CFPB · Narrative-heavy record
New York Community Bancorp Inc
1.9K CFPB complaints · 50.4% with narratives · top issue Trouble during payment process.
New York Community Bancorp Inc: 50.4% of 1.9K filings include consumer narratives. Timely 99.8% · relief 1.3% · top product Mortgage. Allegations, not findings.
- Volume rank #229 of 342
- Narrative-heavy record
- +20400% filings 2019 to 2026
CFPB relief outcome brief
CCDB company new-york-community-bancorp-inc
1.3% relief · 99.8% timely · 1.9K filings · Mortgage
Same-product relief peers
Nearest relief peer: Weststar Mortgage Corporation (1.3% relief)
New York Community Bancorp Inc closes 1.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of New York Community Bancorp Inc's 1.9K filings include narrative text
50.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
New York Community Bancorp Inc complaint mix by product
- Mortgage 1K 57.7% – 1% relief
- Checking or 420 22.4% – 4% relief
- Credit reporting 221 11.8% – 0% relief
- Money transfer, 46 2.4% – 0% relief
- Debt collection 43 2.3% – 0% relief
- Prepaid card 34 1.8% – 3% relief
- Credit reporting, 31 1.7% – 0% relief
Lighter-volume mix: how New York Community Bancorp Inc's 1.9K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1.1K |
| Checking or savings account | 420 |
| Credit reporting or other personal consumer reports | 221 |
| Money transfer, virtual currency, or money service | 46 |
| Debt collection | 43 |
| Prepaid card | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 31 |
| Credit card or prepaid card | 28 |
| Credit card | 14 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Vehicle loan or lease | 6 |
| Payday loan, title loan, or personal loan | 1 |
| Debt or credit management | 1 |
Nationwide filing states for New York Community Bancorp Inc
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 14.4% of this company's filings
New York Community Bancorp Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 205
- +20400% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 278 |
| FL | 213 |
| NY | 175 |
| MI | 168 |
| TX | 159 |
| NJ | 110 |
| GA | 69 |
| OH | 56 |
| IL | 55 |
| NC | 49 |
| AZ | 48 |
| IN | 38 |
| PA | 38 |
| CO | 36 |
| WA | 31 |
| TN | 30 |
| MN | 29 |
| VA | 26 |
| LA | 23 |
| OR | 22 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 647 |
| Managing an account | 279 |
| Struggling to pay mortgage | 277 |
| Incorrect information on your report | 192 |
| Problem with a company's investigation into an existing problem | 77 |
| Closing an account | 52 |
| Improper use of your report | 47 |
| Opening an account | 47 |
| Applying for a mortgage or refinancing an existing mortgage | 45 |
| Closing on a mortgage | 44 |
| Problem with a lender or other company charging your account | 22 |
| Fraud or scam | 21 |
| Problem with a purchase or transfer | 21 |
| Trouble using the card | 20 |
| Took or threatened to take negative or legal action | 18 |
| Problem caused by your funds being low | 16 |
| Attempts to collect debt not owed | 14 |
| Problem getting a card or closing an account | 9 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Money was not available when promised | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 27 | 100% |
| 2021 | 34 | 100% |
| 2022 | 56 | 100% |
| 2023 | 563 | 100% |
| 2024 | 622 | 100% |
| 2025 | 427 | 99.1% |
| 2026 | 205 | 100% |
Source: CFPB Consumer Complaint Database
New York Community Bancorp Inc's narrative-rich complaint ledger
New York Community Bancorp Inc's 1,935 logged complaints reach a nationwide footprint - 52 states have at least one filing. 50.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-23.
New York Community Bancorp Inc answers 99.8% of complaints inside the CFPB's tracked window and closes 98.4% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about New York Community Bancorp Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for New York Community Bancorp Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.9K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for New York Community Bancorp Inc (#229 of 342; 99.8% timely; 1.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record