Unable to get credit report/credit score

10.9K consumer complaints across 46 companies

This page tracks consumer complaints about "Unable to get credit report/credit score" filed with the CFPB. 10,859 complaints mention this issue across 46 companies. The most affected product category is "Credit reporting".

10.9K
Total Complaints
46
Companies
Credit reporting
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Equifax, Inc. 4.5K
2 Experian Information Solutions Inc. 3.5K
3 Transunion Intermediate Holdings, Inc. 2.6K
4 Credit Karma, LLC 82
5 LexisNexis 55
6 Fidelity National Information Services, Inc. (FNIS) 49
7 Innovis 18
8 Corelogic Inc 16
9 Early Warning Services, LLC 14
10 ID Analytics, Inc. 11
11 Capital One Financial Corporation 6
12 Sterling Infosystems Inc. 6
13 First Advantage Corporation 6
14 Clarity Services 6
15 National Consumer Telecom & Utilities Exchange, Inc. 6
16 MicroBilt / PRBC (formerly CL Verify) 4
17 First Data Corporation 4
18 Wells Fargo & Company 4
19 Factual Data Corp. 3
20 FactorTrust, Inc. 3
21 Synchrony Financial 3
22 Citibank, N.a. 2
23 Ditech Financial LLC 2
24 HireRight Solutions, Inc. 2
25 Continental Finance Company, LLC 1
26 Onemain Financial Holdings, LLC. 1
27 Creditrepair.com, Inc. 1
28 M&T Bank Corporation 1
29 BB&T Corporation 1
30 First National Bank of Omaha 1
31 Citizens Financial Group, Inc. 1
32 One Technologies, LP 1
33 American Express Company 1
34 Exeter Finance, LLC. 1
35 ONLINE Information Services, Inc. 1
36 JPMorgan Chase & Co. 1
37 World Acceptance Corporation 1
38 MIB Group, Inc. 1
39 On-Site Manager, Inc. 1
40 Navy Federal Credit Union 1
41 Discover Bank 1
42 TD Bank Us Holding Company 1
43 Screening Reports Inc. 1
44 Verisk Analytics Inc 1
45 Bayside Credit 1
46 Ally Financial Inc. 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Unable to get credit report/credit score" Complaints

The CFPB public record contains 10,859 consumer complaints tagged with the issue "Unable to get credit report/credit score", distributed across 46 distinct companies that have been named as the respondent on at least one filing. With only 46 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.

The most common product category where "Unable to get credit report/credit score" is raised is "Credit reporting". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Unable to get credit report/credit score" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Unable to get credit report/credit score", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.