CFPB · Heavy filing volume
Block, Inc.
66.9K CFPB complaints (heavy-volume third) · 59 states · top issue Other transaction problem.
Block, Inc. is in the heavy-volume third with 66.9K CFPB complaints (ranks #11 of 342). Timely 98.6% · relief 0.2% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Heavy filing volume
- +1519.7% filings 2019 to 2026
CFPB relief outcome brief
CCDB company block-inc
0.2% relief · 98.6% timely · 66.9K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Remitly, Inc. (0.3% relief)
Block, Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Block, Inc. scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.2% of complaints closed with relief to the consumer
Timely response
98 / 100 percentile-benchmarked
98.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
Most of Block, Inc.'s 66.9K filings include narrative text
71.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Block, Inc. complaint mix by product
- Money transfer, 54K 81.3% – 0% relief
- Checking or 8K 11.8% – 0% relief
- Prepaid card 2K 2.5% – 0% relief
- Credit card 1K 1.9% – 0% relief
- Credit card 1K 1.5% – 2% relief
- Payday loan, 414 0.6% – 10% relief
- Credit reporting 265 0.4% – 0% relief
Heavy-volume mix: how Block, Inc.'s 66.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 54.2K |
| Checking or savings account | 7.8K |
| Prepaid card | 1.7K |
| Credit card or prepaid card | 1.3K |
| Credit card | 1.0K |
| Payday loan, title loan, personal loan, or advance loan | 414 |
| Credit reporting or other personal consumer reports | 265 |
| Debt collection | 145 |
| Debt or credit management | 96 |
| Credit reporting, credit repair services, or other personal consumer reports | 47 |
| Payday loan, title loan, or personal loan | 45 |
| Vehicle loan or lease | 2 |
| Student loan | 1 |
| Mortgage | 1 |
Nationwide filing states for Block, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.9% of this company's filings
Block, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7.4K
- +1519.7% vs 2019
Volume vs. relief
Where Block, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Block, Inc. files more complaint volume than 97% of them, and closes complaints with relief more often than 23% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 66,944 · Closed with relief: 0.2%
Top States
| State | Complaints |
|---|---|
| TX | 7.3K |
| GA | 4.9K |
| FL | 4.9K |
| CA | 4.5K |
| IL | 3.3K |
| NY | 3.2K |
| NC | 3.1K |
| MI | 2.4K |
| OH | 2.3K |
| PA | 2.2K |
| SC | 2.1K |
| VA | 2.0K |
| TN | 2.0K |
| AL | 1.9K |
| MD | 1.6K |
| LA | 1.6K |
| MS | 1.5K |
| NJ | 1.4K |
| IN | 1.4K |
| MO | 1.2K |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 33.8K |
| Fraud or scam | 6.7K |
| Unauthorized transactions or other transaction problem | 6.0K |
| Managing an account | 4.6K |
| Managing, opening, or closing your mobile wallet account | 2.0K |
| Trouble accessing funds in your mobile or digital wallet | 2.0K |
| Problem with a lender or other company charging your account | 1.6K |
| Other service problem | 1.2K |
| Problem with a purchase or transfer | 1.2K |
| Closing an account | 1.1K |
| Problem with a purchase shown on your statement | 814 |
| Confusing or missing disclosures | 685 |
| Unexpected or other fees | 673 |
| Money was not available when promised | 638 |
| Problem getting a card or closing an account | 427 |
| Opening an account | 379 |
| Getting a credit card | 262 |
| Trouble using the card | 255 |
| Other features, terms, or problems | 253 |
| Problem adding money | 230 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 458 | 94.8% |
| 2020 | 1.4K | 99.6% |
| 2021 | 1.3K | 99.9% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.1K | 99.8% |
| 2024 | 3.4K | 99.8% |
| 2025 | 48.1K | 98.2% |
| 2026 | 7.4K | 99.1% |
Source: CFPB Consumer Complaint Database
Block, Inc. in the heavy-volume third
Block, Inc.'s 66,944 logged complaints reach a nationwide footprint - 59 states have at least one filing. 71.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#11 of 342).
Block, Inc. answers 98.6% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Block, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Block, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 66.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
- Synergetic Communication Inc Δ 0.0 pts · 1.0K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Block, Inc. (#11 of 342; 98.6% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume