CFPB · Heavy filing volume
Nelnet, Inc.
26.6K CFPB complaints (heavy-volume third) · 57 states · top issue Dealing with your lender or servicer.
Nelnet, Inc. is in the heavy-volume third with 26.6K CFPB complaints (ranks #32 of 342). Timely 99.7% · relief 0.2% · top product Student loan. Allegations, not findings.
- Volume rank #32 of 342
- Heavy filing volume
- +12200% filings 2012 to 2026
CFPB relief outcome brief
CCDB company nelnet-inc
0.2% relief · 99.7% timely · 26.6K filings · Student loan
Same-product relief peers
Nearest relief peer: Heartland Payment Systems Inc (0.1% relief)
Nelnet, Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Nelnet, Inc.'s 26.6K filings include narrative text
44.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nelnet, Inc. complaint mix by product
- Student loan 16K 58.5% – 0% relief
- Credit reporting 6K 23.7% – 0% relief
- Credit reporting, 3K 10.7% – 0% relief
- Debt collection 2K 6.8% – 0% relief
- Credit card 25 0.1% – 0% relief
- Debt or 25 0.1% – 0% relief
- Payday loan, 19 0.1% – 0% relief
Heavy-volume mix: how Nelnet, Inc.'s 26.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 15.5K |
| Credit reporting or other personal consumer reports | 6.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.8K |
| Debt collection | 1.8K |
| Credit card or prepaid card | 25 |
| Debt or credit management | 25 |
| Payday loan, title loan, personal loan, or advance loan | 19 |
| Credit card | 17 |
| Payday loan, title loan, or personal loan | 15 |
| Checking or savings account | 11 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 6 |
| Consumer Loan | 4 |
| Mortgage | 3 |
| Prepaid card | 2 |
| Other financial service | 2 |
| Vehicle loan or lease | 2 |
Nationwide filing states for Nelnet, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.6% of this company's filings
Nelnet, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3.7K
- +12200% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 2.8K |
| FL | 2.4K |
| CA | 2.3K |
| GA | 1.8K |
| NY | 1.6K |
| IL | 1.1K |
| PA | 1.1K |
| MI | 911 |
| NC | 885 |
| OH | 878 |
| NJ | 763 |
| VA | 761 |
| MA | 670 |
| MD | 648 |
| SC | 618 |
| AZ | 506 |
| TN | 495 |
| CO | 448 |
| WA | 427 |
| AL | 421 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 8.7K |
| Incorrect information on your report | 6.7K |
| Improper use of your report | 2.6K |
| Struggling to repay your loan | 2.5K |
| Problem with a company's investigation into an existing problem | 1.6K |
| Problem with a credit reporting company's investigation into an existing problem | 1.1K |
| Dealing with my lender or servicer | 724 |
| Attempts to collect debt not owed | 695 |
| Took or threatened to take negative or legal action | 434 |
| Written notification about debt | 291 |
| Credit monitoring or identity theft protection services | 251 |
| False statements or representation | 219 |
| Can't repay my loan | 181 |
| Getting a loan | 103 |
| Problem with fraud alerts or security freezes | 93 |
| Communication tactics | 76 |
| Repaying your loan | 44 |
| Unable to get your credit report or credit score | 32 |
| Electronic communications | 26 |
| Disclosure verification of debt | 25 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 30 | 100% |
| 2013 | 35 | 100% |
| 2014 | 24 | 100% |
| 2015 | 26 | 96.2% |
| 2016 | 553 | 100% |
| 2017 | 1.0K | 99.5% |
| 2018 | 991 | 98.9% |
| 2019 | 922 | 98.6% |
| 2020 | 1.1K | 99.5% |
| 2021 | 1.4K | 99.7% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.4K | 99.9% |
| 2024 | 3.5K | 99.9% |
| 2025 | 8.1K | 99.8% |
| 2026 | 3.7K | 99.9% |
Source: CFPB Consumer Complaint Database
Nelnet, Inc. in the heavy-volume third
Nelnet, Inc.'s 26,603 logged complaints reach a nationwide footprint - 57 states have at least one filing. 44.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#32 of 342).
Nelnet, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nelnet, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nelnet, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nelnet, Inc. (#32 of 342; 99.7% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume