CFPB · Heavy filing volume
Block, Inc.
66.9K CFPB complaints (heavy-volume third) · 59 states · top issue Other transaction problem.
Block, Inc. is in the heavy-volume third with 66.9K CFPB complaints (ranks #11 of 342). Timely 98.6% · relief 0.2% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Volume rank #11 of 342
- Heavy filing volume
- +1519.7% filings 2019 to 2026
CFPB relief outcome brief
CCDB company block-inc
0.2% relief · 98.6% timely · 66.9K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Remitly, Inc. (0.3% relief)
Block, Inc. closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Block, Inc.'s 66.9K filings include narrative text
71.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Block, Inc. complaint mix by product
- Money transfer, 54K 81.3% – 0% relief
- Checking or 8K 11.8% – 0% relief
- Prepaid card 2K 2.5% – 0% relief
- Credit card 1K 1.9% – 0% relief
- Credit card 1K 1.5% – 2% relief
- Payday loan, 414 0.6% – 10% relief
- Credit reporting 265 0.4% – 0% relief
Heavy-volume mix: how Block, Inc.'s 66.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 54.2K |
| Checking or savings account | 7.8K |
| Prepaid card | 1.7K |
| Credit card or prepaid card | 1.3K |
| Credit card | 1.0K |
| Payday loan, title loan, personal loan, or advance loan | 414 |
| Credit reporting or other personal consumer reports | 265 |
| Debt collection | 145 |
| Debt or credit management | 96 |
| Credit reporting, credit repair services, or other personal consumer reports | 47 |
| Payday loan, title loan, or personal loan | 45 |
| Vehicle loan or lease | 2 |
| Student loan | 1 |
| Mortgage | 1 |
Nationwide filing states for Block, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 10.9% of this company's filings
Block, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7.4K
- +1519.7% vs 2019
Top States
| State | Complaints |
|---|---|
| TX | 7.3K |
| GA | 4.9K |
| FL | 4.9K |
| CA | 4.5K |
| IL | 3.3K |
| NY | 3.2K |
| NC | 3.1K |
| MI | 2.4K |
| OH | 2.3K |
| PA | 2.2K |
| SC | 2.1K |
| VA | 2.0K |
| TN | 2.0K |
| AL | 1.9K |
| MD | 1.6K |
| LA | 1.6K |
| MS | 1.5K |
| NJ | 1.4K |
| IN | 1.4K |
| MO | 1.2K |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 33.8K |
| Fraud or scam | 6.7K |
| Unauthorized transactions or other transaction problem | 6.0K |
| Managing an account | 4.6K |
| Managing, opening, or closing your mobile wallet account | 2.0K |
| Trouble accessing funds in your mobile or digital wallet | 2.0K |
| Problem with a lender or other company charging your account | 1.6K |
| Other service problem | 1.2K |
| Problem with a purchase or transfer | 1.2K |
| Closing an account | 1.1K |
| Problem with a purchase shown on your statement | 814 |
| Confusing or missing disclosures | 685 |
| Unexpected or other fees | 673 |
| Money was not available when promised | 638 |
| Problem getting a card or closing an account | 427 |
| Opening an account | 379 |
| Getting a credit card | 262 |
| Trouble using the card | 255 |
| Other features, terms, or problems | 253 |
| Problem adding money | 230 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 458 | 94.8% |
| 2020 | 1.4K | 99.6% |
| 2021 | 1.3K | 99.9% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.1K | 99.8% |
| 2024 | 3.4K | 99.8% |
| 2025 | 48.1K | 98.2% |
| 2026 | 7.4K | 99.1% |
Source: CFPB Consumer Complaint Database
Block, Inc. in the heavy-volume third
Block, Inc.'s 66,944 logged complaints reach a nationwide footprint - 59 states have at least one filing. 71.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#11 of 342).
Block, Inc. answers 98.6% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Block, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Block, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 66.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
- Synergetic Communication Inc Δ 0.0 pts · 1.0K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Block, Inc. (#11 of 342; 98.6% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume