CFPB public complaints · 2024→2025

Complaint-volume change rankings

Year-over-year change in CFPB complaint filings across 323 companies with ≥100 filings in 2024. Same company_yearly series each company page charts. A complaint is an allegation, not a finding of wrongdoing.

+1298.4%
Largest rise · Block, Inc.
-95.4%
Largest decline · Sigue Corp.
323
Companies with both years (≥100 prior)

2024→2025 CFPB complaint-volume change

Block, Inc. leads this board at +1298.4% (3.4K → 48.1K filings). The #50 cutoff on the rising list is +108.8%; Sigue Corp. sits at the other end at -95.4%.

+1298.4%
#1 rise · Block, Inc.
+108.8%
#50 cutoff
-95.4%
Largest decline · Sigue Corp.
323
paired companies (≥100 prior)

Filing counts are voluntary consumer reports in the CFPB public database. Larger companies and heavily marketed products tend to attract more filings; volume is not a per-customer rate and is not a verdict.

Largest complaint-volume increases

Top 12 of 50 on the rising board. Sort key is percent change in company_yearly.total_complaints, 2025 versus 2024.

Largest YoY CFPB complaint-volume increases, 2025

1. Block, Inc.+1298.4%2. TekCollect Inc.+669.4%3. Early Warning Services,LLC+610.0%4. Harris & Harris, Ltd.+496.9%5. National Consumer Telecom& Utilities Exchange, Inc.+361.9%6. CBC Companies, Inc.+342.7%7. Bounce AI, Inc.+307.5%8. Klarna AB+286.6%9. Credit SystemsInternational, Inc.+245.2%10. Central Portfolio ControlInc.+225.6%11. Source ReceivablesManagement LLC+220.5%12. TrueAccord Corp.+215.1%
Source: CFPB Consumer Complaint Database via PlainComplaint company_yearly, 2024–2025. Floor: ≥100 filings in 2024. Incomplete calendar years are excluded from the pair.

50 steepest increases

# Company YoY Filings
1 Block, Inc. +1298.4% 3.4K→48.1K
2 TekCollect Inc. +669.4% 124→954
3 Early Warning Services, LLC +610.0% 3.5K→24.5K
4 Harris & Harris, Ltd. +496.9% 324→1.9K
5 National Consumer Telecom & Utilities Exchange, Inc. +361.9% 147→679
6 CBC Companies, Inc. +342.7% 7.0K→30.8K
7 Bounce AI, Inc. +307.5% 173→705
8 Klarna AB +286.6% 201→777
9 Credit Systems International, Inc. +245.2% 208→718
10 Central Portfolio Control Inc. +225.6% 360→1.2K
11 Source Receivables Management LLC +220.5% 453→1.5K
12 TrueAccord Corp. +215.1% 634→2.0K
13 BTH Management +204.5% 242→737
14 Sezzle Inc. +169.3% 192→517
15 Egl Us, LLC +166.0% 141→375
16 Kimball, Tirey & St. John LLP +165.0% 143→379
17 Kovo +162.5% 152→399
18 Kikoff Inc. +162.2% 1.0K→2.7K
19 Ava Finance, Inc +160.6% 165→430
20 FinCo Services Inc DBA Current +160.0% 250→650
21 The CBE Group, Inc. +152.3% 394→994
22 Checkr, Inc +150.8% 187→469
23 Dave Operating, LLC +142.5% 106→257
24 AmeriCollect +140.4% 151→363
25 Contract Callers Inc +139.9% 198→475
26 NRA Group, LLC +137.6% 489→1.2K
27 Unifin Inc. +133.3% 174→406
28 Winklevoss Exchange LLC +131.6% 177→410
29 Spring Oaks Capital, LLC +131.0% 1.7K→3.8K
30 First Credit Services Inc. +128.5% 193→441
31 Nelnet, Inc. +128.3% 3.5K→8.1K
32 Security Finance Corp +127.9% 190→433
33 Navy Federal Credit Union +125.5% 7.7K→17.3K
34 Credit Fresh Holdings Inc +124.4% 135→303
35 Equifax, Inc. +123.3% 752.7K→1.7M
36 EdFinancial Services +120.2% 1.5K→3.3K
37 Halsted Financial Services, LLC. +120.2% 297→654
38 Kriya Capital, LLC +119.4% 2.4K→5.3K
39 Paramount GR Holdings, LLC +118.0% 256→558
40 Upstart Holdings, Inc. +117.6% 517→1.1K
41 Chime Financial Inc +116.4% 3.9K→8.4K
42 Maximus Federal Services, Inc. +116.3% 2.1K→4.6K
43 Reliant Capital Solutions, LLC +113.3% 105→224
44 Portfolio Recovery Associates, LLC +112.9% 7.6K→16.2K
45 The Bureaus, Inc. +112.6% 239→508
46 Global Lending Services LLC +111.8% 774→1.6K
47 United PanAm Financial Corp. +110.4% 230→484
48 Credit Control, LLC +109.4% 587→1.2K
49 Synergetic Communication Inc +109.2% 141→295
50 RentDebt Automated Collections, LLC +108.8% 351→733

50 steepest declines

# Company YoY Filings
1 Sigue Corp. -95.4% 216→10
2 Phoenix Financial Services LLC -95.3% 149→7
3 First Advantage LNS Inc. -94.6% 112→6
4 Berlin-Wheeler, Inc. (Kansas) -86.5% 104→14
5 Allied Collection Services, Inc. (Nevada) -82.6% 132→23
6 Paramount Recovery Systems, L.P. -66.3% 193→65
7 FactorTrust, Inc. -66.1% 859→291
8 R.M. Galicia, Inc. -63.7% 102→37
9 Navient Solutions, LLC. -62.7% 3.1K→1.1K
10 Payfare International Inc. -62.4% 109→41
11 Advanced Resolution Services Inc. -61.6% 1.2K→476
12 Oliphant Financial, LLC -53.1% 160→75
13 Adler Wallach & Associates, Inc. -50.0% 178→89
14 Incomm Holdings Inc. -41.6% 1.0K→586
15 Verisk Analytics Inc -37.6% 109→68
16 Skrill USA, Inc. -37.3% 177→111
17 Pavilion Payments US BuyerCo, LLC -36.9% 111→70
18 New York Community Bancorp Inc -31.4% 622→427
19 CapitalJ Inc. dba Juno -29.2% 137→97
20 Duvera Billing Services, LLC -27.0% 178→130
21 Webster Bank, National Association -26.5% 245→180
22 TomoCredit Inc. -24.6% 179→135
23 Waypoint Resource Group, LLC -20.1% 293→234
24 P&B Capital Group, LLC -18.3% 142→116
25 RoundPoint Mortgage Servicing LLC -14.7% 408→348
26 AR Resources, Inc. -14.7% 143→122
27 Credit Karma, LLC -13.3% 898→779
28 Aes/Pheaa -9.6% 345→312
29 First Horizon Bank -8.0% 162→149
30 Data Mortgage Inc. -7.8% 103→95
31 Select Portfolio Servicing, Inc. -7.0% 1.1K→981
32 Foris DAX, Inc. -5.7% 263→248
33 TransferWise Ltd -5.3% 454→430
34 American First Finance, Inc. -5.1% 235→223
35 BMO Bank National Association -4.1% 1.3K→1.2K
36 Mercury Financial Intermediate LLC -3.7% 134→129
37 Prince Parker & Associates -1.5% 134→132
38 AmeriHome Mortgage Company, LLC -1.1% 176→174
39 Dovenmuehle Mortgage, Inc. -0.8% 129→128
40 Healthcare Finance Direct LLC. -0.7% 145→144
41 Sn Servicing Corporation +0.9% 117→118
42 Consumer Adjustment Company Incorporated +1.5% 539→547
43 Newport Intermediate Inc. +1.7% 118→120
44 Citizens Financial Group, Inc. +2.2% 2.0K→2.0K
45 Sentry Credit, Inc. +4.5% 133→139
46 HSBC North America Holdings Inc. +4.8% 355→372
47 Debt Recovery Solutions, LLC +4.8% 417→437
48 Alliant Credit Union +4.9% 245→257
49 Associated Banc-Corp +5.8% 103→109
50 ID Analytics, Inc. +6.9% 1.9K→2.0K

Absolute volume boards live on statistics. Source: CFPB Consumer Complaint Database.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. YoY percentages compare consecutive complete calendar-year total_complaints in company_yearly for the same company_id. Floor: ≥100 filings in 2024. Incomplete current calendar years are excluded from the pair. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of 2026-06-27.