Block, Inc.
66.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Block, Inc. complaint mix by product
- Money transfer, 54K 81.3% – 0% relief
- Checking or 8K 11.8% – 0% relief
- Prepaid card 2K 2.5% – 0% relief
- Credit card 1K 1.9% – 0% relief
- Credit card 1K 1.5% – 2% relief
- Payday loan, 414 0.6% – 10% relief
- Credit reporting 265 0.4% – 0% relief
How Block, Inc.'s 66.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 54.2K |
| Checking or savings account | 7.8K |
| Prepaid card | 1.7K |
| Credit card or prepaid card | 1.3K |
| Credit card | 1.0K |
| Payday loan, title loan, personal loan, or advance loan | 414 |
| Credit reporting or other personal consumer reports | 265 |
| Debt collection | 145 |
| Debt or credit management | 96 |
| Credit reporting, credit repair services, or other personal consumer reports | 47 |
| Payday loan, title loan, or personal loan | 45 |
| Vehicle loan or lease | 2 |
| Student loan | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 7.3K |
| GA | 4.9K |
| FL | 4.9K |
| CA | 4.5K |
| IL | 3.3K |
| NY | 3.2K |
| NC | 3.1K |
| MI | 2.4K |
| OH | 2.3K |
| PA | 2.2K |
| SC | 2.1K |
| VA | 2.0K |
| TN | 2.0K |
| AL | 1.9K |
| MD | 1.6K |
| LA | 1.6K |
| MS | 1.5K |
| NJ | 1.4K |
| IN | 1.4K |
| MO | 1.2K |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 33.8K |
| Fraud or scam | 6.7K |
| Unauthorized transactions or other transaction problem | 6.0K |
| Managing an account | 4.6K |
| Managing, opening, or closing your mobile wallet account | 2.0K |
| Trouble accessing funds in your mobile or digital wallet | 2.0K |
| Problem with a lender or other company charging your account | 1.6K |
| Other service problem | 1.2K |
| Problem with a purchase or transfer | 1.2K |
| Closing an account | 1.1K |
| Problem with a purchase shown on your statement | 814 |
| Confusing or missing disclosures | 685 |
| Unexpected or other fees | 673 |
| Money was not available when promised | 638 |
| Problem getting a card or closing an account | 427 |
| Opening an account | 379 |
| Getting a credit card | 262 |
| Trouble using the card | 255 |
| Other features, terms, or problems | 253 |
| Problem adding money | 230 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 458 | 94.8% |
| 2020 | 1.4K | 99.6% |
| 2021 | 1.3K | 99.9% |
| 2022 | 1.8K | 99.8% |
| 2023 | 3.1K | 99.8% |
| 2024 | 3.4K | 99.8% |
| 2025 | 48.1K | 98.2% |
| 2026 | 7.4K | 99.1% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Block, Inc.
Block, Inc.'s 66,944 logged complaints reach a nationwide footprint - 59 states have at least one filing on record. 71.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-26.
Block, Inc. answers 98.6% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Block, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Block, Inc. have?
66,944, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Block, Inc. respond to complaints on time?
98.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Block, Inc.?
"Other transaction problem", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.