CFPB · Single-product concentration
Phoenix Financial Services LLC
2.9K CFPB complaints · 84.6% in "Debt collection" · top issue Attempts to collect debt not owed.
Phoenix Financial Services LLC: 84.6% of 2.9K CFPB complaints sit in "Debt collection". Timely 98.2% · relief 4.4%. Allegations, not findings.
- Single-product concentration
- -12.5% filings 2014 to 2025
CFPB relief outcome brief
CCDB company phoenix-financial-services-llc
4.4% relief · 98.2% timely · 2.9K filings · Debt collection
Same-product relief peers
Nearest relief peer: Torres Credit Services, Inc. (4.4% relief)
Phoenix Financial Services LLC closes 4.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Phoenix Financial Services LLC scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (21/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
21 / 100 percentile-benchmarked
4.4% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
92 / 100 percentile-benchmarked
95.6% of complaints closed with an explanation to the consumer
Most of Phoenix Financial Services LLC's 2.9K filings include narrative text
50.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Phoenix Financial Services LLC complaint mix by product
- Debt collection 2K 84.6% – 5% relief
- Credit reporting, 420 14.4% – 1% relief
- Credit reporting 17 0.6% – 35% relief
- Student loan 4 0.1% – 0% relief
- Credit reporting 4 0.1% – 0% relief
- Debt or 1 0.0% – 0% relief
- Credit card 1 0.0% – 0% relief
How Phoenix Financial Services LLC's 2.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 2.5K |
| Credit reporting, credit repair services, or other personal consumer reports | 420 |
| Credit reporting or other personal consumer reports | 17 |
| Student loan | 4 |
| Credit reporting | 4 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for Phoenix Financial Services LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 21.9% of this company's filings
Phoenix Financial Services LLC falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 7
- -12.5% vs 2014
Volume vs. relief
Where Phoenix Financial Services LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Phoenix Financial Services LLC files more complaint volume than 50% of them, and closes complaints with relief more often than 54% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,913 · Closed with relief: 4.4%
Top States
| State | Complaints |
|---|---|
| TX | 638 |
| FL | 509 |
| GA | 160 |
| CA | 155 |
| OH | 143 |
| VA | 105 |
| IL | 104 |
| NC | 84 |
| NJ | 82 |
| MD | 78 |
| NY | 76 |
| LA | 68 |
| AZ | 65 |
| MI | 57 |
| SC | 48 |
| PA | 45 |
| TN | 44 |
| AL | 40 |
| OK | 38 |
| CO | 35 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 1.2K |
| Written notification about debt | 641 |
| Incorrect information on your report | 244 |
| Communication tactics | 184 |
| Problem with a credit reporting company's investigation into an existing problem | 131 |
| Took or threatened to take negative or legal action | 129 |
| False statements or representation | 125 |
| Cont'd attempts collect debt not owed | 75 |
| Disclosure verification of debt | 56 |
| Improper use of your report | 51 |
| Threatened to contact someone or share information improperly | 21 |
| Improper contact or sharing of info | 9 |
| Credit monitoring or identity theft protection services | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Dealing with my lender or servicer | 2 |
| Credit monitoring or identity protection | 2 |
| Incorrect information on credit report | 2 |
| Dealing with your lender or servicer | 2 |
| Unable to get your credit report or credit score | 1 |
| Problem with fraud alerts or security freezes | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 8 | 100% |
| 2015 | 33 | 97% |
| 2016 | 79 | 98.7% |
| 2017 | 224 | 91.5% |
| 2018 | 271 | 91.5% |
| 2019 | 353 | 98% |
| 2020 | 486 | 100% |
| 2021 | 701 | 100% |
| 2022 | 240 | 100% |
| 2023 | 362 | 100% |
| 2024 | 149 | 100% |
| 2025 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Phoenix Financial Services LLC filings cluster in one product
Phoenix Financial Services LLC's 2,913 logged complaints reach a nationwide footprint - 51 states have at least one filing. 50.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-03-10.
Phoenix Financial Services LLC answers 98.2% of complaints inside the CFPB's tracked window and closes 95.6% with a written explanation. 4.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Phoenix Financial Services LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Phoenix Financial Services LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Phoenix Financial Services LLC (#170 of 342; 98.2% timely; 4.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration