CFPB · Lighter issue volume

Unexpected/Other fees

103 CFPB complaints (light-volume third) · 49 companies · top product Other financial service.

103 CFPB complaints

"Unexpected/Other fees" is in the light-volume third with 103 CFPB complaints (ranks #165 of 178) across 49 companies. Top product Other financial service. Allegations, not findings.

  • Volume rank #165 of 178
  • Bank of America 6.8% of filings
  • Data updated June 2026
  • Lighter issue volume
103
Total Complaints
49
Companies
Other financial service
Top Product

Lead companies on "Unexpected/Other fees"

# Company Complaints
1 Bank of America, National Association 7
2 Global Client Solutions, LLC 6
3 Experian Information Solutions Inc. 6
4 John C. Heath, Attorney at Law, PLLC 5
5 Securus J Holdings, LLC 5
6 Wells Fargo & Company 4
7 Capital One Financial Corporation 4
8 Western Union Company, the 4
9 PNC Bank N.A. 3
10 JPMorgan Chase & Co. 3
11 Regions Financial Corporation 3
12 Paypal Holdings, Inc 3
13 Global Tel*Link Corporation 3
14 TD Bank Us Holding Company 3
15 First Data Corporation 3
16 U.S. Bancorp 3
17 Navy Federal Credit Union 2
18 Nationwide Biweekly Administration, Inc. 2
19 BB&T Corporation 2
20 Moneygram Payment Systems Worldwide Inc 2
21 Fedloan Help 2
22 MyCRD 1
23 DMB Financial, LLC 1
24 ClearOne Advantage, LLC 1
25 Ocwen Financial Corporation 1
26 Money Management International, Inc. 1
27 Huntington National Bank, the - Firstmerit Bank, N.a. Branch 1
28 Nationwide Doc Prep Inc 1
29 Pls Group, Inc 1
30 Riverwalk Financial Corporation 1
31 Synovus Bank 1
32 ID Analytics, Inc. 1
33 U.S. Bank National Association - San Francisco Main Branch 1
34 HSBC North America Holdings Inc. 1
35 American Financial Network Inc. 1
36 Law Office of James R. Vaughan, P.C. 1
37 RMCN Credit Services, Inc. 1
38 National Consumer Telecom & Utilities Exchange, Inc. 1
39 Fifth Third Financial Corporation 1
40 Community Choice Financial, Inc. 1
41 Citibank, N.a. 1
42 Suntrust Banks, Inc. 1
43 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 1
44 Jim Bottin Enterprises, Inc 1
45 Aes/Pheaa 1
46 First Horizon Bank - West Congress Street Branch 1
47 The J. G. Wentworth Company 1
48 Bread Financial Holdings, Inc. 1
49 LoanHero, Inc 1

Source: CFPB Consumer Complaint Database

"Unexpected/Other fees" in the light-volume third

"Unexpected/Other fees" names only 49 companies, so filings cluster on a small respondent set rather than the whole market. Volume lands in the lightest third of indexed issue categories (#165 of 178). No single company exceeds 6.8% of these filings.

The most common product category where "Unexpected/Other fees" is raised is "Other financial service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Unexpected/Other fees" (#165 of 178; 49 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter issue volume