Total complaints
664
Filed since 2014
664 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
664 consumer complaints filed with the CFPB
This profile shows Duvera Billing Services, LLC's complaint history from CFPB public records. 664 consumers have filed complaints since 2014. The company has a 97.4% timely response rate and has provided relief in 3.3% of cases.
Total complaints
664
Filed since 2014
Timely response
97.4%
CFPB-tracked response window
Relief rate
3.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Duvera Billing Services, LLC's 664 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 215 |
| Payday loan, title loan, personal loan, or advance loan | 106 |
| Credit reporting or other personal consumer reports | 104 |
| Payday loan, title loan, or personal loan | 93 |
| Credit reporting, credit repair services, or other personal consumer reports | 88 |
| Consumer Loan | 34 |
| Vehicle loan or lease | 5 |
| Payday loan | 5 |
| Credit card | 4 |
| Credit card or prepaid card | 4 |
| Bank account or service | 2 |
| Checking or savings account | 2 |
| Credit reporting | 1 |
| Debt or credit management | 1 |
| State | Complaints |
|---|---|
| CA | 86 |
| FL | 66 |
| TX | 66 |
| PA | 61 |
| NJ | 57 |
| IL | 37 |
| GA | 30 |
| AZ | 29 |
| NV | 28 |
| MI | 21 |
| VA | 19 |
| NC | 15 |
| OH | 15 |
| WI | 11 |
| OR | 10 |
| WA | 8 |
| NY | 7 |
| MA | 7 |
| TN | 7 |
| MD | 6 |
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 123 |
| Attempts to collect debt not owed | 108 |
| Incorrect information on your report | 96 |
| Improper use of your report | 38 |
| Problem with a company's investigation into an existing problem | 32 |
| Managing the loan or lease | 29 |
| False statements or representation | 29 |
| Written notification about debt | 28 |
| Problem with a credit reporting company's investigation into an existing problem | 24 |
| Problem with the payoff process at the end of the loan | 22 |
| Problem when making payments | 16 |
| Cont'd attempts collect debt not owed | 15 |
| Struggling to pay your loan | 14 |
| Took or threatened to take negative or legal action | 13 |
| Disclosure verification of debt | 7 |
| Communication tactics | 7 |
| Credit monitoring or identity theft protection services | 7 |
| Electronic communications | 5 |
| Charged fees or interest I didn't expect | 4 |
| Taking out the loan or lease | 4 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 24 | 100% |
| 2015 | 31 | 100% |
| 2016 | 13 | 84.6% |
| 2017 | 19 | 94.7% |
| 2018 | 24 | 100% |
| 2019 | 29 | 100% |
| 2020 | 29 | 100% |
| 2021 | 59 | 100% |
| 2022 | 83 | 85.5% |
| 2023 | 91 | 98.9% |
| 2024 | 150 | 100% |
| 2025 | 92 | 98.9% |
| 2026 | 20 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Duvera Billing Services, LLC has accumulated 664 consumer complaints in the CFPB public database, with filings active across 42 U.S. states. Of those submissions, 276 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Duvera Billing Services, LLC reports a 97.4% timely-response rate and has closed 96.4% of cases with a written explanation to the consumer. 3.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Charged fees or interest you didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Duvera Billing Services, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Duvera Billing Services, LLC has received 664 consumer complaints filed with the Consumer Financial Protection Bureau.
Duvera Billing Services, LLC has a 97.4% timely response rate to CFPB complaints.
The most common issue reported against Duvera Billing Services, LLC is "Charged fees or interest you didn't expect" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.