2026 data Public-data reference Official source

TransferWise Ltd

1.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.9K
Total Complaints
93.2%
Timely Response
0%
Disputed
8.6%
Relief Provided
57
States Active
2016
Since

Data updated June 2026

Timely response rate 93.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 8.6%
Industry median

Share closed with monetary or non-monetary relief.

TransferWise Ltd complaint mix by product

Total complaints: 1.9K

TransferWise Ltd complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.9K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Money transfer,: 1,514 complaints (77.8%), resolution 9.6% Money transfer, 77.8% Checking or: 390 complaints (20.1%), resolution 5.1% Checking or 20.1% Credit card: 15 complaints (0.8%), resolution 6.7% Credit card: 11 complaints (0.6%), resolution 9.1% Debt collection: 8 complaints (0.4%), resolution 0.0% Prepaid card: 4 complaints (0.2%), resolution 0.0% Credit reporting,: 3 complaints (0.2%), resolution 0.0%
  • Money transfer, 2K 77.8% – 10% relief
  • Checking or 390 20.1% – 5% relief
  • Credit card 15 0.8% – 7% relief
  • Credit card 11 0.6% – 9% relief
  • Debt collection 8 0.4% – 0% relief
  • Prepaid card 4 0.2% – 0% relief
  • Credit reporting, 3 0.2% – 0% relief

How TransferWise Ltd's 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Money transfer, virtual currency, or money service 1.5K
Checking or savings account 390
Credit card or prepaid card 15
Credit card 11
Debt collection 8
Prepaid card 4
Credit reporting, credit repair services, or other personal consumer reports 3
Credit reporting or other personal consumer reports 3
Money transfers 1

Top States

State Complaints
CA 247
FL 176
NY 150
TX 134
WA 51
NJ 46
GA 46
WY 45
MA 44
NC 41
IL 40
MI 37
DE 34
VA 34
CO 33
MD 30
AZ 26
PA 26
OH 21
OR 18

Top Issues

Issue Complaints
Other transaction problem 472
Fraud or scam 316
Money was not available when promised 301
Closing an account 190
Managing an account 158
Managing, opening, or closing your mobile wallet account 86
Other service problem 76
Problem with customer service 62
Confusing or missing disclosures 47
Unexpected or other fees 43
Unauthorized transactions or other transaction problem 41
Trouble accessing funds in your mobile or digital wallet 31
Wrong amount charged or received 21
Problem with a lender or other company charging your account 20
Opening an account 19
Problem with a purchase shown on your statement 15
Confusing or misleading advertising or marketing 9
Closing your account 5
Problem adding money 4
Problem with a purchase or transfer 4

Yearly Trend

Year Complaints Timely
2016 1 100%
2017 7 100%
2018 11 100%
2019 36 100%
2020 74 97.3%
2021 109 92.7%
2022 201 96%
2023 359 81.3%
2024 454 94.5%
2025 430 97.7%
2026 267 95.1%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About TransferWise Ltd

TransferWise Ltd's 1,949 logged complaints reach a nationwide footprint - 57 states have at least one filing on record. 61.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2026-06-23.

TransferWise Ltd answers 93.2% of complaints inside the CFPB's tracked window and closes 91.1% with a written explanation. 8.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TransferWise Ltd.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does TransferWise Ltd have?

1,949, per the CFPB's public complaint count for this company (see the full breakdown above).

Does TransferWise Ltd respond to complaints on time?

93.2% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about TransferWise Ltd?

"Other transaction problem", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.