Phoenix Financial Services LLC
2.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Phoenix Financial Services LLC complaint mix by product
- Debt collection 2K 84.6% – 5% relief
- Credit reporting, 420 14.4% – 1% relief
- Credit reporting 17 0.6% – 35% relief
- Student loan 4 0.1% – 0% relief
- Credit reporting 4 0.1% – 0% relief
- Debt or 1 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Phoenix Financial Services LLC's 2.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 2.5K |
| Credit reporting, credit repair services, or other personal consumer reports | 420 |
| Credit reporting or other personal consumer reports | 17 |
| Student loan | 4 |
| Credit reporting | 4 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 638 |
| FL | 509 |
| GA | 160 |
| CA | 155 |
| OH | 143 |
| VA | 105 |
| IL | 104 |
| NC | 84 |
| NJ | 82 |
| MD | 78 |
| NY | 76 |
| LA | 68 |
| AZ | 65 |
| MI | 57 |
| SC | 48 |
| PA | 45 |
| TN | 44 |
| AL | 40 |
| OK | 38 |
| CO | 35 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 1.2K |
| Written notification about debt | 641 |
| Incorrect information on your report | 244 |
| Communication tactics | 184 |
| Problem with a credit reporting company's investigation into an existing problem | 131 |
| Took or threatened to take negative or legal action | 129 |
| False statements or representation | 125 |
| Cont'd attempts collect debt not owed | 75 |
| Disclosure verification of debt | 56 |
| Improper use of your report | 51 |
| Threatened to contact someone or share information improperly | 21 |
| Improper contact or sharing of info | 9 |
| Credit monitoring or identity theft protection services | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Dealing with my lender or servicer | 2 |
| Credit monitoring or identity protection | 2 |
| Incorrect information on credit report | 2 |
| Dealing with your lender or servicer | 2 |
| Unable to get your credit report or credit score | 1 |
| Problem with fraud alerts or security freezes | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 8 | 100% |
| 2015 | 33 | 97% |
| 2016 | 79 | 98.7% |
| 2017 | 224 | 91.5% |
| 2018 | 271 | 91.5% |
| 2019 | 353 | 98% |
| 2020 | 486 | 100% |
| 2021 | 701 | 100% |
| 2022 | 240 | 100% |
| 2023 | 362 | 100% |
| 2024 | 149 | 100% |
| 2025 | 7 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Phoenix Financial Services LLC
Phoenix Financial Services LLC's 2,913 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. 50.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2025-03-10.
Phoenix Financial Services LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 95.6% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Phoenix Financial Services LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Phoenix Financial Services LLC have?
2,913, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Phoenix Financial Services LLC respond to complaints on time?
98.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Phoenix Financial Services LLC?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.