Account terms and changes

484 consumer complaints across 86 companies

This page tracks consumer complaints about "Account terms and changes" filed with the CFPB. 484 complaints mention this issue across 86 companies. The most affected product category is "Consumer Loan".

484
Total Complaints
86
Companies
Consumer Loan
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Wells Fargo & Company 58
2 Bank of America, National Association 57
3 Citibank, N.a. 43
4 Synchrony Financial 28
5 Onemain Financial Holdings, LLC. 22
6 PNC Bank N.A. 20
7 JPMorgan Chase & Co. 18
8 HSBC North America Holdings Inc. 18
9 U.S. Bancorp 17
10 Paypal Holdings, Inc 13
11 Cashcall, Inc. 13
12 Capital One Financial Corporation 11
13 Regions Financial Corporation 10
14 Delbert Services 9
15 Fifth Third Financial Corporation 8
16 Enova International, Inc. 7
17 BB&T Corporation 7
18 TD Bank Us Holding Company 6
19 Navy Federal Credit Union 6
20 BMO Bank National Association 6
21 Suntrust Banks, Inc. 5
22 Keycorp 5
23 Santander Bank, National Association 5
24 First National Bank of Omaha 4
25 Navient Solutions, LLC. 3
26 Tower Loan of Mississippi, Inc. 3
27 Risecredit, LLC 3
28 Security Finance Corp 3
29 Citizens Financial Group, Inc. 3
30 Bbva Financial Corporation 3
31 Pending Company Match 3
32 Mobiloans, LLC 2
33 Ally Financial Inc. 2
34 TMX Finance LLC 2
35 Discover Bank 2
36 Nationstar Mortgage LLC 2
37 Lendmark Financial Services 2
38 Tcf National Bank 2
39 Ditech Financial LLC 2
40 Great American Finance Co 2
41 M&T Bank Corporation 2
42 First Niagara Financial Group, Inc. 2
43 Avant Credit Corporation 2
44 Advantage One Credit, LLC 1
45 21st Mortgage Corp. 1
46 Duvera Billing Services, LLC 1
47 Cit Bank, National Association 1
48 Huntington National Bank, the 1
49 Tfs Financial Corporation 1
50 Specialized Loan Servicing Holdings LLC 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Account terms and changes" Complaints

The CFPB public record contains 484 consumer complaints tagged with the issue "Account terms and changes", distributed across 86 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Account terms and changes" is raised is "Consumer Loan". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Account terms and changes" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Account terms and changes", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.