Company Complaint Rankings

Top 50 companies by CFPB complaint volume

Note: Larger companies with more customers naturally receive more complaints. High complaint volume does not necessarily indicate poor service. Consider complaint numbers in the context of each company's customer base.

Rank	Company	Complaints	Timely %	Relief %	Top Product	States
1	TRANSUNION INTERMEDIATE HOLDINGS, INC.	3.5M	100%	63.1%	Credit reporting or other personal consumer reports	62
2	EQUIFAX, INC.	3.5M	100%	51%	Credit reporting or other personal consumer reports	63
3	Experian Information Solutions Inc.	3.1M	100%	10.9%	Credit reporting or other personal consumer reports	63
4	BANK OF AMERICA, NATIONAL ASSOCIATION	150.0K	97.5%	30.4%	Mortgage	62
5	WELLS FARGO & COMPANY	140.4K	97.6%	20%	Mortgage	62
6	JPMORGAN CHASE & CO.	134.7K	99.9%	19.5%	Checking or savings account	62
7	CAPITAL ONE FINANCIAL CORPORATION	129.1K	99.9%	20.5%	Credit card	63
8	CITIBANK, N.A.	105.2K	99.7%	36%	Credit card	62
9	SYNCHRONY FINANCIAL	62.3K	99.9%	31.7%	Credit card	61
10	Resurgent Capital Services L.P.	52.0K	100%	20.3%	Debt collection	58
11	CBC Companies, Inc.	52.0K	100%	58.7%	Credit reporting or other personal consumer reports	56
12	ENCORE CAPITAL GROUP INC.	49.8K	99.9%	37.1%	Debt collection	57
13	Portfolio Recovery Associates, LLC	48.5K	98.7%	36.4%	Debt collection	58
14	LEXISNEXIS	43.9K	98.8%	24.2%	Credit reporting or other personal consumer reports	57
15	AMERICAN EXPRESS COMPANY	42.9K	99.7%	29.5%	Credit card	59
16	Block, Inc.	42.1K	98.3%	0.2%	Money transfer, virtual currency, or money service	57
17	U.S. BANCORP	38.4K	99.8%	33.1%	Checking or savings account	59
18	NAVY FEDERAL CREDIT UNION	38.2K	100%	17.8%	Checking or savings account	59
19	Navient Solutions, LLC.	36.6K	100%	6.5%	Student loan	61
20	DISCOVER BANK	36.3K	100%	28.7%	Credit card	62
21	Bread Financial Holdings, Inc.	36.1K	100%	42.7%	Credit card or prepaid card	58
22	CL Holdings LLC	35.0K	100%	4.9%	Debt collection	61
23	Ocwen Financial Corporation	32.9K	98.4%	5.2%	Mortgage	61
24	Early Warning Services, LLC	30.3K	100%	0%	Money transfer, virtual currency, or money service	58
25	TD BANK US HOLDING COMPANY	28.8K	100%	34.6%	Checking or savings account	58
26	Paypal Holdings, Inc	26.4K	99.9%	32.4%	Money transfer, virtual currency, or money service	62
27	PNC Bank N.A.	26.3K	99.6%	12.4%	Checking or savings account	56
28	ALLY FINANCIAL INC.	22.9K	100%	11.9%	Vehicle loan or lease	57
29	CCS Financial Services, Inc.	21.6K	83.5%	15.4%	Debt collection	56
30	BARCLAYS BANK DELAWARE	20.9K	100%	15.4%	Credit card	56
31	Nelnet, Inc.	19.6K	99.7%	0.2%	Student loan	57
32	MOHELA	19.2K	72.5%	4.9%	Student loan	59
33	I.C. System, Inc.	18.6K	99.9%	4.9%	Debt collection	57
34	Chime Financial Inc	18.5K	99.9%	7.5%	Checking or savings account	53
35	NATIONSTAR MORTGAGE LLC	17.6K	99.3%	1.8%	Mortgage	57
36	TRUIST FINANCIAL CORPORATION	17.3K	98.9%	10.3%	Checking or savings account	56
37	TRANSWORLD SYSTEMS INC	16.4K	99.9%	0%	Debt collection	58
38	National Credit Systems,Inc.	15.4K	98.6%	0%	Debt collection	53
39	Fidelity National Information Services, Inc. (FNIS)	15.1K	99.9%	0%	Credit reporting or other personal consumer reports	55
40	UNITED SERVICES AUTOMOBILE ASSOCIATION	14.7K	99.5%	16.8%	Checking or savings account	59
41	CITIZENS FINANCIAL GROUP, INC.	14.2K	100%	20.2%	Checking or savings account	55
42	GOLDMAN SACHS BANK USA	13.8K	99.8%	29.7%	Credit card	56
43	Ditech Financial LLC	13.5K	99.7%	8.2%	Mortgage	58
44	SELECT PORTFOLIO SERVICING, INC.	12.9K	99.5%	1%	Mortgage	53
45	AES/PHEAA	12.9K	99.9%	22.7%	Student loan	57
46	Kriya Capital, LLC	12.8K	99.8%	79.8%	Debt collection	56
47	Shellpoint Partners, LLC	12.4K	99.3%	2.2%	Mortgage	56
48	SANTANDER HOLDINGS USA, INC.	12.1K	99.9%	23.2%	Credit reporting or other personal consumer reports	55
49	FIFTH THIRD FINANCIAL CORPORATION	11.8K	99.8%	18.6%	Checking or savings account	55
50	ERC	11.1K	99.7%	26.2%	Debt collection	56

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Reviewed byPlaincomplaint Editorial, Health Issues Editorial Team · June 5, 2026