Dealing with your lender or servicer

63.2K consumer complaints across 427 companies

This page tracks consumer complaints about "Dealing with your lender or servicer" filed with the CFPB. 63,226 complaints mention this issue across 427 companies. The most affected product category is "Student loan".

63.2K
Total Complaints
427
Companies
Student loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Mohela 16.7K
2 Navient Solutions, LLC. 11.7K
3 Nelnet, Inc. 8.7K
4 Aes/Pheaa 7.2K
5 Maximus Federal Services, Inc. 4.5K
6 EdFinancial Services 4.1K
7 Servicer under contract with Federal Student Aid 1.2K
8 Slm Corporation 1.2K
9 Transworld Systems Inc 522
10 Discover Bank 514
11 Heartland Payment Systems Inc 509
12 Great Lakes 442
13 Wells Fargo & Company 385
14 ACS Education Services 308
15 Central Research Inc 263
16 Climb Credit Inc. 224
17 Ecmc Group, Inc. 184
18 Sofi Technologies, Inc. 182
19 Earnest Inc. 159
20 Premier Student Loan Center 148
21 Ameritech Financial 138
22 Citizens Financial Group, Inc. 132
23 Equitable Acceptance Corp 125
24 Citibank, N.a. 109
25 Goal Structured Solutions, LLC 97
26 Ascendium Education Group 97
27 Transunion Intermediate Holdings, Inc. 71
28 Utah System of Higher Education 71
29 Experian Information Solutions Inc. 69
30 College Ave Student Loan Servicing, LLC 67
31 Massachusetts Educational Financing Authority 64
32 Oklahoma Student Loan Authority 63
33 Texas Guaranteed 61
34 Keycorp 60
35 JPMorgan Chase & Co. 57
36 Equifax, Inc. 55
37 LendKey Technologies, Inc. 55
38 Kentucky Higher Education Assistance Authority 55
39 Social Finance, Inc. 54
40 Iowa Student Loan Liquidity Corporation 53
41 Higher Education Student Assistance Authority (Hesaa) 51
42 First Associates Loan Servicing LLC 46
43 Coast Professional, Inc. 45
44 Williams & Fudge, Inc 43
45 PNC Bank N.A. 41
46 New York State Higher Education Services Corporation (Hesc)— 41
47 Org Gc Gp Buyer, LLC 39
48 F.H. Cann & Associates, Inc. 37
49 Meritize Financial Inc. 33
50 National Recoveries, Inc. 32

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Dealing with your lender or servicer" Complaints

The CFPB public record contains 63,226 consumer complaints tagged with the issue "Dealing with your lender or servicer", distributed across 427 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Dealing with your lender or servicer" is raised is "Student loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Dealing with your lender or servicer" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Dealing with your lender or servicer", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.