CFPB · Heavy issue volume

Dealing with your lender or servicer

63.2K CFPB complaints (heavy-volume third) · 427 companies · top product Student loan.

63.2K CFPB complaints

"Dealing with your lender or servicer" is in the heavy-volume third with 63.2K CFPB complaints (ranks #17 of 178) across 427 companies. Top product Student loan. Allegations, not findings.

  • Volume rank #17 of 178
  • Mohela 26.5% of filings
  • Data updated June 2026
  • Heavy issue volume
63.2K
Total Complaints
427
Companies
Student loan
Top Product

Companies filing under "Dealing with your lender or servicer"

# Company Complaints
1 Mohela 16.7K
2 Navient Solutions, LLC. 11.7K
3 Nelnet, Inc. 8.7K
4 Aes/Pheaa 7.2K
5 Maximus Federal Services, Inc. 4.5K
6 EdFinancial Services 4.1K
7 Servicer under contract with Federal Student Aid 1.2K
8 Slm Corporation 1.2K
9 Transworld Systems Inc 522
10 Discover Bank 514
11 Heartland Payment Systems Inc 509
12 Great Lakes 442
13 Wells Fargo & Company 385
14 ACS Education Services 308
15 Central Research Inc 263
16 Climb Credit Inc. 224
17 Ecmc Group, Inc. 184
18 Sofi Technologies, Inc. 182
19 Earnest Inc. 159
20 Premier Student Loan Center 148
21 Ameritech Financial 138
22 Citizens Financial Group, Inc. 132
23 Equitable Acceptance Corp 125
24 Citibank, N.a. 109
25 Goal Structured Solutions, LLC 97
26 Ascendium Education Group 97
27 Transunion Intermediate Holdings, Inc. 71
28 Utah System of Higher Education 71
29 Experian Information Solutions Inc. 69
30 College Ave Student Loan Servicing, LLC 67
31 Massachusetts Educational Financing Authority 64
32 Oklahoma Student Loan Authority 63
33 Texas Guaranteed 61
34 Keycorp 60
35 JPMorgan Chase & Co. 57
36 Equifax, Inc. 55
37 LendKey Technologies, Inc. 55
38 Kentucky Higher Education Assistance Authority 55
39 Social Finance, Inc. 54
40 Iowa Student Loan Liquidity Corporation 53
41 Higher Education Student Assistance Authority (Hesaa) 51
42 First Associates Loan Servicing LLC 46
43 Coast Professional, Inc. 45
44 Williams & Fudge, Inc 43
45 PNC Bank N.A. 41
46 New York State Higher Education Services Corporation (Hesc)— 41
47 Org Gc Gp Buyer, LLC 39
48 F.H. Cann & Associates, Inc. 37
49 Meritize Financial Inc. 33
50 National Recoveries, Inc. 32

Source: CFPB Consumer Complaint Database

"Dealing with your lender or servicer" in the heavy-volume third

"Dealing with your lender or servicer" appears across 427 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#17 of 178). No single company exceeds 26.5% of these filings.

The most common product category where "Dealing with your lender or servicer" is raised is "Student loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Dealing with your lender or servicer" (#17 of 178; 427 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume