CFPB · Lower closed-with-relief share
EdFinancial Services
9.1K CFPB complaints · 0% relief (low band) · top issue Dealing with your lender or servicer.
EdFinancial Services closes 0% with relief (lower third) on 9.1K filings. Timely 76.4% · top product Student loan. Allegations, not findings.
- Volume rank #71 of 342
- Lower closed-with-relief share
- +49600% filings 2012 to 2026
CFPB relief outcome brief
CCDB company edfinancial-services
0% relief · 76.4% timely · 9.1K filings · Student loan
Same-product relief peers
Nearest relief peer: Servicer under contract with Federal Student Aid (0% relief)
EdFinancial Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of EdFinancial Services's 9.1K filings include narrative text
41.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
EdFinancial Services complaint mix by product
- Student loan 6K 64.6% – 0% relief
- Credit reporting 2K 25.8% – 0% relief
- Debt collection 555 6.1% – 0% relief
- Credit reporting, 292 3.2% – 0% relief
- Debt or 11 0.1% – 0% relief
- Credit card 7 0.1% – 0% relief
- Checking or 6 0.1% – 0% relief
Heavy-volume mix: how EdFinancial Services's 9.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 5.9K |
| Credit reporting or other personal consumer reports | 2.4K |
| Debt collection | 555 |
| Credit reporting, credit repair services, or other personal consumer reports | 292 |
| Debt or credit management | 11 |
| Credit card | 7 |
| Checking or savings account | 6 |
| Credit card or prepaid card | 4 |
| Credit reporting | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for EdFinancial Services
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 9.7% of this company's filings
EdFinancial Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.5K
- +49600% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 891 |
| CA | 870 |
| FL | 749 |
| NY | 572 |
| GA | 546 |
| PA | 376 |
| IL | 366 |
| MA | 329 |
| NJ | 302 |
| NC | 276 |
| VA | 268 |
| MI | 264 |
| OH | 243 |
| MD | 240 |
| SC | 206 |
| TN | 172 |
| WA | 168 |
| AZ | 166 |
| LA | 152 |
| CO | 140 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 4.1K |
| Incorrect information on your report | 2.1K |
| Improper use of your report | 802 |
| Struggling to repay your loan | 666 |
| Problem with a company's investigation into an existing problem | 544 |
| Attempts to collect debt not owed | 230 |
| Took or threatened to take negative or legal action | 180 |
| False statements or representation | 75 |
| Credit monitoring or identity theft protection services | 74 |
| Problem with a credit reporting company's investigation into an existing problem | 74 |
| Dealing with my lender or servicer | 68 |
| Written notification about debt | 47 |
| Problem with fraud alerts or security freezes | 40 |
| Getting a loan | 33 |
| Can't repay my loan | 20 |
| Communication tactics | 8 |
| Electronic communications | 8 |
| Issue where my lender is my school | 7 |
| Unable to get your credit report or credit score | 7 |
| Repaying your loan | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 1 | 100% |
| 2015 | 3 | 100% |
| 2016 | 59 | 100% |
| 2017 | 66 | 98.5% |
| 2018 | 77 | 97.4% |
| 2019 | 66 | 100% |
| 2020 | 50 | 100% |
| 2021 | 74 | 100% |
| 2022 | 996 | 99.3% |
| 2023 | 1.5K | 35.1% |
| 2024 | 1.5K | 33.6% |
| 2025 | 3.3K | 94.6% |
| 2026 | 1.5K | 99.2% |
Source: CFPB Consumer Complaint Database
EdFinancial Services in the lower-relief third
EdFinancial Services's 9,149 logged complaints reach a nationwide footprint - 56 states have at least one filing. 41.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Closed-with-relief 0% sits in the lower third of the corpus.
EdFinancial Services closes 0% with monetary or non-monetary relief and answers 76.4% inside the CFPB window; 99.3% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Student loan" · top issue "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about EdFinancial Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for EdFinancial Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 76.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for EdFinancial Services (#71 of 342; 76.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share