CFPB · Slower timely-response band
TransferWise Ltd
1.9K CFPB complaints · 93.2% timely (slow band) · top issue Other transaction problem.
TransferWise Ltd answers 93.2% on time (lower third) across 1.9K filings. Relief 8.6% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Volume rank #227 of 342
- Slower timely-response band
- +26600% filings 2016 to 2026
CFPB relief outcome brief
CCDB company transferwise-ltd
8.6% relief · 93.2% timely · 1.9K filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Global Tel*Link Corporation (8.7% relief)
TransferWise Ltd closes 8.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of TransferWise Ltd's 1.9K filings include narrative text
61.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TransferWise Ltd complaint mix by product
- Money transfer, 2K 77.8% – 10% relief
- Checking or 390 20.1% – 5% relief
- Credit card 15 0.8% – 7% relief
- Credit card 11 0.6% – 9% relief
- Debt collection 8 0.4% – 0% relief
- Prepaid card 4 0.2% – 0% relief
- Credit reporting, 3 0.2% – 0% relief
How TransferWise Ltd's 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1.5K |
| Checking or savings account | 390 |
| Credit card or prepaid card | 15 |
| Credit card | 11 |
| Debt collection | 8 |
| Prepaid card | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Credit reporting or other personal consumer reports | 3 |
| Money transfers | 1 |
Nationwide filing states for TransferWise Ltd
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.7% of this company's filings
TransferWise Ltd rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 267
- +26600% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 247 |
| FL | 176 |
| NY | 150 |
| TX | 134 |
| WA | 51 |
| NJ | 46 |
| GA | 46 |
| WY | 45 |
| MA | 44 |
| NC | 41 |
| IL | 40 |
| MI | 37 |
| DE | 34 |
| VA | 34 |
| CO | 33 |
| MD | 30 |
| AZ | 26 |
| PA | 26 |
| OH | 21 |
| OR | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 472 |
| Fraud or scam | 316 |
| Money was not available when promised | 301 |
| Closing an account | 190 |
| Managing an account | 158 |
| Managing, opening, or closing your mobile wallet account | 86 |
| Other service problem | 76 |
| Problem with customer service | 62 |
| Confusing or missing disclosures | 47 |
| Unexpected or other fees | 43 |
| Unauthorized transactions or other transaction problem | 41 |
| Trouble accessing funds in your mobile or digital wallet | 31 |
| Wrong amount charged or received | 21 |
| Problem with a lender or other company charging your account | 20 |
| Opening an account | 19 |
| Problem with a purchase shown on your statement | 15 |
| Confusing or misleading advertising or marketing | 9 |
| Closing your account | 5 |
| Problem adding money | 4 |
| Problem with a purchase or transfer | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 7 | 100% |
| 2018 | 11 | 100% |
| 2019 | 36 | 100% |
| 2020 | 74 | 97.3% |
| 2021 | 109 | 92.7% |
| 2022 | 201 | 96% |
| 2023 | 359 | 81.3% |
| 2024 | 454 | 94.5% |
| 2025 | 430 | 97.7% |
| 2026 | 267 | 95.1% |
Source: CFPB Consumer Complaint Database
TransferWise Ltd in the slower-timely third
TransferWise Ltd's 1,949 logged complaints reach a nationwide footprint - 57 states have at least one filing. 61.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-06-23. Timely response 93.2% sits in the lower third of the corpus.
TransferWise Ltd answers 93.2% of complaints inside the CFPB's tracked window (timely band: slow) and closes 8.6% with relief; 91.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Money transfer, virtual currency, or money service" · top issue "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TransferWise Ltd.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for TransferWise Ltd: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for TransferWise Ltd (#227 of 342; 93.2% timely; 8.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band