Charged fees or interest I didn't expect

2.8K consumer complaints across 239 companies

This page tracks consumer complaints about "Charged fees or interest I didn't expect" filed with the CFPB. 2,750 complaints mention this issue across 239 companies. The most affected product category is "Payday loan".

2.8K
Total Complaints
239
Companies
Payday loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Big Picture Loans, LLC 371
2 Delbert Services 303
3 Cashcall, Inc. 206
4 Enova International, Inc. 152
5 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 113
6 CURO Intermediate Holdings 107
7 Mobiloans, LLC 105
8 TMX Finance LLC 98
9 Cng Financial Corporation 87
10 BlueChip Financial 83
11 GVA Holdings, LLC 72
12 Community Choice Financial, Inc. 64
13 MNE Services, Inc 43
14 Select Management Resources, LLC 38
15 Check Into Cash Inc. 37
16 Advance America, Cash Advance Centers, Inc. 34
17 Risecredit, LLC 32
18 LDF Holdings, LLC 31
19 Green Trust Cash, LLC 30
20 Cottonwood Financial Ltd. 26
21 Wlcc 25
22 Harpeth Financial Services, LLC 22
23 Red Cedar Services, Inc 20
24 Onemain Financial Holdings, LLC. 19
25 Wheels Financial Group, LLC. 19
26 Citibank, N.a. 18
27 Bliksum, LLC 18
28 Westlake Services, LLC 17
29 Rosebud Economic Development Corporation 17
30 Ezcorp, Inc. 16
31 AmeriCash Holding LLC 15
32 Guidiville Indian Rancheria 15
33 Wells Fargo & Company 15
34 SFS, Inc 12
35 Zarvad Iii S.a. 12
36 National Credit Adjusters, LLC 11
37 Synchrony Financial 11
38 Crow Creek Sioux Tribe 11
39 2288984 Ontario Inc. 10
40 Cash America International, Inc. 10
41 Wakpamni Lake Community Corporation 10
42 Northway Broker Ltd. 8
43 Cash Express, LLC 8
44 Security Finance Corp 8
45 Dlc, LLC 8
46 Ad Astra Recovery Services Inc 7
47 World Acceptance Corporation 7
48 Bank of America, National Association 7
49 Maximum Title Loans, LLC 6
50 Mariner Finance, LLC 6

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Charged fees or interest I didn't expect" Complaints

The CFPB public record contains 2,750 consumer complaints tagged with the issue "Charged fees or interest I didn't expect", distributed across 239 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Charged fees or interest I didn't expect" is raised is "Payday loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Charged fees or interest I didn't expect" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Charged fees or interest I didn't expect", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.