Incorrect exchange rate

191 consumer complaints across 53 companies

This page tracks consumer complaints about "Incorrect exchange rate" filed with the CFPB. 191 complaints mention this issue across 53 companies. The most affected product category is "Money transfer, virtual currency, or money service".

191
Total Complaints
53
Companies
Money transfer, virtual currency, or money service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 JPMorgan Chase & Co. 25
2 Bank of America, National Association 20
3 Western Union Company, the 19
4 Paypal Holdings, Inc 16
5 Wells Fargo & Company 13
6 Citibank, N.a. 11
7 PNC Bank N.A. 6
8 U.S. Bancorp 6
9 Capital One Financial Corporation 6
10 Citizens Financial Group, Inc. 6
11 HSBC North America Holdings Inc. 6
12 American Express Company 4
13 TapTap Send Inc. 3
14 Moneygram Payment Systems Worldwide Inc 3
15 Travelex NY, Inc. 3
16 TransferWise Ltd 2
17 Huntington National Bank, the 2
18 Ria Envia, LLC 2
19 TD Bank Us Holding Company 2
20 Keycorp 2
21 Northern Trust Company, The 2
22 BMO Bank National Association 1
23 Bok Financial Corp 1
24 Ally Financial Inc. 1
25 Regions Financial Corporation 1
26 First Technology Federal Credit Union 1
27 First Horizon Bank 1
28 Morgan Stanley & Co. LLC 1
29 United Services Automobile Association 1
30 Columbia Banking System, Inc. 1
31 Beacon Financial Corporation 1
32 Eastern Bankshares Inc 1
33 Chime Inc. 1
34 MLM Investors, LLC 1
35 Xoom Corporation 1
36 America First Federal Credit Union 1
37 TClub Inc 1
38 Santander Bank, National Association 1
39 Associated Banc-Corp 1
40 Coinbase, Inc. 1
41 First National Bank of Omaha 1
42 Consumer Protection Assistance Coalition, Inc 1
43 Bank of the West 1
44 Webster Bank, National Association 1
45 Remitly, Inc. 1
46 Trans-Fast Remittance LLC 1
47 Army and Air Force Exchange Service 1
48 Cathay Bank 1
49 Flagstar Bank, N.A. 1
50 Block, Inc. 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Incorrect exchange rate" Complaints

The CFPB public record contains 191 consumer complaints tagged with the issue "Incorrect exchange rate", distributed across 53 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Incorrect exchange rate" is raised is "Money transfer, virtual currency, or money service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Incorrect exchange rate" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Incorrect exchange rate", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.