CFPB · Narrative-heavy record
New York Community Bancorp Inc
1.9K CFPB complaints · 50.4% with narratives · top issue Trouble during payment process.
New York Community Bancorp Inc: 50.4% of 1.9K filings include consumer narratives. Timely 99.8% · relief 1.3% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +20400% filings 2019 to 2026
CFPB relief outcome brief
CCDB company new-york-community-bancorp-inc
1.3% relief · 99.8% timely · 1.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Weststar Mortgage Corporation (1.3% relief)
New York Community Bancorp Inc closes 1.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
New York Community Bancorp Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (6/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
6 / 100 percentile-benchmarked
1.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.4% of complaints closed with an explanation to the consumer
Most of New York Community Bancorp Inc's 1.9K filings include narrative text
50.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New York Community Bancorp Inc complaint mix by product
- Mortgage 1K 57.7% – 1% relief
- Checking or 420 22.4% – 4% relief
- Credit reporting 221 11.8% – 0% relief
- Money transfer, 46 2.4% – 0% relief
- Debt collection 43 2.3% – 0% relief
- Prepaid card 34 1.8% – 3% relief
- Credit reporting, 31 1.7% – 0% relief
Lighter-volume mix: how New York Community Bancorp Inc's 1.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.1K |
| Checking or savings account | 420 |
| Credit reporting or other personal consumer reports | 221 |
| Money transfer, virtual currency, or money service | 46 |
| Debt collection | 43 |
| Prepaid card | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 31 |
| Credit card or prepaid card | 28 |
| Credit card | 14 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Vehicle loan or lease | 6 |
| Payday loan, title loan, or personal loan | 1 |
| Debt or credit management | 1 |
Nationwide filing states for New York Community Bancorp Inc
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 14.4% of this company's filings
New York Community Bancorp Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 205
- +20400% vs 2019
Volume vs. relief
Where New York Community Bancorp Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, New York Community Bancorp Inc files more complaint volume than 33% of them, and closes complaints with relief more often than 42% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,935 · Closed with relief: 1.3%
Top States
| State | Complaints |
|---|---|
| CA | 278 |
| FL | 213 |
| NY | 175 |
| MI | 168 |
| TX | 159 |
| NJ | 110 |
| GA | 69 |
| OH | 56 |
| IL | 55 |
| NC | 49 |
| AZ | 48 |
| IN | 38 |
| PA | 38 |
| CO | 36 |
| WA | 31 |
| TN | 30 |
| MN | 29 |
| VA | 26 |
| LA | 23 |
| OR | 22 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 647 |
| Managing an account | 279 |
| Struggling to pay mortgage | 277 |
| Incorrect information on your report | 192 |
| Problem with a company's investigation into an existing problem | 77 |
| Closing an account | 52 |
| Improper use of your report | 47 |
| Opening an account | 47 |
| Applying for a mortgage or refinancing an existing mortgage | 45 |
| Closing on a mortgage | 44 |
| Problem with a lender or other company charging your account | 22 |
| Fraud or scam | 21 |
| Problem with a purchase or transfer | 21 |
| Trouble using the card | 20 |
| Took or threatened to take negative or legal action | 18 |
| Problem caused by your funds being low | 16 |
| Attempts to collect debt not owed | 14 |
| Problem getting a card or closing an account | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Money was not available when promised | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 27 | 100% |
| 2021 | 34 | 100% |
| 2022 | 56 | 100% |
| 2023 | 563 | 100% |
| 2024 | 622 | 100% |
| 2025 | 427 | 99.1% |
| 2026 | 205 | 100% |
Source: CFPB Consumer Complaint Database
New York Community Bancorp Inc's narrative-rich complaint ledger
New York Community Bancorp Inc's 1,935 logged complaints reach a nationwide footprint - 52 states have at least one filing. 50.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-23.
New York Community Bancorp Inc answers 99.8% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New York Community Bancorp Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New York Community Bancorp Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New York Community Bancorp Inc (#229 of 342; 99.8% timely; 1.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record