CFPB · Narrow respondent spread

Unable to get credit report/credit score

10.9K CFPB complaints · 46 companies (narrow spread) · top product Credit reporting.

10.9K CFPB complaints

"Unable to get credit report/credit score" concentrates on 46 named companies (narrow spread) with 10.9K filings · lead firm 41%. Allegations, not findings.

  • Volume rank #59 of 178
  • Equifax, Inc. 41% of filings
  • Data updated June 2026
  • Narrow respondent spread
10.9K
Total Complaints
46
Companies
Credit reporting
Top Product

Lead companies on "Unable to get credit report/credit score"

# Company Complaints
1 Equifax, Inc. 4.5K
2 Experian Information Solutions Inc. 3.5K
3 Transunion Intermediate Holdings, Inc. 2.6K
4 Credit Karma, LLC 82
5 LexisNexis 55
6 Fidelity National Information Services, Inc. (FNIS) 49
7 Innovis 18
8 Corelogic Inc 16
9 Early Warning Services, LLC 14
10 ID Analytics, Inc. 11
11 Capital One Financial Corporation 6
12 Sterling Infosystems Inc. 6
13 First Advantage Corporation 6
14 Clarity Services 6
15 National Consumer Telecom & Utilities Exchange, Inc. 6
16 MicroBilt / PRBC (formerly CL Verify) 4
17 First Data Corporation 4
18 Wells Fargo & Company 4
19 Factual Data Corp. 3
20 FactorTrust, Inc. 3
21 Synchrony Financial 3
22 Citibank, N.a. 2
23 Ditech Financial LLC 2
24 HireRight Solutions, Inc. 2
25 Continental Finance Company, LLC 1
26 Onemain Financial Holdings, LLC. 1
27 Creditrepair.com, Inc. 1
28 M&T Bank Corporation 1
29 BB&T Corporation 1
30 First National Bank of Omaha 1
31 Citizens Financial Group, Inc. 1
32 One Technologies, LP 1
33 American Express Company 1
34 Exeter Finance, LLC. 1
35 ONLINE Information Services, Inc. 1
36 JPMorgan Chase & Co. 1
37 World Acceptance Corporation 1
38 MIB Group, Inc. 1
39 On-Site Manager, Inc. 1
40 Navy Federal Credit Union 1
41 Discover Bank 1
42 TD Bank Us Holding Company 1
43 Screening Reports Inc. 1
44 Verisk Analytics Inc 1
45 Bayside Credit 1
46 Ally Financial Inc. 1

Source: CFPB Consumer Complaint Database

"Unable to get credit report/credit score" on a narrow respondent set

"Unable to get credit report/credit score" names only 46 companies, so filings cluster on a small respondent set rather than the whole market. Respondent breadth sits in the lower third of the indexed issue corpus. Equifax, Inc. alone accounts for 41% of these filings.

Because only 46 firms are named, compare company profiles before treating "Unable to get credit report/credit score" as a category-wide pattern. The most common product category is "Credit reporting". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Unable to get credit report/credit score" (#59 of 178; 46 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrow respondent spread