CFPB · Mid-pack issue profile

Repaying your loan

3.8K CFPB complaints · 79 companies · top product Student loan.

3.8K CFPB complaints

"Repaying your loan" has 3.8K consumer complaints in the CFPB public database across 79 companies (ranks #85 of 178 by volume among indexed issue categories). Most common product: Student loan. Allegations, not regulatory findings.

  • Volume rank #85 of 178
  • Navient Solutions, LLC. 44% of filings
  • Data updated June 2026
  • Mid-pack issue profile
3.8K
Total Complaints
79
Companies
Student loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Navient Solutions, LLC. 1.7K
2 Aes/Pheaa 414
3 Wells Fargo & Company 268
4 Citibank, N.a. 222
5 Discover Bank 183
6 JPMorgan Chase & Co. 176
7 Slm Corporation 172
8 ACS Education Services 162
9 Keycorp 126
10 Nelnet, Inc. 44
11 U.S. Bancorp 32
12 Higher Education Student Assistance Authority (Hesaa) 26
13 Bank of America, National Association 26
14 Expert Global Solutions, Inc. 24
15 Mohela 16
16 Citizens Financial Group, Inc. 16
17 Great Lakes 15
18 Loan to Learn 14
19 Cognition Financial Corporation 13
20 PNC Bank N.A. 12
21 Iowa Student Loan Liquidity Corporation 11
22 Access Group Inc. 10
23 First Associates Loan Servicing LLC 9
24 Student Loan Finance Corporation 9
25 Suntrust Banks, Inc. 9
26 Granite State Management & Resources 9
27 Pending Company Match 9
28 Ecmc Group, Inc. 8
29 Rhode Island Student Loan Authority 7
30 Texas Higher Education Coordinating Board 6
31 New York State Higher Education Services Corporation (Hesc)— 5
32 Finance Authority of Maine 5
33 Heartland Payment Systems Inc 5
34 SIMM Associates, Inc. 5
35 Massachusetts Educational Financing Authority 4
36 EdFinancial Services 4
37 HSBC North America Holdings Inc. 4
38 Genesis Lending 3
39 Alaska Commission on Post Secondary Education 3
40 United Guaranty Corporation 3
41 United Student Aid (USA) Funds 3
42 Weltman, Weinberg & Reis Co., L.P.A. 2
43 Cash Money LLC 2
44 Student Assistance Foundation 2
45 Continental Services Group, Inc. d/b/a ConServe 2
46 National Education Servicing, LLC 2
47 Iqor Us Inc 2
48 Performant Financial Corporation 2
49 Williams & Fudge, Inc 2
50 Georgia Student Finance Authority 1

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Repaying your loan"

"Repaying your loan" is tagged on 3,820 consumer complaints across 79 companies. Navient Solutions, LLC. alone accounts for 44% of these filings.

The most common product category where "Repaying your loan" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Repaying your loan" (#85 of 178; 79 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile