Was approved for a loan, but didn't receive money

111 consumer complaints across 34 companies

This page tracks consumer complaints about "Was approved for a loan, but didn't receive money" filed with the CFPB. 111 complaints mention this issue across 34 companies. The most affected product category is "Payday loan, title loan, or personal loan".

111
Total Complaints
34
Companies
Payday loan, title loan, or personal loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 OneMain Finance Corporation 36
2 Onemain Financial Holdings, LLC. 11
3 Westlake Services, LLC 7
4 Wheels Financial Group, LLC. 7
5 CCF Intermediate Holdings LLC 6
6 TMX Finance LLC 6
7 Skopos Financial, LLC 5
8 Navy Federal Credit Union 3
9 Lendmark Financial Services 2
10 Mariner Finance, LLC 2
11 CURO Intermediate Holdings 2
12 CarMax, Inc. 2
13 Bay Countryconsumer Finance,Inc. 1
14 Security Finance Corp 1
15 JPMorgan Chase & Co. 1
16 Self Financial Inc. 1
17 Keycorp 1
18 1st Franklin Financial Corporation 1
19 AAA Auto Title Loans, LLC 1
20 Credit Karma, LLC 1
21 WRJ Holdings, LLC 1
22 Wells Fargo & Company 1
23 Cash Time Title Loans, Inc. 1
24 Santander Consumer USA Holdings Inc. 1
25 Capital One Financial Corporation 1
26 American Honda Finance Corp 1
27 Onemain Finance Corporation 1
28 United Services Automobile Association 1
29 Bank of the West 1
30 Bank of America, National Association 1
31 Ally Financial Inc. 1
32 Veros Credit, LLC 1
33 Bepensa Capital, Inc. 1
34 LendingUSA 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Was approved for a loan, but didn't receive money" Complaints

The CFPB public record contains 111 consumer complaints tagged with the issue "Was approved for a loan, but didn't receive money", distributed across 34 distinct companies that have been named as the respondent on at least one filing. With only 34 companies named, this pattern reads as concentrated rather than systemic, a small group of respondents accounts for the filings, so company-specific practices are the more likely driver than a category-wide structural issue.

The most common product category where "Was approved for a loan, but didn't receive money" is raised is "Payday loan, title loan, or personal loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Was approved for a loan, but didn't receive money" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Was approved for a loan, but didn't receive money", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.