CFPB · Mid-pack issue profile

Charged fees or interest I didn't expect

2.8K CFPB complaints · 239 companies · top product Payday loan.

2.8K CFPB complaints

"Charged fees or interest I didn't expect" has 2.8K consumer complaints in the CFPB public database across 239 companies (ranks #95 of 178 by volume among indexed issue categories). Most common product: Payday loan. Allegations, not regulatory findings.

  • Volume rank #95 of 178
  • Big Picture Loans, LLC 13.5% of filings
  • Data updated June 2026
  • Mid-pack issue profile
2.8K
Total Complaints
239
Companies
Payday loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Big Picture Loans, LLC 371
2 Delbert Services 303
3 Cashcall, Inc. 206
4 Enova International, Inc. 152
5 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 113
6 CURO Intermediate Holdings 107
7 Mobiloans, LLC 105
8 TMX Finance LLC 98
9 Cng Financial Corporation 87
10 BlueChip Financial 83
11 GVA Holdings, LLC 72
12 Community Choice Financial, Inc. 64
13 MNE Services, Inc 43
14 Select Management Resources, LLC 38
15 Check Into Cash Inc. 37
16 Advance America, Cash Advance Centers, Inc. 34
17 Risecredit, LLC 32
18 LDF Holdings, LLC 31
19 Green Trust Cash, LLC 30
20 Cottonwood Financial Ltd. 26
21 Wlcc 25
22 Harpeth Financial Services, LLC 22
23 Red Cedar Services, Inc 20
24 Onemain Financial Holdings, LLC. 19
25 Wheels Financial Group, LLC. 19
26 Citibank, N.a. 18
27 Bliksum, LLC 18
28 Westlake Services, LLC 17
29 Rosebud Economic Development Corporation 17
30 Ezcorp, Inc. 16
31 AmeriCash Holding LLC 15
32 Guidiville Indian Rancheria 15
33 Wells Fargo & Company 15
34 SFS, Inc 12
35 Zarvad Iii S.a. 12
36 National Credit Adjusters, LLC 11
37 Synchrony Financial 11
38 Crow Creek Sioux Tribe 11
39 2288984 Ontario Inc. 10
40 Cash America International, Inc. 10
41 Wakpamni Lake Community Corporation 10
42 Northway Broker Ltd. 8
43 Cash Express, LLC 8
44 Security Finance Corp 8
45 Dlc, LLC 8
46 Ad Astra Recovery Services Inc 7
47 World Acceptance Corporation 7
48 Bank of America, National Association 7
49 Maximum Title Loans, LLC 6
50 Mariner Finance, LLC 6

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Charged fees or interest I didn't expect"

"Charged fees or interest I didn't expect" is tagged on 2,750 consumer complaints across 239 companies. No single company exceeds 13.5% of these filings.

The most common product category where "Charged fees or interest I didn't expect" is raised is "Payday loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Charged fees or interest I didn't expect" (#95 of 178; 239 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile