Repaying your loan

3.8K consumer complaints across 79 companies

This page tracks consumer complaints about "Repaying your loan" filed with the CFPB. 3,820 complaints mention this issue across 79 companies. The most affected product category is "Student loan".

3.8K
Total Complaints
79
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Navient Solutions, LLC. 1.7K
2 Aes/Pheaa 414
3 Wells Fargo & Company 268
4 Citibank, N.a. 222
5 Discover Bank 183
6 JPMorgan Chase & Co. 176
7 Slm Corporation 172
8 ACS Education Services 162
9 Keycorp 126
10 Nelnet, Inc. 44
11 U.S. Bancorp 32
12 Higher Education Student Assistance Authority (Hesaa) 26
13 Bank of America, National Association 26
14 Expert Global Solutions, Inc. 24
15 Mohela 16
16 Citizens Financial Group, Inc. 16
17 Great Lakes 15
18 Loan to Learn 14
19 Cognition Financial Corporation 13
20 PNC Bank N.A. 12
21 Iowa Student Loan Liquidity Corporation 11
22 Access Group Inc. 10
23 First Associates Loan Servicing LLC 9
24 Student Loan Finance Corporation 9
25 Suntrust Banks, Inc. 9
26 Granite State Management & Resources 9
27 Pending Company Match 9
28 Ecmc Group, Inc. 8
29 Rhode Island Student Loan Authority 7
30 Texas Higher Education Coordinating Board 6
31 New York State Higher Education Services Corporation (Hesc)— 5
32 Finance Authority of Maine 5
33 Heartland Payment Systems Inc 5
34 SIMM Associates, Inc. 5
35 Massachusetts Educational Financing Authority 4
36 EdFinancial Services 4
37 HSBC North America Holdings Inc. 4
38 Genesis Lending 3
39 Alaska Commission on Post Secondary Education 3
40 United Guaranty Corporation 3
41 United Student Aid (USA) Funds 3
42 Weltman, Weinberg & Reis Co., L.P.A. 2
43 Cash Money LLC 2
44 Student Assistance Foundation 2
45 Continental Services Group, Inc. d/b/a ConServe 2
46 National Education Servicing, LLC 2
47 Iqor Us Inc 2
48 Performant Financial Corporation 2
49 Williams & Fudge, Inc 2
50 Georgia Student Finance Authority 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Repaying your loan" Complaints

The CFPB public record contains 3,820 consumer complaints tagged with the issue "Repaying your loan", distributed across 79 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Repaying your loan" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Repaying your loan" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Repaying your loan", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.