CFPB · Lighter filing volume
First Horizon Bank
1.5K CFPB complaints (light-volume third) · 44 states · top issue Managing an account.
First Horizon Bank is in the light-volume third with 1.5K CFPB complaints (ranks #263 of 342). Timely 99.1% · relief 15.8% · top product Checking or savings account. Allegations, not findings.
- Lighter filing volume
- +5750% filings 2011 to 2026
CFPB relief outcome brief
CCDB company first-horizon-bank
15.8% relief · 99.1% timely · 1.5K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: First Citizens Bancshares, Inc. (15.8% relief)
First Horizon Bank closes 15.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
First Horizon Bank scores strongest on timely response (98/100 percentile-benchmarked) and weakest on closed with explanation (70/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
74 / 100 percentile-benchmarked
15.8% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
99.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
70 / 100 percentile-benchmarked
83.5% of complaints closed with an explanation to the consumer
How 1.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Horizon Bank complaint mix by product
- Checking or 658 46.3% – 16% relief
- Mortgage 394 27.7% – 17% relief
- Bank account 137 9.6% – 26% relief
- Credit reporting, 78 5.5% – 8% relief
- Credit reporting 59 4.2% – 12% relief
- Money transfer, 54 3.8% – 9% relief
- Debt collection 40 2.8% – 8% relief
Lighter-volume mix: how First Horizon Bank's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 658 |
| Mortgage | 394 |
| Bank account or service | 137 |
| Credit reporting, credit repair services, or other personal consumer reports | 78 |
| Credit reporting or other personal consumer reports | 59 |
| Money transfer, virtual currency, or money service | 54 |
| Debt collection | 40 |
| Credit card | 36 |
| Credit card or prepaid card | 25 |
| Payday loan, title loan, or personal loan | 18 |
| Vehicle loan or lease | 16 |
| Prepaid card | 16 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Consumer Loan | 5 |
| Other financial service | 3 |
| Credit reporting | 2 |
| Money transfers | 1 |
Nationwide filing states for First Horizon Bank
Top states by attributed volume, lighter-filing company
- Leading state
- TN
- 33.2% of this company's filings
First Horizon Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 117
- +5750% vs 2011
Volume vs. relief
Where First Horizon Bank sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, First Horizon Bank files more complaint volume than 23% of them, and closes complaints with relief more often than 76% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,547 · Closed with relief: 15.8%
Top States
| State | Complaints |
|---|---|
| TN | 513 |
| NC | 157 |
| FL | 156 |
| LA | 97 |
| TX | 82 |
| CA | 65 |
| GA | 60 |
| AR | 37 |
| VA | 35 |
| MS | 34 |
| MD | 30 |
| NY | 27 |
| SC | 25 |
| AL | 21 |
| PA | 20 |
| NJ | 18 |
| MA | 15 |
| AZ | 15 |
| WA | 11 |
| NV | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 427 |
| Incorrect information on your report | 95 |
| Trouble during payment process | 93 |
| Loan modification,collection,foreclosure | 91 |
| Opening an account | 76 |
| Loan servicing, payments, escrow account | 76 |
| Account opening, closing, or management | 64 |
| Closing an account | 55 |
| Problem with a lender or other company charging your account | 55 |
| Problem caused by your funds being low | 44 |
| Deposits and withdrawals | 40 |
| Struggling to pay mortgage | 33 |
| Applying for a mortgage or refinancing an existing mortgage | 31 |
| Closing on a mortgage | 31 |
| Fraud or scam | 23 |
| Attempts to collect debt not owed | 22 |
| Problems caused by my funds being low | 22 |
| Problem with a credit reporting company's investigation into an existing problem | 20 |
| Problem with a company's investigation into an existing problem | 18 |
| Improper use of your report | 18 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 100% |
| 2012 | 93 | 98.9% |
| 2013 | 74 | 98.6% |
| 2014 | 60 | 98.3% |
| 2015 | 63 | 100% |
| 2016 | 70 | 100% |
| 2017 | 79 | 98.7% |
| 2018 | 86 | 100% |
| 2019 | 73 | 100% |
| 2020 | 125 | 99.2% |
| 2021 | 138 | 99.3% |
| 2022 | 131 | 96.9% |
| 2023 | 125 | 96.8% |
| 2024 | 162 | 100% |
| 2025 | 149 | 100% |
| 2026 | 117 | 100% |
Source: CFPB Consumer Complaint Database
First Horizon Bank in the light-volume third
First Horizon Bank's 1,547 logged complaints reach a nationwide footprint - 44 states have at least one filing. Only 33.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#263 of 342).
First Horizon Bank answers 99.1% of complaints inside the CFPB's tracked window and closes 83.5% with a written explanation. 15.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Horizon Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Horizon Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Horizon Bank (#263 of 342; 99.1% timely; 15.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume