CFPB · Single-product concentration
Phoenix Financial Services LLC
2.9K CFPB complaints · 84.6% in "Debt collection" · top issue Attempts to collect debt not owed.
Phoenix Financial Services LLC: 84.6% of 2.9K CFPB complaints sit in "Debt collection". Timely 98.2% · relief 4.4%. Allegations, not findings.
- Volume rank #170 of 342
- Single-product concentration
- -12.5% filings 2014 to 2025
CFPB relief outcome brief
CCDB company phoenix-financial-services-llc
4.4% relief · 98.2% timely · 2.9K filings · Debt collection
Same-product relief peers
Nearest relief peer: Torres Credit Services, Inc. (4.4% relief)
Phoenix Financial Services LLC closes 4.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Phoenix Financial Services LLC's 2.9K filings include narrative text
50.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Phoenix Financial Services LLC complaint mix by product
- Debt collection 2K 84.6% – 5% relief
- Credit reporting, 420 14.4% – 1% relief
- Credit reporting 17 0.6% – 35% relief
- Student loan 4 0.1% – 0% relief
- Credit reporting 4 0.1% – 0% relief
- Debt or 1 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Phoenix Financial Services LLC's 2.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 2.5K |
| Credit reporting, credit repair services, or other personal consumer reports | 420 |
| Credit reporting or other personal consumer reports | 17 |
| Student loan | 4 |
| Credit reporting | 4 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Phoenix Financial Services LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.9% of this company's filings
Phoenix Financial Services LLC falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 7
- -12.5% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 638 |
| FL | 509 |
| GA | 160 |
| CA | 155 |
| OH | 143 |
| VA | 105 |
| IL | 104 |
| NC | 84 |
| NJ | 82 |
| MD | 78 |
| NY | 76 |
| LA | 68 |
| AZ | 65 |
| MI | 57 |
| SC | 48 |
| PA | 45 |
| TN | 44 |
| AL | 40 |
| OK | 38 |
| CO | 35 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 1.2K |
| Written notification about debt | 641 |
| Incorrect information on your report | 244 |
| Communication tactics | 184 |
| Problem with a credit reporting company's investigation into an existing problem | 131 |
| Took or threatened to take negative or legal action | 129 |
| False statements or representation | 125 |
| Cont'd attempts collect debt not owed | 75 |
| Disclosure verification of debt | 56 |
| Improper use of your report | 51 |
| Threatened to contact someone or share information improperly | 21 |
| Improper contact or sharing of info | 9 |
| Credit monitoring or identity theft protection services | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Dealing with my lender or servicer | 2 |
| Credit monitoring or identity protection | 2 |
| Incorrect information on credit report | 2 |
| Dealing with your lender or servicer | 2 |
| Unable to get your credit report or credit score | 1 |
| Problem with fraud alerts or security freezes | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 8 | 100% |
| 2015 | 33 | 97% |
| 2016 | 79 | 98.7% |
| 2017 | 224 | 91.5% |
| 2018 | 271 | 91.5% |
| 2019 | 353 | 98% |
| 2020 | 486 | 100% |
| 2021 | 701 | 100% |
| 2022 | 240 | 100% |
| 2023 | 362 | 100% |
| 2024 | 149 | 100% |
| 2025 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Phoenix Financial Services LLC filings cluster in one product
Phoenix Financial Services LLC's 2,913 logged complaints reach a nationwide footprint - 51 states have at least one filing. 50.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-03-10.
Phoenix Financial Services LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 95.6% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Phoenix Financial Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Phoenix Financial Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Phoenix Financial Services LLC (#170 of 342; 98.2% timely; 4.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration