CFPB · Lighter filing volume
First Horizon Bank
1.5K CFPB complaints (light-volume third) · 44 states · top issue Managing an account.
First Horizon Bank is in the light-volume third with 1.5K CFPB complaints (ranks #263 of 342). Timely 99.1% · relief 15.8% · top product Checking or savings account. Allegations, not findings.
- Volume rank #263 of 342
- Lighter filing volume
- +5750% filings 2011 to 2026
CFPB relief outcome brief
CCDB company first-horizon-bank
15.8% relief · 99.1% timely · 1.5K filings · Checking or savings account
Same-product relief peers
Nearest relief peer: First Citizens Bancshares, Inc. (15.8% relief)
First Horizon Bank closes 15.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Horizon Bank complaint mix by product
- Checking or 658 46.3% – 16% relief
- Mortgage 394 27.7% – 17% relief
- Bank account 137 9.6% – 26% relief
- Credit reporting, 78 5.5% – 8% relief
- Credit reporting 59 4.2% – 12% relief
- Money transfer, 54 3.8% – 9% relief
- Debt collection 40 2.8% – 8% relief
Lighter-volume mix: how First Horizon Bank's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 658 |
| Mortgage | 394 |
| Bank account or service | 137 |
| Credit reporting, credit repair services, or other personal consumer reports | 78 |
| Credit reporting or other personal consumer reports | 59 |
| Money transfer, virtual currency, or money service | 54 |
| Debt collection | 40 |
| Credit card | 36 |
| Credit card or prepaid card | 25 |
| Payday loan, title loan, or personal loan | 18 |
| Vehicle loan or lease | 16 |
| Prepaid card | 16 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Consumer Loan | 5 |
| Other financial service | 3 |
| Credit reporting | 2 |
| Money transfers | 1 |
Nationwide filing states for First Horizon Bank
Top states by attributed volume, lighter-filing company
- Leading state
- TN
- 33.2% of this company's filings
First Horizon Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 117
- +5750% vs 2011
Top States
| State | Complaints |
|---|---|
| TN | 513 |
| NC | 157 |
| FL | 156 |
| LA | 97 |
| TX | 82 |
| CA | 65 |
| GA | 60 |
| AR | 37 |
| VA | 35 |
| MS | 34 |
| MD | 30 |
| NY | 27 |
| SC | 25 |
| AL | 21 |
| PA | 20 |
| NJ | 18 |
| MA | 15 |
| AZ | 15 |
| WA | 11 |
| NV | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 427 |
| Incorrect information on your report | 95 |
| Trouble during payment process | 93 |
| Loan modification,collection,foreclosure | 91 |
| Opening an account | 76 |
| Loan servicing, payments, escrow account | 76 |
| Account opening, closing, or management | 64 |
| Closing an account | 55 |
| Problem with a lender or other company charging your account | 55 |
| Problem caused by your funds being low | 44 |
| Deposits and withdrawals | 40 |
| Struggling to pay mortgage | 33 |
| Applying for a mortgage or refinancing an existing mortgage | 31 |
| Closing on a mortgage | 31 |
| Fraud or scam | 23 |
| Attempts to collect debt not owed | 22 |
| Problems caused by my funds being low | 22 |
| Problem with a credit reporting company's investigation into an existing problem | 20 |
| Problem with a company's investigation into an existing problem | 18 |
| Improper use of your report | 18 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 2 | 100% |
| 2012 | 93 | 98.9% |
| 2013 | 74 | 98.6% |
| 2014 | 60 | 98.3% |
| 2015 | 63 | 100% |
| 2016 | 70 | 100% |
| 2017 | 79 | 98.7% |
| 2018 | 86 | 100% |
| 2019 | 73 | 100% |
| 2020 | 125 | 99.2% |
| 2021 | 138 | 99.3% |
| 2022 | 131 | 96.9% |
| 2023 | 125 | 96.8% |
| 2024 | 162 | 100% |
| 2025 | 149 | 100% |
| 2026 | 117 | 100% |
Source: CFPB Consumer Complaint Database
First Horizon Bank in the light-volume third
First Horizon Bank's 1,547 logged complaints reach a nationwide footprint - 44 states have at least one filing. Only 33.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#263 of 342).
First Horizon Bank answers 99.1% of complaints inside the CFPB's tracked window and closes 83.5% with a written explanation. 15.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Horizon Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Horizon Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Horizon Bank (#263 of 342; 99.1% timely; 15.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume