Problem with additional add-on products or services

3.6K consumer complaints across 372 companies

This page tracks consumer complaints about "Problem with additional add-on products or services" filed with the CFPB. 3,596 complaints mention this issue across 372 companies. The most affected product category is "Payday loan, title loan, personal loan, or advance loan".

3.6K
Total Complaints
372
Companies
Payday loan, title loan, personal loan, or advance loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Affirm Holdings, Inc 518
2 OneMain Finance Corporation 305
3 Paramount GR Holdings, LLC 215
4 Klarna AB 118
5 Synchrony Financial 108
6 Solar Mosaic LLC 101
7 Block, Inc. 72
8 Truist Financial Corporation 59
9 Wells Fargo & Company 55
10 Enova International, Inc. 51
11 Acima Credit, LLC 47
12 Fifth Third Financial Corporation 45
13 MoneyLion Inc. 43
14 Upgrade, Inc. 42
15 Paypal Holdings, Inc 41
16 Sofi Technologies, Inc. 40
17 Citizens Financial Group, Inc. 38
18 Sunlight Financial LLC 38
19 Greensky Operations, LLC 33
20 Navy Federal Credit Union 33
21 Mariner Finance, LLC 32
22 Cherry Technologies Inc. 31
23 Alorica Inc. 30
24 Tower Loan of Mississippi, Inc. 30
25 Goldman Sachs Bank USA 29
26 Healthcare Finance Direct LLC. 29
27 Regional Management Corporation 28
28 Citibank, N.a. 28
29 Bread Financial Holdings, Inc. 27
30 Upstart Holdings, Inc. 26
31 Lendmark Financial Services 24
32 GreenSky, LLC 24
33 Sezzle Inc. 23
34 Bank of America, National Association 23
35 Social Finance, Inc. 23
36 Self Financial Inc. 22
37 Marlette Funding, LLC 22
38 Conn's, Inc. 21
39 Onemain Financial Holdings, LLC. 21
40 Pending Company Match 20
41 Westlake Services, LLC 20
42 Zip Co US Inc. 19
43 TD Bank Us Holding Company 19
44 World Acceptance Corporation 19
45 Aqua Finance, Inc. 19
46 Thaxton Investment Corporation 18
47 U.S. Bancorp 17
48 PNC Bank N.A. 17
49 Regions Financial Corporation 16
50 Lending Club Corp 16

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Problem with additional add-on products or services" Complaints

The CFPB public record contains 3,596 consumer complaints tagged with the issue "Problem with additional add-on products or services", distributed across 372 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Problem with additional add-on products or services" is raised is "Payday loan, title loan, personal loan, or advance loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Problem with additional add-on products or services" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Problem with additional add-on products or services", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.