Repossession

8.9K consumer complaints across 431 companies

This page tracks consumer complaints about "Repossession" filed with the CFPB. 8,870 complaints mention this issue across 431 companies. The most affected product category is "Vehicle loan or lease".

8.9K
Total Complaints
431
Companies
Vehicle loan or lease
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Westlake Services, LLC 767
2 SANTANDER HOLDINGS USA, INC. 762
3 CREDIT ACCEPTANCE CORPORATION 745
4 ALLY FINANCIAL INC. 459
5 Bridgecrest Acceptance Corporation 451
6 CAPITAL ONE FINANCIAL CORPORATION 397
7 Exeter Finance, LLC. 309
8 WELLS FARGO & COMPANY 291
9 TOYOTA MOTOR CREDIT CORPORATION 231
10 American Credit Acceptance, LLC 210
11 Global Lending Services LLC 196
12 General Motors Financial Company, Inc. 189
13 TRANSUNION INTERMEDIATE HOLDINGS, INC. 164
14 HYUNDAI CAPITAL AMERICA 147
15 NISSAN MOTOR ACCEPTANCE COMPANY LLC 134
16 EQUIFAX, INC. 131
17 NAVY FEDERAL CREDIT UNION 129
18 Experian Information Solutions Inc. 129
19 JPMORGAN CHASE & CO. 127
20 TRUIST FINANCIAL CORPORATION 126
21 AMERICAN HONDA FINANCE CORP 123
22 Mercedes Benz Financial Services 116
23 CarMax, Inc. 107
24 FC HoldCo LLC 97
25 Consumer Portfolio Services, Inc. 96
26 Byrider Franchising, LLC 88
27 United PanAm Financial Corp. 82
28 FORD MOTOR CREDIT CO. 68
29 Americas Car-Mart, Inc. 63
30 TD BANK US HOLDING COMPANY 61
31 BANK OF AMERICA, NATIONAL ASSOCIATION 58
32 World Omni Financial Corp. 57
33 Stellantis Financial Services US Corp. 47
34 BMW Financial Services NA, LLC 47
35 Larry H. Miller Group of Companies 46
36 VW Credit 42
37 OneMain Finance Corporation 41
38 FIFTH THIRD FINANCIAL CORPORATION 38
39 LOBEL FINANCIAL CORPORATION 36
40 CL Holdings LLC 34
41 CCF Intermediate Holdings LLC 28
42 PENTAGON FEDERAL CREDIT UNION 28
43 CCM Finance LLC 27
44 CIG FINANCIAL LLC 26
45 PNC Bank N.A. 25
46 CITIZENS FINANCIAL GROUP, INC. 23
47 DriveTime 23
48 UNITED SERVICES AUTOMOBILE ASSOCIATION 23
49 NCB Management Services Inc. 21
50 Mid-Atlantic Finance Co., Inc. 21

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Repossession" Complaints

The CFPB public record contains 8,870 consumer complaints tagged with the issue "Repossession", distributed across 431 distinct companies that have been named as the respondent on at least one filing. That spread tells you whether the pattern is concentrated in a handful of firms or is a systemic theme across the market — an issue touching many companies often signals a structural friction in how a product category is sold, serviced, or collected on, rather than a single company's operational problem.

The most common product category where "Repossession" is raised is "Vehicle loan or lease". Product-to-issue pairings matter because the CFPB routes complaints to the appropriate federal or state regulator based on the financial product involved, and patterns inside a product category often mirror the specific consumer-protection rules that apply (TILA, RESPA, FCRA, FDCPA, EFTA, or state UDAP statutes, depending on the product). A high number of companies appearing against the same issue inside one product category is therefore a stronger signal than volume alone: it suggests the issue is a category-level risk worth studying.

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Repossession" reflects consumer perception — not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Repossession", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional — this page is informational only.

About this issue: "Repossession" is a consumer-reported issue category defined by the CFPB. Complaints are categorized based on the consumer's description of their problem. The presence of complaints does not imply wrongdoing by any company.

Related