CFPB · Lighter issue volume

Account terms and changes

484 CFPB complaints (light-volume third) · 86 companies · top product Consumer Loan.

484 CFPB complaints

"Account terms and changes" is in the light-volume third with 484 CFPB complaints (ranks #135 of 178) across 86 companies. Top product Consumer Loan. Allegations, not findings.

  • Volume rank #135 of 178
  • Wells Fargo & Company 12% of filings
  • Data updated June 2026
  • Lighter issue volume
484
Total Complaints
86
Companies
Consumer Loan
Top Product

Companies with most complaints for this issue

# Company Complaints
1 Wells Fargo & Company 58
2 Bank of America, National Association 57
3 Citibank, N.a. 43
4 Synchrony Financial 28
5 Onemain Financial Holdings, LLC. 22
6 PNC Bank N.A. 20
7 JPMorgan Chase & Co. 18
8 HSBC North America Holdings Inc. 18
9 U.S. Bancorp 17
10 Paypal Holdings, Inc 13
11 Cashcall, Inc. 13
12 Capital One Financial Corporation 11
13 Regions Financial Corporation 10
14 Delbert Services 9
15 Fifth Third Financial Corporation 8
16 Enova International, Inc. 7
17 BB&T Corporation 7
18 TD Bank Us Holding Company 6
19 Navy Federal Credit Union 6
20 BMO Bank National Association 6
21 Suntrust Banks, Inc. 5
22 Keycorp 5
23 Santander Bank, National Association 5
24 First National Bank of Omaha 4
25 Navient Solutions, LLC. 3
26 Tower Loan of Mississippi, Inc. 3
27 Risecredit, LLC 3
28 Security Finance Corp 3
29 Citizens Financial Group, Inc. 3
30 Bbva Financial Corporation 3
31 Pending Company Match 3
32 Mobiloans, LLC 2
33 Ally Financial Inc. 2
34 TMX Finance LLC 2
35 Discover Bank 2
36 Nationstar Mortgage LLC 2
37 Lendmark Financial Services 2
38 Tcf National Bank 2
39 Ditech Financial LLC 2
40 Great American Finance Co 2
41 M&T Bank Corporation 2
42 First Niagara Financial Group, Inc. 2
43 Avant Credit Corporation 2
44 Advantage One Credit, LLC 1
45 21st Mortgage Corp. 1
46 Duvera Billing Services, LLC 1
47 Cit Bank, National Association 1
48 Huntington National Bank, the 1
49 Tfs Financial Corporation 1
50 Specialized Loan Servicing Holdings LLC 1

Source: CFPB Consumer Complaint Database

"Account terms and changes" in the light-volume third

"Account terms and changes" is tagged on 484 consumer complaints across 86 companies. Volume lands in the lightest third of indexed issue categories (#135 of 178). No single company exceeds 12% of these filings.

The most common product category where "Account terms and changes" is raised is "Consumer Loan". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Account terms and changes" (#135 of 178; 86 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter issue volume