CFPB · Mid-pack issue profile

Wrong amount charged or received

2.0K CFPB complaints · 184 companies · top product Money transfer, virtual currency, or money service.

2.0K CFPB complaints

"Wrong amount charged or received" has 2.0K consumer complaints in the CFPB public database across 184 companies (ranks #105 of 178 by volume among indexed issue categories). Most common product: Money transfer, virtual currency, or money service. Allegations, not regulatory findings.

  • Volume rank #105 of 178
  • Coinbase, Inc. 11.3% of filings
  • Data updated June 2026
  • Mid-pack issue profile
2.0K
Total Complaints
184
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Coinbase, Inc. 231
2 Paypal Holdings, Inc 193
3 Bank of America, National Association 167
4 Western Union Company, the 149
5 JPMorgan Chase & Co. 140
6 Block, Inc. 139
7 Wells Fargo & Company 116
8 Early Warning Services, LLC 95
9 Citibank, N.a. 59
10 Moneygram Payment Systems Worldwide Inc 40
11 TD Bank Us Holding Company 37
12 Robinhood Markets Inc. 34
13 U.S. Bancorp 27
14 PNC Bank N.A. 25
15 Foris DAX, Inc. 25
16 Citizens Financial Group, Inc. 23
17 TransferWise Ltd 21
18 Capital One Financial Corporation 19
19 Chime Financial Inc 19
20 BAM Management US Holdings Inc. 19
21 Remitly, Inc. 17
22 United Services Automobile Association 17
23 HSBC North America Holdings Inc. 16
24 Fiserv Finxact Core 13
25 Winklevoss Exchange LLC 12
26 Payward Ventures Inc. dba Kraken 11
27 Sofi Technologies, Inc. 11
28 Synchrony Financial 11
29 Navy Federal Credit Union 10
30 Truist Financial Corporation 10
31 Fifth Third Financial Corporation 9
32 Suntrust Banks, Inc. 9
33 Blockchain.com, Inc. 8
34 Discover Bank 8
35 American Express Company 7
36 Bank of New York Mellon Corporation, the 7
37 Ria Envia, LLC 7
38 Ally Financial Inc. 6
39 Xoom Corporation 6
40 Keycorp 6
41 Revolut Technologies Inc. 6
42 Google Compare Credit Cards Inc. 6
43 Huntington National Bank, the 6
44 Pending Company Match 5
45 First Citizens Bancshares, Inc. 5
46 DailyPay, Inc 5
47 Heartland Payment Systems Inc 5
48 Deutsche Bank 5
49 BB&T Corporation 5
50 Chime Inc. 4

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Wrong amount charged or received"

"Wrong amount charged or received" is tagged on 2,040 consumer complaints across 184 companies. No single company exceeds 11.3% of these filings.

The most common product category where "Wrong amount charged or received" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Wrong amount charged or received" (#105 of 178; 184 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile