CFPB · Broad respondent spread

Problem with the payoff process at the end of the loan

5.5K CFPB complaints · 621 companies (broad spread) · top product Payday loan, title loan, or personal loan.

5.5K CFPB complaints

"Problem with the payoff process at the end of the loan" names 621 companies (broad spread) on 5.5K filings · Affirm Holdings, Inc 4.5%. Allegations, not findings.

  • Volume rank #80 of 178
  • Affirm Holdings, Inc 4.5% of filings
  • Data updated June 2026
  • Broad respondent spread
5.5K
Total Complaints
621
Companies
Payday loan, title loan, or personal loan
Top Product

Companies filing under "Problem with the payoff process at the end of the loan"

# Company Complaints
1 Affirm Holdings, Inc 246
2 OneMain Finance Corporation 200
3 Wells Fargo & Company 156
4 CCF Intermediate Holdings LLC 139
5 Acima Credit, LLC 113
6 MoneyLion Inc. 107
7 Enova International, Inc. 96
8 Upgrade, Inc. 88
9 Truist Financial Corporation 82
10 Paramount GR Holdings, LLC 74
11 TMX Finance LLC 74
12 Synchrony Financial 71
13 Citizens Financial Group, Inc. 67
14 Upstart Holdings, Inc. 61
15 PNC Bank N.A. 60
16 Self Financial Inc. 57
17 Bank of America, National Association 56
18 Westlake Services, LLC 55
19 Onemain Financial Holdings, LLC. 54
20 Alorica Inc. 53
21 U.S. Bancorp 53
22 Solar Mosaic LLC 52
23 Lending Club Corp 52
24 Klarna AB 51
25 American First Finance, Inc. 49
26 LDF Holdings, LLC 46
27 JPMorgan Chase & Co. 46
28 Westcreek Financial 45
29 Mariner Finance, LLC 45
30 CURO Intermediate Holdings 42
31 Citibank, N.a. 42
32 Cng Financial Corporation 41
33 World Acceptance Corporation 39
34 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 39
35 Ally Financial Inc. 39
36 TD Bank Us Holding Company 38
37 Sofi Technologies, Inc. 38
38 Block, Inc. 37
39 Fifth Third Financial Corporation 37
40 Big Picture Loans, LLC 37
41 Advance America, Cash Advance Centers, Inc. 35
42 Wheels Financial Group, LLC. 35
43 Navy Federal Credit Union 34
44 Harpeth Financial Services, LLC 34
45 Regions Financial Corporation 33
46 Select Management Resources, LLC 32
47 Prosper Marketplace, Inc. 31
48 Santander Holdings USA, Inc. 31
49 Duvera Billing Services, LLC 31
50 BlueChip Financial 31

Source: CFPB Consumer Complaint Database

"Problem with the payoff process at the end of the loan" across a broad respondent set

"Problem with the payoff process at the end of the loan" appears across 621 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Respondent breadth sits in the upper third of the indexed issue corpus. No single company exceeds 4.5% of these filings.

With 621 companies named, the pattern may reflect how a product category is sold or serviced rather than one firm's operations. Most filings pair with "Payday loan, title loan, or personal loan". Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with the payoff process at the end of the loan" (#80 of 178; 621 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Broad respondent spread