CFPB · Mid-pack CFPB posture
Pavilion Payments US BuyerCo, LLC
285 CFPB complaints · 36 states · top issue Unable to get your credit report or credit score.
Pavilion Payments US BuyerCo, LLC has 285 consumer complaints in the CFPB public database. Timely response is 100%; 9.5% closed with relief; top product Credit reporting or other personal consumer reports. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -45% filings 2020 to 2026
CFPB relief outcome brief
CCDB company pavilion-payments-us-buyerco-llc
9.5% relief · 100% timely · 285 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Synovus Bank (9.2% relief)
Pavilion Payments US BuyerCo, LLC closes 9.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 285 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pavilion Payments US BuyerCo, LLC complaint mix by product
- Credit reporting 176 62.0% – 0% relief
- Debt collection 49 17.3% – 16% relief
- Credit reporting, 36 12.7% – 44% relief
- Money transfer, 10 3.5% – 0% relief
- Checking or 10 3.5% – 30% relief
- Credit card 2 0.7% – 0% relief
- Credit card 1 0.4% – 0% relief
How Pavilion Payments US BuyerCo, LLC's 285 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 176 |
| Debt collection | 49 |
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Money transfer, virtual currency, or money service | 10 |
| Checking or savings account | 10 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Pavilion Payments US BuyerCo, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 14.4% of this company's filings
Pavilion Payments US BuyerCo, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- -45% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 41 |
| FL | 30 |
| NY | 27 |
| GA | 27 |
| PA | 25 |
| MA | 19 |
| NJ | 16 |
| CA | 15 |
| MD | 11 |
| TN | 8 |
| MI | 8 |
| MN | 7 |
| PR | 7 |
| CT | 4 |
| KS | 4 |
| NC | 4 |
| IL | 4 |
| VA | 4 |
| CO | 3 |
| IN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Unable to get your credit report or credit score | 93 |
| Incorrect information on your report | 64 |
| Problem with fraud alerts or security freezes | 31 |
| Attempts to collect debt not owed | 28 |
| Improper use of your report | 17 |
| Written notification about debt | 8 |
| False statements or representation | 7 |
| Managing an account | 5 |
| Problem with a lender or other company charging your account | 5 |
| Communication tactics | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Fraud or scam | 3 |
| Other transaction problem | 2 |
| Problem with customer service | 2 |
| Unexpected or other fees | 1 |
| Confusing or missing disclosures | 1 |
| Took or threatened to take negative or legal action | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Money was not available when promised | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 20 | 100% |
| 2021 | 29 | 100% |
| 2022 | 24 | 100% |
| 2023 | 20 | 100% |
| 2024 | 111 | 100% |
| 2025 | 70 | 100% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Pavilion Payments US BuyerCo, LLC
Pavilion Payments US BuyerCo, LLC's 285 logged complaints stay concentrated: only 36 states show a filing. Only 23.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-19.
Pavilion Payments US BuyerCo, LLC answers 100% of complaints inside the CFPB's tracked window and closes 90.5% with a written explanation. 9.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Unable to get your credit report or credit score."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pavilion Payments US BuyerCo, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pavilion Payments US BuyerCo, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 285.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pavilion Payments US BuyerCo, LLC (100% timely; 9.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture