Nelnet, Inc.
26.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nelnet, Inc. complaint mix by product
- Student loan 16K 58.5% – 0% relief
- Credit reporting 6K 23.7% – 0% relief
- Credit reporting, 3K 10.7% – 0% relief
- Debt collection 2K 6.8% – 0% relief
- Credit card 25 0.1% – 0% relief
- Debt or 25 0.1% – 0% relief
- Payday loan, 19 0.1% – 0% relief
How Nelnet, Inc.'s 26.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 15.5K |
| Credit reporting or other personal consumer reports | 6.3K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.8K |
| Debt collection | 1.8K |
| Credit card or prepaid card | 25 |
| Debt or credit management | 25 |
| Payday loan, title loan, personal loan, or advance loan | 19 |
| Credit card | 17 |
| Payday loan, title loan, or personal loan | 15 |
| Checking or savings account | 11 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 6 |
| Consumer Loan | 4 |
| Mortgage | 3 |
| Prepaid card | 2 |
| Other financial service | 2 |
| Vehicle loan or lease | 2 |
Top States
| State | Complaints |
|---|---|
| TX | 2.8K |
| FL | 2.4K |
| CA | 2.3K |
| GA | 1.8K |
| NY | 1.6K |
| IL | 1.1K |
| PA | 1.1K |
| MI | 911 |
| NC | 885 |
| OH | 878 |
| NJ | 763 |
| VA | 761 |
| MA | 670 |
| MD | 648 |
| SC | 618 |
| AZ | 506 |
| TN | 495 |
| CO | 448 |
| WA | 427 |
| AL | 421 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 8.7K |
| Incorrect information on your report | 6.7K |
| Improper use of your report | 2.6K |
| Struggling to repay your loan | 2.5K |
| Problem with a company's investigation into an existing problem | 1.6K |
| Problem with a credit reporting company's investigation into an existing problem | 1.1K |
| Dealing with my lender or servicer | 724 |
| Attempts to collect debt not owed | 695 |
| Took or threatened to take negative or legal action | 434 |
| Written notification about debt | 291 |
| Credit monitoring or identity theft protection services | 251 |
| False statements or representation | 219 |
| Can't repay my loan | 181 |
| Getting a loan | 103 |
| Problem with fraud alerts or security freezes | 93 |
| Communication tactics | 76 |
| Repaying your loan | 44 |
| Unable to get your credit report or credit score | 32 |
| Electronic communications | 26 |
| Disclosure verification of debt | 25 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 30 | 100% |
| 2013 | 35 | 100% |
| 2014 | 24 | 100% |
| 2015 | 26 | 96.2% |
| 2016 | 553 | 100% |
| 2017 | 1.0K | 99.5% |
| 2018 | 991 | 98.9% |
| 2019 | 922 | 98.6% |
| 2020 | 1.1K | 99.5% |
| 2021 | 1.4K | 99.7% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.4K | 99.9% |
| 2024 | 3.5K | 99.9% |
| 2025 | 8.1K | 99.8% |
| 2026 | 3.7K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Nelnet, Inc.
Nelnet, Inc.'s 26,603 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 44.5% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
Nelnet, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nelnet, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Nelnet, Inc. have?
26,603, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Nelnet, Inc. respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Nelnet, Inc.?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.