CFPB · Heavy issue volume

Problem with a company's investigation into an existing problem

2.0M CFPB complaints (heavy-volume third) · 1.6K companies · top product Credit reporting or other personal consumer reports.

2.0M CFPB complaints

"Problem with a company's investigation into an existing problem" is in the heavy-volume third with 2.0M CFPB complaints (ranks #3 of 178) across 1.6K companies. Top product Credit reporting or other personal consumer reports. Allegations, not findings.

  • Volume rank #3 of 178
  • Transunion Intermediate… 32.7% of filings
  • Data updated June 2026
  • Heavy issue volume
2.0M
Total Complaints
1.6K
Companies
Credit reporting or other personal consumer reports
Top Product

Companies filing under "Problem with a company's investigation into an existing problem"

# Company Complaints
1 Transunion Intermediate Holdings, Inc. 658.5K
2 Equifax, Inc. 637.8K
3 Experian Information Solutions Inc. 623.2K
4 LexisNexis 6.3K
5 Capital One Financial Corporation 5.4K
6 CBC Companies, Inc. 3.5K
7 Resurgent Capital Services L.P. 3.1K
8 Pending Company Match 2.5K
9 Citibank, N.a. 2.4K
10 Bank of America, National Association 2.4K
11 JPMorgan Chase & Co. 2.1K
12 Bread Financial Holdings, Inc. 2.1K
13 Wells Fargo & Company 2.0K
14 Portfolio Recovery Associates, LLC 1.9K
15 Synchrony Financial 1.9K
16 Discover Bank 1.9K
17 Fidelity National Information Services, Inc. (FNIS) 1.8K
18 Encore Capital Group Inc. 1.7K
19 Nelnet, Inc. 1.6K
20 CL Holdings LLC 1.6K
21 American Express Company 1.5K
22 Navy Federal Credit Union 1.5K
23 Affirm Holdings, Inc 1.4K
24 Self Financial Inc. 1.3K
25 Santander Holdings USA, Inc. 1.1K
26 TD Bank Us Holding Company 1.0K
27 Goldman Sachs Bank USA 1.0K
28 Barclays Bank Delaware 984
29 Ally Financial Inc. 957
30 Early Warning Services, LLC 919
31 CCS Financial Services, Inc. 838
32 Maximus Federal Services, Inc. 822
33 Credit Acceptance Corporation 797
34 Mohela 786
35 National Credit Systems,Inc. 753
36 Kikoff Inc. 733
37 Corelogic Inc 631
38 Truist Financial Corporation 604
39 Westlake Services, LLC 592
40 OneMain Finance Corporation 548
41 EdFinancial Services 544
42 Bridgecrest Acceptance Corporation 528
43 I.C. System, Inc. 526
44 Exeter Finance, LLC. 522
45 Spring Oaks Capital, LLC 506
46 Transworld Systems Inc 501
47 U.S. Bancorp 490
48 Toyota Motor Credit Corporation 457
49 Caine & Weiner Company, Inc. 451
50 ID Analytics, Inc. 417

Source: CFPB Consumer Complaint Database

"Problem with a company's investigation into an existing problem" in the heavy-volume third

"Problem with a company's investigation into an existing problem" appears across 1,575 distinct companies in the CFPB public record, a wide respondent spread for this allegation label. Volume lands in the heaviest third of indexed issue categories (#3 of 178). No single company exceeds 32.7% of these filings.

The most common product category where "Problem with a company's investigation into an existing problem" is raised is "Credit reporting or other personal consumer reports". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Problem with a company's investigation into an existing problem" (#3 of 178; 1.6K companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy issue volume