CFPB · Heavy filing volume
Nelnet, Inc.
26.6K CFPB complaints (heavy-volume third) · 57 states · top issue Dealing with your lender or servicer.
Nelnet, Inc. is in the heavy-volume third with 26.6K CFPB complaints (ranks #32 of 342). Timely 99.7% · relief 0.2% · top product Student loan. Allegations, not findings.
- Heavy filing volume
- +12200% filings 2012 to 2026
CFPB relief outcome brief
CCDB company nelnet-inc
0.2% relief · 99.7% timely · 26.6K filings · Student loan
Same-product relief peers
Nearest relief peer: Heartland Payment Systems Inc (0.1% relief)
Nelnet, Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Nelnet, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
Most of Nelnet, Inc.'s 26.6K filings include narrative text
44.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nelnet, Inc. complaint mix by product
- Student loan 16K 58.5% – 0% relief
- Credit reporting 6K 23.7% – 0% relief
- Credit reporting, 3K 10.7% – 0% relief
- Debt collection 2K 6.8% – 0% relief
- Credit card 25 0.1% – 0% relief
- Debt or 25 0.1% – 0% relief
- Payday loan, 19 0.1% – 0% relief
Heavy-volume mix: how Nelnet, Inc.'s 26.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 15.5K |
| Credit reporting or other personal consumer reports | 6.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.8K |
| Debt collection | 1.8K |
| Credit card or prepaid card | 25 |
| Debt or credit management | 25 |
| Payday loan, title loan, personal loan, or advance loan | 19 |
| Credit card | 17 |
| Payday loan, title loan, or personal loan | 15 |
| Checking or savings account | 11 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 6 |
| Consumer Loan | 4 |
| Mortgage | 3 |
| Prepaid card | 2 |
| Other financial service | 2 |
| Vehicle loan or lease | 2 |
Nationwide filing states for Nelnet, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.6% of this company's filings
Nelnet, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.7K
- +12200% vs 2012
Volume vs. relief
Where Nelnet, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Nelnet, Inc. files more complaint volume than 91% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 26,603 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| TX | 2.8K |
| FL | 2.4K |
| CA | 2.3K |
| GA | 1.8K |
| NY | 1.6K |
| IL | 1.1K |
| PA | 1.1K |
| MI | 911 |
| NC | 885 |
| OH | 878 |
| NJ | 763 |
| VA | 761 |
| MA | 670 |
| MD | 648 |
| SC | 618 |
| AZ | 506 |
| TN | 495 |
| CO | 448 |
| WA | 427 |
| AL | 421 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 8.7K |
| Incorrect information on your report | 6.7K |
| Improper use of your report | 2.6K |
| Struggling to repay your loan | 2.5K |
| Problem with a company's investigation into an existing problem | 1.6K |
| Problem with a credit reporting company's investigation into an existing problem | 1.1K |
| Dealing with my lender or servicer | 724 |
| Attempts to collect debt not owed | 695 |
| Took or threatened to take negative or legal action | 434 |
| Written notification about debt | 291 |
| Credit monitoring or identity theft protection services | 251 |
| False statements or representation | 219 |
| Can't repay my loan | 181 |
| Getting a loan | 103 |
| Problem with fraud alerts or security freezes | 93 |
| Communication tactics | 76 |
| Repaying your loan | 44 |
| Unable to get your credit report or credit score | 32 |
| Electronic communications | 26 |
| Disclosure verification of debt | 25 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 30 | 100% |
| 2013 | 35 | 100% |
| 2014 | 24 | 100% |
| 2015 | 26 | 96.2% |
| 2016 | 553 | 100% |
| 2017 | 1.0K | 99.5% |
| 2018 | 991 | 98.9% |
| 2019 | 922 | 98.6% |
| 2020 | 1.1K | 99.5% |
| 2021 | 1.4K | 99.7% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.4K | 99.9% |
| 2024 | 3.5K | 99.9% |
| 2025 | 8.1K | 99.8% |
| 2026 | 3.7K | 99.9% |
Source: CFPB Consumer Complaint Database
Nelnet, Inc. in the heavy-volume third
Nelnet, Inc.'s 26,603 logged complaints reach a nationwide footprint - 57 states have at least one filing. 44.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#32 of 342).
Nelnet, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nelnet, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nelnet, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nelnet, Inc. (#32 of 342; 99.7% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume