CFPB · Mid-pack issue profile

Other service problem

5.5K CFPB complaints · 215 companies · top product Money transfer, virtual currency, or money service.

5.5K CFPB complaints

"Other service problem" has 5.5K consumer complaints in the CFPB public database across 215 companies (ranks #78 of 178 by volume among indexed issue categories). Most common product: Money transfer, virtual currency, or money service. Allegations, not regulatory findings.

  • Volume rank #78 of 178
  • Block, Inc. 22.2% of filings
  • Data updated June 2026
  • Mid-pack issue profile
5.5K
Total Complaints
215
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Block, Inc. 1.2K
2 Coinbase, Inc. 857
3 Paypal Holdings, Inc 608
4 Early Warning Services, LLC 413
5 PNC Bank N.A. 313
6 Robinhood Markets Inc. 188
7 Winklevoss Exchange LLC 188
8 Western Union Company, the 141
9 Bank of America, National Association 130
10 Wells Fargo & Company 109
11 JPMorgan Chase & Co. 104
12 Moneygram Payment Systems Worldwide Inc 84
13 BAM Management US Holdings Inc. 82
14 TransferWise Ltd 76
15 Foris DAX, Inc. 64
16 Capital One Financial Corporation 60
17 Meta Payments Inc. 39
18 Payward Ventures Inc. dba Kraken 37
19 TD Bank Us Holding Company 37
20 Citibank, N.a. 35
21 U.S. Bancorp 34
22 Remitly, Inc. 32
23 Truist Financial Corporation 32
24 Chime Financial Inc 26
25 Ria Envia, LLC 21
26 Securus J Holdings, LLC 21
27 eToro USA LLC 19
28 Xoom Corporation 19
29 Blockchain.com, Inc. 16
30 Navy Federal Credit Union 16
31 Google Compare Credit Cards Inc. 15
32 WorldRemit Corp. 15
33 Discover Bank 15
34 American Express Company 14
35 Ally Financial Inc. 12
36 United Services Automobile Association 12
37 Pending Company Match 10
38 Fiserv Finxact Core 10
39 Synchrony Financial 10
40 Sofi Technologies, Inc. 9
41 Okx Inc. 9
42 Goldman Sachs Bank USA 9
43 Citizens Financial Group, Inc. 9
44 TapTap Send Inc. 8
45 Chime Inc. 8
46 HSBC North America Holdings Inc. 8
47 Sigue Corp. 7
48 Skrill USA, Inc. 7
49 Keycorp 7
50 Fifth Third Financial Corporation 7

Source: CFPB Consumer Complaint Database

What the CFPB record shows for "Other service problem"

"Other service problem" is tagged on 5,539 consumer complaints across 215 companies. No single company exceeds 22.2% of these filings.

The most common product category where "Other service problem" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Other service problem" (#78 of 178; 215 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack issue profile