CFPB · Lighter issue volume

Incorrect exchange rate

191 CFPB complaints (light-volume third) · 53 companies · top product Money transfer, virtual currency, or money service.

191 CFPB complaints

"Incorrect exchange rate" is in the light-volume third with 191 CFPB complaints (ranks #158 of 178) across 53 companies. Top product Money transfer, virtual currency, or money service. Allegations, not findings.

  • Volume rank #158 of 178
  • JPMorgan Chase & Co. 13.1% of filings
  • Data updated June 2026
  • Lighter issue volume
191
Total Complaints
53
Companies
Money transfer, virtual currency, or money service
Top Product

Lead companies on "Incorrect exchange rate"

# Company Complaints
1 JPMorgan Chase & Co. 25
2 Bank of America, National Association 20
3 Western Union Company, the 19
4 Paypal Holdings, Inc 16
5 Wells Fargo & Company 13
6 Citibank, N.a. 11
7 PNC Bank N.A. 6
8 U.S. Bancorp 6
9 Capital One Financial Corporation 6
10 Citizens Financial Group, Inc. 6
11 HSBC North America Holdings Inc. 6
12 American Express Company 4
13 TapTap Send Inc. 3
14 Moneygram Payment Systems Worldwide Inc 3
15 Travelex NY, Inc. 3
16 TransferWise Ltd 2
17 Huntington National Bank, the 2
18 Ria Envia, LLC 2
19 TD Bank Us Holding Company 2
20 Keycorp 2
21 Northern Trust Company, The 2
22 BMO Bank National Association 1
23 Bok Financial Corp 1
24 Ally Financial Inc. 1
25 Regions Financial Corporation 1
26 First Technology Federal Credit Union 1
27 First Horizon Bank 1
28 Morgan Stanley & Co. LLC 1
29 United Services Automobile Association 1
30 Columbia Banking System, Inc. 1
31 Beacon Financial Corporation 1
32 Eastern Bankshares Inc 1
33 Chime Inc. 1
34 MLM Investors, LLC 1
35 Xoom Corporation 1
36 America First Federal Credit Union 1
37 TClub Inc 1
38 Santander Bank, National Association 1
39 Associated Banc-Corp 1
40 Coinbase, Inc. 1
41 First National Bank of Omaha 1
42 Consumer Protection Assistance Coalition, Inc 1
43 Bank of the West 1
44 Webster Bank, National Association 1
45 Remitly, Inc. 1
46 Trans-Fast Remittance LLC 1
47 Army and Air Force Exchange Service 1
48 Cathay Bank 1
49 Flagstar Bank, N.A. 1
50 Block, Inc. 1

Source: CFPB Consumer Complaint Database

"Incorrect exchange rate" in the light-volume third

"Incorrect exchange rate" names only 53 companies, so filings cluster on a small respondent set rather than the whole market. Volume lands in the lightest third of indexed issue categories (#158 of 178). No single company exceeds 13.1% of these filings.

The most common product category where "Incorrect exchange rate" is raised is "Money transfer, virtual currency, or money service". Use company profiles to see relief and timely-response rates on the firms named most often. Consumer wording drives the label, not a regulatory finding. See methodology for how CFPB complaint routing works.

Disclaimer: CFPB public records only. A complaint is an allegation, not proof of wrongdoing. PlainComplaint does not provide financial advice.

Data sourced from official public datasets for "Incorrect exchange rate" (#158 of 178; 53 companies). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter issue volume