Aes/Pheaa
16.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Aes/Pheaa complaint mix by product
- Student loan 13K 78.9% – 24% relief
- Credit reporting, 2K 13.4% – 20% relief
- Debt collection 975 5.9% – 15% relief
- Credit reporting 236 1.4% – 9% relief
- Credit card 25 0.2% – 8% relief
- Credit reporting 17 0.1% – 24% relief
- Payday loan, 11 0.1% – 27% relief
How Aes/Pheaa's 16.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 13.0K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.2K |
| Debt collection | 975 |
| Credit reporting or other personal consumer reports | 236 |
| Credit card or prepaid card | 25 |
| Credit reporting | 17 |
| Payday loan, title loan, or personal loan | 11 |
| Checking or savings account | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Bank account or service | 5 |
| Consumer Loan | 5 |
| Credit card | 3 |
| Debt or credit management | 2 |
| Other financial service | 2 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 1.6K |
| NY | 1.2K |
| PA | 1.2K |
| TX | 1.1K |
| FL | 1.1K |
| GA | 736 |
| IL | 640 |
| OH | 591 |
| VA | 566 |
| MD | 561 |
| NC | 486 |
| MI | 471 |
| NJ | 446 |
| MA | 406 |
| WA | 316 |
| CO | 292 |
| AZ | 287 |
| TN | 278 |
| MO | 277 |
| MN | 266 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 7.2K |
| Dealing with my lender or servicer | 2.1K |
| Incorrect information on your report | 2.0K |
| Struggling to repay your loan | 1.2K |
| Problem with a credit reporting company's investigation into an existing problem | 905 |
| Can't repay my loan | 840 |
| Repaying your loan | 414 |
| Attempts to collect debt not owed | 267 |
| Improper use of your report | 246 |
| Problems when you are unable to pay | 208 |
| Written notification about debt | 162 |
| False statements or representation | 138 |
| Getting a loan | 119 |
| Communication tactics | 118 |
| Disclosure verification of debt | 102 |
| Cont'd attempts collect debt not owed | 74 |
| Credit monitoring or identity theft protection services | 70 |
| Took or threatened to take negative or legal action | 59 |
| Problem with a company's investigation into an existing problem | 44 |
| Improper contact or sharing of info | 27 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 345 | 100% |
| 2013 | 320 | 100% |
| 2014 | 449 | 100% |
| 2015 | 533 | 99.8% |
| 2016 | 1.5K | 100% |
| 2017 | 2.4K | 100% |
| 2018 | 2.3K | 99.8% |
| 2019 | 2.2K | 99.9% |
| 2020 | 1.6K | 100% |
| 2021 | 1.7K | 100% |
| 2022 | 1.9K | 99.8% |
| 2023 | 448 | 100% |
| 2024 | 345 | 100% |
| 2025 | 312 | 100% |
| 2026 | 160 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Aes/Pheaa
Aes/Pheaa's 16,485 logged complaints reach a nationwide footprint - 59 states have at least one filing on record. 51.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
Aes/Pheaa answers 99.9% of complaints inside the CFPB's tracked window and closes 77% with a written explanation. 22.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Aes/Pheaa.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Aes/Pheaa have?
16,485, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Aes/Pheaa respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Aes/Pheaa?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.