CFPB · Mid-pack issue profile

Closing/Cancelling account

6.4K CFPB complaints · 93 companies · top product Credit card.

6.4K CFPB complaints

"Closing/Cancelling account" has 6.4K consumer complaints in the CFPB public database across 93 companies (ranks #74 of 178 by volume among indexed issue categories). Most common product: Credit card. Allegations, not regulatory findings.

  • Citibank, N.a. 17% of filings
  • Data updated June 2026
  • Mid-pack issue profile
6.4K
Total Complaints
93
Companies
Credit card
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Citibank, N.a. 1.1K
2 Capital One Financial Corporation 929
3 Bank of America, National Association 822
4 JPMorgan Chase & Co. 702
5 Synchrony Financial 623
6 American Express Company 473
7 Discover Bank 372
8 Wells Fargo & Company 289
9 Barclays Bank Delaware 267
10 U.S. Bancorp 152
11 TD Bank Us Holding Company 79
12 United Services Automobile Association 70
13 HSBC North America Holdings Inc. 67
14 First National Bank of Omaha 49
15 PNC Bank N.A. 28
16 Bread Financial Holdings, Inc. 26
17 Continental Finance Company, LLC 25
18 Fifth Third Financial Corporation 25
19 Navy Federal Credit Union 23
20 Synovus Bank 20
21 Pentagon Federal Credit Union 17
22 Bbva Financial Corporation 17
23 BB&T Corporation 14
24 Paypal Holdings, Inc 14
25 Suntrust Banks, Inc. 12
26 Citizens Financial Group, Inc. 12
27 Sterling Jewelers, Inc. 10
28 State Farm Bank, Fsb 10
29 Regions Financial Corporation 9
30 Encore Capital Group Inc. 8
31 Keycorp 8
32 First Data Corporation 8
33 BMO Bank National Association 8
34 Atlanticus Services Corporation 7
35 Commerce Bank 6
36 Army and Air Force Exchange Service 5
37 Comerica 5
38 Bank of the West 5
39 Santander Bank, National Association 4
40 Expert Global Solutions, Inc. 4
41 Portfolio Recovery Associates, LLC 4
42 Huntington National Bank, the 4
43 Santander Bancorp 3
44 Popular Bank 3
45 First Citizens Bancshares, Inc. 3
46 CL Holdings LLC 3
47 Equifax, Inc. 3
48 Pending Company Match 3
49 Dynamic Recovery Solutions, LLC 2
50 M&T Bank Corporation 2

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Closing/Cancelling account"

"Closing/Cancelling account" is tagged on 6,389 consumer complaints across 93 companies. No single company exceeds 17% of these filings.

The most common product category where "Closing/Cancelling account" is raised is "Credit card". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Closing/Cancelling account" (#74 of 178; 93 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile