Wrong amount charged or received

2.0K consumer complaints across 184 companies

This page tracks consumer complaints about "Wrong amount charged or received" filed with the CFPB. 2,040 complaints mention this issue across 184 companies. The most affected product category is "Money transfer, virtual currency, or money service".

2.0K
Total Complaints
184
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Coinbase, Inc. 231
2 Paypal Holdings, Inc 193
3 Bank of America, National Association 167
4 Western Union Company, the 149
5 JPMorgan Chase & Co. 140
6 Block, Inc. 139
7 Wells Fargo & Company 116
8 Early Warning Services, LLC 95
9 Citibank, N.a. 59
10 Moneygram Payment Systems Worldwide Inc 40
11 TD Bank Us Holding Company 37
12 Robinhood Markets Inc. 34
13 U.S. Bancorp 27
14 PNC Bank N.A. 25
15 Foris DAX, Inc. 25
16 Citizens Financial Group, Inc. 23
17 TransferWise Ltd 21
18 Capital One Financial Corporation 19
19 Chime Financial Inc 19
20 BAM Management US Holdings Inc. 19
21 Remitly, Inc. 17
22 United Services Automobile Association 17
23 HSBC North America Holdings Inc. 16
24 Fiserv Finxact Core 13
25 Winklevoss Exchange LLC 12
26 Payward Ventures Inc. dba Kraken 11
27 Sofi Technologies, Inc. 11
28 Synchrony Financial 11
29 Navy Federal Credit Union 10
30 Truist Financial Corporation 10
31 Fifth Third Financial Corporation 9
32 Suntrust Banks, Inc. 9
33 Blockchain.com, Inc. 8
34 Discover Bank 8
35 American Express Company 7
36 Bank of New York Mellon Corporation, the 7
37 Ria Envia, LLC 7
38 Ally Financial Inc. 6
39 Xoom Corporation 6
40 Keycorp 6
41 Revolut Technologies Inc. 6
42 Google Compare Credit Cards Inc. 6
43 Huntington National Bank, the 6
44 Pending Company Match 5
45 First Citizens Bancshares, Inc. 5
46 DailyPay, Inc 5
47 Heartland Payment Systems Inc 5
48 Deutsche Bank 5
49 BB&T Corporation 5
50 Chime Inc. 4

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Wrong amount charged or received" Complaints

The CFPB public record contains 2,040 consumer complaints tagged with the issue "Wrong amount charged or received", distributed across 184 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Wrong amount charged or received" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Wrong amount charged or received" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Wrong amount charged or received", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.