender or other company charging your account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem with a lender or other company charging your account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.