APR or interest rate

5.5K consumer complaints across 62 companies

This page tracks consumer complaints about "APR or interest rate" filed with the CFPB. 5,506 complaints mention this issue across 62 companies. The most affected product category is "Credit card".

5.5K
Total Complaints
62
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Citibank, N.a. 1.0K
2 JPMorgan Chase & Co. 980
3 Capital One Financial Corporation 725
4 Synchrony Financial 657
5 Bank of America, National Association 483
6 Discover Bank 320
7 Wells Fargo & Company 293
8 American Express Company 241
9 Barclays Bank Delaware 227
10 U.S. Bancorp 154
11 First National Bank of Omaha 54
12 TD Bank Us Holding Company 54
13 United Services Automobile Association 44
14 PNC Bank N.A. 36
15 Fifth Third Financial Corporation 31
16 HSBC North America Holdings Inc. 23
17 Navy Federal Credit Union 19
18 Bread Financial Holdings, Inc. 14
19 Citizens Financial Group, Inc. 14
20 Paypal Holdings, Inc 9
21 Pentagon Federal Credit Union 9
22 State Farm Bank, Fsb 8
23 Sterling Jewelers, Inc. 8
24 Bbva Financial Corporation 7
25 Santander Bank, National Association 7
26 Suntrust Banks, Inc. 7
27 Regions Financial Corporation 6
28 Keycorp 5
29 Atlanticus Services Corporation 4
30 Pending Company Match 4
31 Continental Finance Company, LLC 3
32 First Niagara Financial Group, Inc. 3
33 Santander Bancorp 3
34 Expert Global Solutions, Inc. 2
35 Banco Popular De Puerto Rico 2
36 People'S United Bank, National Association 2
37 Experian Information Solutions Inc. 2
38 M&T Bank Corporation 2
39 Army and Air Force Exchange Service 2
40 BB&T Corporation 2
41 GreenSky, LLC 2
42 Commerce Bank 2
43 Huntington National Bank, the 2
44 Duvera Billing Services, LLC 1
45 Law Offices Howard Lee Schiff, P.C. 1
46 Popular Bank 1
47 East West Bank 1
48 First Data Corporation 1
49 Bank of the West 1
50 Deutsche Bank 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "APR or interest rate" Complaints

The CFPB public record contains 5,506 consumer complaints tagged with the issue "APR or interest rate", distributed across 62 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "APR or interest rate" is raised is "Credit card". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "APR or interest rate" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "APR or interest rate", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.