Closing/Cancelling account

6.4K consumer complaints across 93 companies

This page tracks consumer complaints about "Closing/Cancelling account" filed with the CFPB. 6,389 complaints mention this issue across 93 companies. The most affected product category is "Credit card".

6.4K
Total Complaints
93
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 1.1K
2 Capital One Financial Corporation 929
3 Bank of America, National Association 822
4 JPMorgan Chase & Co. 702
5 Synchrony Financial 623
6 American Express Company 473
7 Discover Bank 372
8 Wells Fargo & Company 289
9 Barclays Bank Delaware 267
10 U.S. Bancorp 152
11 TD Bank Us Holding Company 79
12 United Services Automobile Association 70
13 HSBC North America Holdings Inc. 67
14 First National Bank of Omaha 49
15 PNC Bank N.A. 28
16 Bread Financial Holdings, Inc. 26
17 Continental Finance Company, LLC 25
18 Fifth Third Financial Corporation 25
19 Navy Federal Credit Union 23
20 Synovus Bank 20
21 Pentagon Federal Credit Union 17
22 Bbva Financial Corporation 17
23 BB&T Corporation 14
24 Paypal Holdings, Inc 14
25 Suntrust Banks, Inc. 12
26 Citizens Financial Group, Inc. 12
27 Sterling Jewelers, Inc. 10
28 State Farm Bank, Fsb 10
29 Regions Financial Corporation 9
30 Encore Capital Group Inc. 8
31 Keycorp 8
32 First Data Corporation 8
33 BMO Bank National Association 8
34 Atlanticus Services Corporation 7
35 Commerce Bank 6
36 Army and Air Force Exchange Service 5
37 Comerica 5
38 Bank of the West 5
39 Santander Bank, National Association 4
40 Expert Global Solutions, Inc. 4
41 Portfolio Recovery Associates, LLC 4
42 Huntington National Bank, the 4
43 Santander Bancorp 3
44 Popular Bank 3
45 First Citizens Bancshares, Inc. 3
46 CL Holdings LLC 3
47 Equifax, Inc. 3
48 Pending Company Match 3
49 Dynamic Recovery Solutions, LLC 2
50 M&T Bank Corporation 2

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Closing/Cancelling account" Complaints

The CFPB public record contains 6,389 consumer complaints tagged with the issue "Closing/Cancelling account", distributed across 93 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Closing/Cancelling account" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Closing/Cancelling account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Closing/Cancelling account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.