CFPB · Heavy issue volume

Closing an account

48.3K CFPB complaints (heavy-volume third) · 386 companies · top product Checking or savings account.

48.3K CFPB complaints

"Closing an account" is in the heavy-volume third with 48.3K CFPB complaints (ranks #24 of 178) across 386 companies. Top product Checking or savings account. Allegations, not findings.

  • Volume rank #24 of 178
  • JPMorgan Chase & Co. 14.8% of filings
  • Data updated June 2026
  • Heavy issue volume
48.3K
Total Complaints
386
Companies
Checking or savings account
Top Product

Companies filing under "Closing an account"

# Company Complaints
1 JPMorgan Chase & Co. 7.1K
2 Bank of America, National Association 5.6K
3 Citibank, N.a. 4.3K
4 Wells Fargo & Company 4.1K
5 Chime Financial Inc 2.5K
6 Capital One Financial Corporation 2.4K
7 U.S. Bancorp 1.9K
8 Truist Financial Corporation 1.5K
9 PNC Bank N.A. 1.2K
10 Block, Inc. 1.1K
11 Navy Federal Credit Union 994
12 TD Bank Us Holding Company 964
13 United Services Automobile Association 909
14 Goldman Sachs Bank USA 718
15 Citizens Financial Group, Inc. 707
16 Sofi Technologies, Inc. 621
17 Huntington National Bank, the 588
18 Ally Financial Inc. 574
19 BMO Bank National Association 552
20 Paypal Holdings, Inc 513
21 Fifth Third Financial Corporation 411
22 Keycorp 360
23 American Express Company 358
24 HSBC North America Holdings Inc. 330
25 Discover Bank 320
26 Regions Financial Corporation 314
27 Suntrust Banks, Inc. 313
28 Robinhood Markets Inc. 299
29 Bbva Financial Corporation 296
30 M&T Bank Corporation 295
31 Synchrony Financial 240
32 Credit Karma, LLC 195
33 TransferWise Ltd 190
34 Netspend Corporation 164
35 Santander Holdings USA, Inc. 161
36 Charles Schwab Corporation, the 150
37 Webster Bank, National Association 150
38 Pentagon Federal Credit Union 136
39 Axos Financial, Inc. 136
40 FinCo Services Inc DBA Current 131
41 MoneyLion Inc. 119
42 Bank of the West 116
43 Santander Bank, National Association 111
44 Mercury Technologies, Inc. 110
45 First Citizens Bancshares, Inc. 109
46 Comerica 107
47 Early Warning Services, LLC 93
48 Optum Bank, Inc. 93
49 BB&T Corporation 92
50 Morgan Stanley & Co. LLC 91

Source: CFPB Consumer Complaint Database

"Closing an account" in the heavy-volume third

"Closing an account" appears across 386 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#24 of 178). No single company exceeds 14.8% of these filings.

The most common product category where "Closing an account" is raised is "Checking or savings account". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Closing an account" (#24 of 178; 386 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume