CFPB · Single-product concentration
Sentry Credit, Inc.
522 CFPB complaints · 81.8% in "Debt collection" · top issue Attempts to collect debt not owed.
Sentry Credit, Inc.: 81.8% of 522 CFPB complaints sit in "Debt collection". Timely 96.4% · relief 1.1%. Allegations, not findings.
- Single-product concentration
- +1637.5% filings 2013 to 2025
CFPB relief outcome brief
CCDB company sentry-credit-inc
1.1% relief · 96.4% timely · 522 filings · Debt collection
Same-product relief peers
Nearest relief peer: AmeriCollect (1.1% relief)
Sentry Credit, Inc. closes 1.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sentry Credit, Inc. scores strongest on closed with explanation (98/100 percentile-benchmarked) and weakest on relief provided (5/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
5 / 100 percentile-benchmarked
1.1% of complaints closed with relief to the consumer
Timely response
94 / 100 percentile-benchmarked
96.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
98.9% of complaints closed with an explanation to the consumer
Most of Sentry Credit, Inc.'s 522 filings include narrative text
47.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sentry Credit, Inc. complaint mix by product
- Debt collection 427 82.3% – 1% relief
- Credit reporting 57 11.0% – 0% relief
- Credit reporting, 30 5.8% – 0% relief
- Debt or 2 0.4% – 0% relief
- Other financial 1 0.2% – 0% relief
- Credit card 1 0.2% – 0% relief
- Student loan 1 0.2% – 0% relief
How Sentry Credit, Inc.'s 522 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 427 |
| Credit reporting or other personal consumer reports | 57 |
| Credit reporting, credit repair services, or other personal consumer reports | 30 |
| Debt or credit management | 2 |
| Other financial service | 1 |
| Credit card | 1 |
| Student loan | 1 |
| Credit reporting | 1 |
| Credit card or prepaid card | 1 |
| Vehicle loan or lease | 1 |
Where Sentry Credit, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 17.6% of this company's filings
Sentry Credit, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 139
- +1637.5% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 92 |
| FL | 71 |
| CA | 54 |
| GA | 47 |
| WA | 38 |
| VA | 28 |
| IL | 20 |
| MD | 19 |
| PA | 12 |
| NV | 11 |
| LA | 11 |
| NY | 9 |
| NC | 9 |
| AZ | 9 |
| SC | 8 |
| OR | 8 |
| NJ | 8 |
| KS | 7 |
| TN | 7 |
| CO | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 186 |
| Written notification about debt | 80 |
| False statements or representation | 55 |
| Incorrect information on your report | 38 |
| Improper use of your report | 29 |
| Cont'd attempts collect debt not owed | 22 |
| Took or threatened to take negative or legal action | 21 |
| Communication tactics | 18 |
| Problem with a company's investigation into an existing problem | 14 |
| Threatened to contact someone or share information improperly | 13 |
| Disclosure verification of debt | 13 |
| Electronic communications | 10 |
| Problem with a credit reporting company's investigation into an existing problem | 7 |
| Improper contact or sharing of info | 6 |
| Taking/threatening an illegal action | 3 |
| Didn't provide services promised | 1 |
| Unauthorized withdrawals or charges | 1 |
| Fraud or scam | 1 |
| Other | 1 |
| Problems when you are unable to pay | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 8 | 100% |
| 2014 | 13 | 92.3% |
| 2015 | 13 | 69.2% |
| 2016 | 9 | 100% |
| 2017 | 29 | 86.2% |
| 2018 | 12 | 91.7% |
| 2019 | 9 | 88.9% |
| 2020 | 16 | 100% |
| 2021 | 35 | 80% |
| 2022 | 46 | 97.8% |
| 2023 | 60 | 100% |
| 2024 | 133 | 100% |
| 2025 | 139 | 100% |
Source: CFPB Consumer Complaint Database
Sentry Credit, Inc. filings cluster in one product
Sentry Credit, Inc.'s 522 logged complaints stay concentrated: only 39 states show a filing. 47.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-08-21.
Sentry Credit, Inc. answers 96.4% of complaints inside the CFPB's tracked window and closes 98.9% with a written explanation. 1.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sentry Credit, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sentry Credit, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 522.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sentry Credit, Inc. (96.4% timely; 1.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration