Closing an account

48.3K consumer complaints across 386 companies

This page tracks consumer complaints about "Closing an account" filed with the CFPB. 48,341 complaints mention this issue across 386 companies. The most affected product category is "Checking or savings account".

48.3K
Total Complaints
386
Companies
Checking or savings account
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 JPMorgan Chase & Co. 7.1K
2 Bank of America, National Association 5.6K
3 Citibank, N.a. 4.3K
4 Wells Fargo & Company 4.1K
5 Chime Financial Inc 2.5K
6 Capital One Financial Corporation 2.4K
7 U.S. Bancorp 1.9K
8 Truist Financial Corporation 1.5K
9 PNC Bank N.A. 1.2K
10 Block, Inc. 1.1K
11 Navy Federal Credit Union 994
12 TD Bank Us Holding Company 964
13 United Services Automobile Association 909
14 Goldman Sachs Bank USA 718
15 Citizens Financial Group, Inc. 707
16 Sofi Technologies, Inc. 621
17 Huntington National Bank, the 588
18 Ally Financial Inc. 574
19 BMO Bank National Association 552
20 Paypal Holdings, Inc 513
21 Fifth Third Financial Corporation 411
22 Keycorp 360
23 American Express Company 358
24 HSBC North America Holdings Inc. 330
25 Discover Bank 320
26 Regions Financial Corporation 314
27 Suntrust Banks, Inc. 313
28 Robinhood Markets Inc. 299
29 Bbva Financial Corporation 296
30 M&T Bank Corporation 295
31 Synchrony Financial 240
32 Credit Karma, LLC 195
33 TransferWise Ltd 190
34 Netspend Corporation 164
35 Santander Holdings USA, Inc. 161
36 Charles Schwab Corporation, the 150
37 Webster Bank, National Association 150
38 Pentagon Federal Credit Union 136
39 Axos Financial, Inc. 136
40 FinCo Services Inc DBA Current 131
41 MoneyLion Inc. 119
42 Bank of the West 116
43 Santander Bank, National Association 111
44 Mercury Technologies, Inc. 110
45 First Citizens Bancshares, Inc. 109
46 Comerica 107
47 Early Warning Services, LLC 93
48 Optum Bank, Inc. 93
49 BB&T Corporation 92
50 Morgan Stanley & Co. LLC 91

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Closing an account" Complaints

The CFPB public record contains 48,341 consumer complaints tagged with the issue "Closing an account", distributed across 386 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Closing an account" is raised is "Checking or savings account". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Closing an account" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Closing an account", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.