2026 data Public-data reference Official source

New York Community Bancorp Inc

1.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.9K
Total Complaints
99.8%
Timely Response
0%
Disputed
1.3%
Relief Provided
52
States Active
2019
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.3%
Industry median

Share closed with monetary or non-monetary relief.

New York Community Bancorp Inc complaint mix by product

Total complaints: 1.9K

New York Community Bancorp Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.9K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 1,083 complaints (57.7%), resolution 0.6% Mortgage 57.7% Checking or: 420 complaints (22.4%), resolution 4.3% Checking or 22.4% Credit reporting: 221 complaints (11.8%), resolution 0.0% Credit reporting 11.8% Money transfer,: 46 complaints (2.4%), resolution 0.0% Debt collection: 43 complaints (2.3%), resolution 0.0% Prepaid card: 34 complaints (1.8%), resolution 2.9% Credit reporting,: 31 complaints (1.7%), resolution 0.0%
  • Mortgage 1K 57.7% – 1% relief
  • Checking or 420 22.4% – 4% relief
  • Credit reporting 221 11.8% – 0% relief
  • Money transfer, 46 2.4% – 0% relief
  • Debt collection 43 2.3% – 0% relief
  • Prepaid card 34 1.8% – 3% relief
  • Credit reporting, 31 1.7% – 0% relief

How New York Community Bancorp Inc's 1.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 1.1K
Checking or savings account 420
Credit reporting or other personal consumer reports 221
Money transfer, virtual currency, or money service 46
Debt collection 43
Prepaid card 34
Credit reporting, credit repair services, or other personal consumer reports 31
Credit card or prepaid card 28
Credit card 14
Payday loan, title loan, personal loan, or advance loan 7
Vehicle loan or lease 6
Payday loan, title loan, or personal loan 1
Debt or credit management 1

Top States

State Complaints
CA 278
FL 213
NY 175
MI 168
TX 159
NJ 110
GA 69
OH 56
IL 55
NC 49
AZ 48
IN 38
PA 38
CO 36
WA 31
TN 30
MN 29
VA 26
LA 23
OR 22

Top Issues

Issue Complaints
Trouble during payment process 647
Managing an account 279
Struggling to pay mortgage 277
Incorrect information on your report 192
Problem with a company's investigation into an existing problem 77
Closing an account 52
Improper use of your report 47
Opening an account 47
Applying for a mortgage or refinancing an existing mortgage 45
Closing on a mortgage 44
Problem with a lender or other company charging your account 22
Fraud or scam 21
Problem with a purchase or transfer 21
Trouble using the card 20
Took or threatened to take negative or legal action 18
Problem caused by your funds being low 16
Attempts to collect debt not owed 14
Problem getting a card or closing an account 9
Problem with a credit reporting company's investigation into an existing problem 8
Money was not available when promised 8

Yearly Trend

Year Complaints Timely
2019 1 100%
2020 27 100%
2021 34 100%
2022 56 100%
2023 563 100%
2024 622 100%
2025 427 99.1%
2026 205 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About New York Community Bancorp Inc

New York Community Bancorp Inc's 1,935 logged complaints reach a nationwide footprint - 52 states have at least one filing on record. 50.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-23.

New York Community Bancorp Inc answers 99.8% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New York Community Bancorp Inc.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does New York Community Bancorp Inc have?

1,935, per the CFPB's public complaint count for this company (see the full breakdown above).

Does New York Community Bancorp Inc respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about New York Community Bancorp Inc?

"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.