Credit card protection / Debt protection

2.5K consumer complaints across 80 companies

This page tracks consumer complaints about "Credit card protection / Debt protection" filed with the CFPB. 2,485 complaints mention this issue across 80 companies. The most affected product category is "Credit card".

2.5K
Total Complaints
80
Companies
Credit card
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 CITIBANK, N.A. 536
2 CAPITAL ONE FINANCIAL CORPORATION 407
3 JPMORGAN CHASE & CO. 300
4 BANK OF AMERICA, NATIONAL ASSOCIATION 294
5 SYNCHRONY FINANCIAL 203
6 DISCOVER BANK 173
7 AMERICAN EXPRESS COMPANY 117
8 WELLS FARGO & COMPANY 105
9 U.S. BANCORP 51
10 BARCLAYS BANK DELAWARE 50
11 UNITED SERVICES AUTOMOBILE ASSOCIATION 25
12 Paypal Holdings, Inc 20
13 TD BANK US HOLDING COMPANY 19
14 FIRST NATIONAL BANK OF OMAHA 14
15 FIFTH THIRD FINANCIAL CORPORATION 12
16 ENCORE CAPITAL GROUP INC. 11
17 HSBC NORTH AMERICA HOLDINGS INC. 10
18 PNC Bank N.A. 9
19 NAVY FEDERAL CREDIT UNION 8
20 Comerica 7
21 STERLING JEWELERS, INC. 7
22 Continental Finance Company, LLC 6
23 Portfolio Recovery Associates, LLC 6
24 Army and Air Force Exchange Service 6
25 REGIONS FINANCIAL CORPORATION 5
26 Bread Financial Holdings, Inc. 5
27 KEYCORP 4
28 BB&T CORPORATION 4
29 CITIZENS FINANCIAL GROUP, INC. 3
30 BBVA FINANCIAL CORPORATION 3
31 M&T BANK CORPORATION 3
32 BOEING EMPLOYEES' CREDIT UNION 3
33 Synovus Bank 3
34 Northland Group Inc 3
35 IMC Capital, LLC 2
36 SANTANDER BANK, NATIONAL ASSOCIATION 2
37 FIRST NIAGARA FINANCIAL GROUP, INC. 2
38 BANCO POPULAR DE PUERTO RICO 2
39 TRANSUNION INTERMEDIATE HOLDINGS, INC. 2
40 HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH 2
41 STATE FARM BANK, FSB 2
42 Credit Card Receivables Fund Incorporated 1
43 SQUARETWO FINANCIAL CORPORATION 1
44 BOK FINANCIAL CORP 1
45 Novea Portfolio Management LLC 1
46 SCHOOLSFIRST FEDERAL CREDIT UNION 1
47 Eltman Law, P.C. 1
48 FIRST HORIZON BANK 1
49 CL Holdings LLC 1
50 FMA Alliance, Ltd. 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Credit card protection / Debt protection" Complaints

The CFPB public record contains 2,485 consumer complaints tagged with the issue "Credit card protection / Debt protection", distributed across 80 distinct companies that have been named as the respondent on at least one filing. That spread tells you whether the pattern is concentrated in a handful of firms or is a systemic theme across the market — an issue touching many companies often signals a structural friction in how a product category is sold, serviced, or collected on, rather than a single company's operational problem.

The most common product category where "Credit card protection / Debt protection" is raised is "Credit card". Product-to-issue pairings matter because the CFPB routes complaints to the appropriate federal or state regulator based on the financial product involved, and patterns inside a product category often mirror the specific consumer-protection rules that apply (TILA, RESPA, FCRA, FDCPA, EFTA, or state UDAP statutes, depending on the product). A high number of companies appearing against the same issue inside one product category is therefore a stronger signal than volume alone: it suggests the issue is a category-level risk worth studying.

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Credit card protection / Debt protection" reflects consumer perception — not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Credit card protection / Debt protection", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional — this page is informational only.

About this issue: "Credit card protection / Debt protection" is a consumer-reported issue category defined by the CFPB. Complaints are categorized based on the consumer's description of their problem. The presence of complaints does not imply wrongdoing by any company.

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