2026 data Public-data reference Official source

First Horizon Bank

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K
Total Complaints
99.1%
Timely Response
0%
Disputed
15.8%
Relief Provided
44
States Active
2011
Since

Data updated June 2026

Timely response rate 99.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 15.8%
Industry median

Share closed with monetary or non-monetary relief.

First Horizon Bank complaint mix by product

Total complaints: 1.5K

First Horizon Bank complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 658 complaints (46.3%), resolution 16.0% Checking or 46.3% Mortgage: 394 complaints (27.7%), resolution 17.3% Mortgage 27.7% Bank account: 137 complaints (9.6%), resolution 25.5% Bank account 9.6% Credit reporting,: 78 complaints (5.5%), resolution 7.7% Credit reporting: 59 complaints (4.2%), resolution 11.9% Money transfer,: 54 complaints (3.8%), resolution 9.3% Debt collection: 40 complaints (2.8%), resolution 7.5%
  • Checking or 658 46.3% – 16% relief
  • Mortgage 394 27.7% – 17% relief
  • Bank account 137 9.6% – 26% relief
  • Credit reporting, 78 5.5% – 8% relief
  • Credit reporting 59 4.2% – 12% relief
  • Money transfer, 54 3.8% – 9% relief
  • Debt collection 40 2.8% – 8% relief

How First Horizon Bank's 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 658
Mortgage 394
Bank account or service 137
Credit reporting, credit repair services, or other personal consumer reports 78
Credit reporting or other personal consumer reports 59
Money transfer, virtual currency, or money service 54
Debt collection 40
Credit card 36
Credit card or prepaid card 25
Payday loan, title loan, or personal loan 18
Vehicle loan or lease 16
Prepaid card 16
Payday loan, title loan, personal loan, or advance loan 5
Consumer Loan 5
Other financial service 3
Credit reporting 2
Money transfers 1

Top States

State Complaints
TN 513
NC 157
FL 156
LA 97
TX 82
CA 65
GA 60
AR 37
VA 35
MS 34
MD 30
NY 27
SC 25
AL 21
PA 20
NJ 18
MA 15
AZ 15
WA 11
NV 9

Top Issues

Issue Complaints
Managing an account 427
Incorrect information on your report 95
Trouble during payment process 93
Loan modification,collection,foreclosure 91
Opening an account 76
Loan servicing, payments, escrow account 76
Account opening, closing, or management 64
Closing an account 55
Problem with a lender or other company charging your account 55
Problem caused by your funds being low 44
Deposits and withdrawals 40
Struggling to pay mortgage 33
Applying for a mortgage or refinancing an existing mortgage 31
Closing on a mortgage 31
Fraud or scam 23
Attempts to collect debt not owed 22
Problems caused by my funds being low 22
Problem with a credit reporting company's investigation into an existing problem 20
Problem with a company's investigation into an existing problem 18
Improper use of your report 18

Yearly Trend

Year Complaints Timely
2011 2 100%
2012 93 98.9%
2013 74 98.6%
2014 60 98.3%
2015 63 100%
2016 70 100%
2017 79 98.7%
2018 86 100%
2019 73 100%
2020 125 99.2%
2021 138 99.3%
2022 131 96.9%
2023 125 96.8%
2024 162 100%
2025 149 100%
2026 117 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Horizon Bank

First Horizon Bank's 1,547 logged complaints reach a nationwide footprint - 44 states have at least one filing on record. Only 33.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.

First Horizon Bank answers 99.1% of complaints inside the CFPB's tracked window and closes 83.5% with a written explanation. 15.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Horizon Bank.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Horizon Bank have?

1,547, per the CFPB's public complaint count for this company (see the full breakdown above).

Does First Horizon Bank respond to complaints on time?

99.1% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about First Horizon Bank?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.