Total complaints
259
Filed since 2020
259 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
259 consumer complaints filed with the CFPB
This profile shows Pavilion Payments US BuyerCo, LLC's complaint history from CFPB public records. 259 consumers have filed complaints since 2020. The company has a 100% timely response rate and has provided relief in 9.3% of cases.
Total complaints
259
Filed since 2020
Timely response
100%
CFPB-tracked response window
Relief rate
9.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Pavilion Payments US BuyerCo, LLC's 259 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 168 |
| Debt collection | 37 |
| Credit reporting, credit repair services, or other personal consumer reports | 32 |
| Money transfer, virtual currency, or money service | 10 |
| Checking or savings account | 10 |
| Credit card or prepaid card | 1 |
| Payday loan, title loan, or personal loan | 1 |
| State | Complaints |
|---|---|
| TX | 40 |
| FL | 29 |
| GA | 27 |
| NY | 25 |
| MA | 19 |
| PA | 16 |
| NJ | 15 |
| CA | 13 |
| MD | 11 |
| TN | 8 |
| MN | 7 |
| MI | 7 |
| PR | 7 |
| VA | 4 |
| NC | 4 |
| IL | 4 |
| CT | 3 |
| CO | 2 |
| KS | 2 |
| IN | 2 |
| Issue | Complaints |
|---|---|
| Unable to get your credit report or credit score | 93 |
| Incorrect information on your report | 58 |
| Problem with fraud alerts or security freezes | 29 |
| Attempts to collect debt not owed | 21 |
| Improper use of your report | 14 |
| Written notification about debt | 6 |
| Problem with a lender or other company charging your account | 5 |
| False statements or representation | 5 |
| Managing an account | 5 |
| Communication tactics | 4 |
| Fraud or scam | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Problem with customer service | 2 |
| Other transaction problem | 2 |
| Problem with a purchase or transfer | 1 |
| Unexpected or other fees | 1 |
| Money was not available when promised | 1 |
| Getting a line of credit | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Confusing or missing disclosures | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 14 | 100% |
| 2021 | 25 | 100% |
| 2022 | 20 | 100% |
| 2023 | 18 | 100% |
| 2024 | 109 | 100% |
| 2025 | 68 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Pavilion Payments US BuyerCo, LLC has accumulated 259 consumer complaints in the CFPB public database, with filings active across 33 U.S. states. Of those submissions, 46 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-03-13, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Pavilion Payments US BuyerCo, LLC reports a 100% timely-response rate and has closed 90.7% of cases with a written explanation to the consumer. 9.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting or other personal consumer reports", and the single most common underlying issue is "Unable to get your credit report or credit score".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Pavilion Payments US BuyerCo, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Pavilion Payments US BuyerCo, LLC has received 259 consumer complaints filed with the Consumer Financial Protection Bureau.
Pavilion Payments US BuyerCo, LLC has a 100% timely response rate to CFPB complaints.
The most common issue reported against Pavilion Payments US BuyerCo, LLC is "Unable to get your credit report or credit score" in the "Credit reporting or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.