CFPB · Slower timely-response band
TransferWise Ltd
1.9K CFPB complaints · 93.2% timely (slow band) · top issue Other transaction problem.
TransferWise Ltd answers 93.2% on time (lower third) across 1.9K filings. Relief 8.6% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Slower timely-response band
- +26600% filings 2016 to 2026
CFPB relief outcome brief
CCDB company transferwise-ltd
8.6% relief · 93.2% timely · 1.9K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Global Tel*Link Corporation (8.7% relief)
TransferWise Ltd closes 8.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
TransferWise Ltd scores strongest on timely response (88/100 percentile-benchmarked) and weakest on relief provided (40/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
40 / 100 percentile-benchmarked
8.6% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
93.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
84 / 100 percentile-benchmarked
91.1% of complaints closed with an explanation to the consumer
Most of TransferWise Ltd's 1.9K filings include narrative text
61.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TransferWise Ltd complaint mix by product
- Money transfer, 2K 77.8% – 10% relief
- Checking or 390 20.1% – 5% relief
- Credit card 15 0.8% – 7% relief
- Credit card 11 0.6% – 9% relief
- Debt collection 8 0.4% – 0% relief
- Prepaid card 4 0.2% – 0% relief
- Credit reporting, 3 0.2% – 0% relief
How TransferWise Ltd's 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.5K |
| Checking or savings account | 390 |
| Credit card or prepaid card | 15 |
| Credit card | 11 |
| Debt collection | 8 |
| Prepaid card | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Credit reporting or other personal consumer reports | 3 |
| Money transfers | 1 |
Nationwide filing states for TransferWise Ltd
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.7% of this company's filings
TransferWise Ltd rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 267
- +26600% vs 2016
Volume vs. relief
Where TransferWise Ltd sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, TransferWise Ltd files more complaint volume than 34% of them, and closes complaints with relief more often than 65% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,949 · Closed with relief: 8.6%
Top States
| State | Complaints |
|---|---|
| CA | 247 |
| FL | 176 |
| NY | 150 |
| TX | 134 |
| WA | 51 |
| NJ | 46 |
| GA | 46 |
| WY | 45 |
| MA | 44 |
| NC | 41 |
| IL | 40 |
| MI | 37 |
| DE | 34 |
| VA | 34 |
| CO | 33 |
| MD | 30 |
| AZ | 26 |
| PA | 26 |
| OH | 21 |
| OR | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 472 |
| Fraud or scam | 316 |
| Money was not available when promised | 301 |
| Closing an account | 190 |
| Managing an account | 158 |
| Managing, opening, or closing your mobile wallet account | 86 |
| Other service problem | 76 |
| Problem with customer service | 62 |
| Confusing or missing disclosures | 47 |
| Unexpected or other fees | 43 |
| Unauthorized transactions or other transaction problem | 41 |
| Trouble accessing funds in your mobile or digital wallet | 31 |
| Wrong amount charged or received | 21 |
| Problem with a lender or other company charging your account | 20 |
| Opening an account | 19 |
| Problem with a purchase shown on your statement | 15 |
| Confusing or misleading advertising or marketing | 9 |
| Closing your account | 5 |
| Problem adding money | 4 |
| Problem with a purchase or transfer | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 7 | 100% |
| 2018 | 11 | 100% |
| 2019 | 36 | 100% |
| 2020 | 74 | 97.3% |
| 2021 | 109 | 92.7% |
| 2022 | 201 | 96% |
| 2023 | 359 | 81.3% |
| 2024 | 454 | 94.5% |
| 2025 | 430 | 97.7% |
| 2026 | 267 | 95.1% |
Source: CFPB Consumer Complaint Database
TransferWise Ltd in the slower-timely third
TransferWise Ltd's 1,949 logged complaints reach a nationwide footprint - 57 states have at least one filing. 61.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-23. Timely response 93.2% sits in the lower third of the corpus.
TransferWise Ltd answers 93.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 8.6% with relief; 91.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Money transfer, virtual currency, or money service" · top issue "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TransferWise Ltd.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for TransferWise Ltd: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for TransferWise Ltd (#227 of 342; 93.2% timely; 8.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band